We worked with Emry at Redo during our Black Friday rush, and she was absolutely incredible. She was quick, responsive, and handled our flow modifications flawlessly — even with the urgency and high volume of the season. The entire experience was smooth and stress-free thanks to her attention to detail and fast turnaround. Highly recommend Emry and the Redo team for all of your return and exchange needs. 10/10 service.

Redo modernized our antiquated returns solution by successfully building a custom integration between their platform, Shopify, and our ERP, streamlining our returns process. The Redo platform offers our customers low-cost return coverage that costs us nothing! Customer support is responsive, knowledgeable, and US-based! Get Redo!

Redo has been such a great experience and they keep adding more and more services to their platform too!

Excellent support team! Quick to respond and for issues that require more time, they're very communicative every step of the way. The returns portal recently got an update and it looks so much better. Docking 1 star because I find adjusting any complex settings myself is challenging as they live in multiple places so you run the risk of messing something up. That being said, if I need changes the support team is there :)

Such an amazing experience and product is exceptional. We were live within 24 hours and Jake and Easton were incredible to work with. Recommending to everyone in my network!

Switching to Redo for our returns has been one of the best decisions we’ve made for our boutique. We came from an app that charged us a monthly fee and required us to cover the cost of return shipping, which added up so fast for a small business. Moving to Redo, with no cost for returns on our end and the ability for customers to cover their own return label, has been a huge value add for us! On top of that, their package protection and returns all flow through one system, and the workflow + automations have made everything so much easier behind the scenes. No more manual returns, no more juggling multiple tools, just a clean, simple process that actually supports small shops! A big shoutout to Austin P. and Alexis for being so helpful, quick to respond, and genuinely supportive. They always make sure we’re taken care of! If you’re a small boutique still paying monthly for returns or covering return shipping costs, Redo is truly such a gift. It’s made all the difference for us!

The best app and system for returns! We’ve been using Redo for our returns since the early days of our boutique, and it has made the whole process feel so much lighter. Instead of handling manual returns, unexpected costs, and back-and-forth emails, everything is handled seamlessly through their system. It takes the pressure off small businesses while giving customers a smooth, straightforward experience, truly the best of both worlds! And we have to shout out to our amazing account manager, Austin P. he has been so kind, quick to help, and always makes sure everything is running perfectly for us. If you’re looking for a returns solution that actually supports small shops, Redo has been such a blessing for ours!

Every boutique owner needs this for their returns! We couldn't recommend this solution enough. Not only is it free and takes the pressure off of boutique owners for covering return costs, it also enhances the customer experience and retention too. Redo has seriously changed the game for our boutique. Their returns and protection tools took the chaos out of that whole process and made it so much easier for everyone. We loved it so much that we added their SMS and OMS tools, and it’s made our workflow feel so much more put-together and has so many great tools and automations that we love. They have an INCREDIBLE support team. Huge thank you to Austin P., Jackson, Dominic, Austin N., and Alexis, they always take care of us and make everything feel easy. It feels like we have a trusted partner on our team :) If you're a small shop owner, Redo is 100% worth it!

We've had Redo from the early days of starting our boutique and it has has been such a valuable addition to our business! Their returns, package protection, and fulfillment system make everything smoother for ourselves and our customers too! We also started using their SMS tool as we expanded into marketing, and it has been such a relief having everything in one easy, all-in-one platform. The Redo tools are simple to use, free to get started, and makes managing so many moving pieces feel way less overwhelming! The best of it all is their dedicated support team. We have been thankful to work with Austin P., Dominic, Jackson, Austin N., and Alexis, they are truly amazing and have always been so helpful in making us feel supported. If you run a boutique, we can’t recommend Redo enough! They’ve made such a difference for us!

THE BEST! We started using Redo for their easy returns, package protection, and warranty claims process. We were thrilled to find a system that took the pressure and cost of returns off of a small business, and made it easy for customers too. Since then, we have expanded to their SMS and OMS marketing tools and are so happy with how they have supported and streamlined our operations. On top of that, they have an incredible support team. Huge shoutout to Austin, Dominic, Austin, and Alexis! They have truly made us feel like we have a trusted partner on our team and are always quick to respond and provide support. Highly recommend Redo to any and all businesses!

Cade did a great job helping us get a report we were looking for. Worked with us till we had what we needed.

Redo has made the customer experience so much better and our customer service team's life so much easier! So happy with this service! Cade specifically was helpful when we had some tech issues - he came right in and assisted! Great app - totally worth it!!

Redo team is excellent. They are quick to respond, open to development on new ways to support our business specifically and are just about an all in one function to support our web business.

We’ve been using Redo for our boutique, and honestly… it has been such a win. It’s eliminated so much back and forth on returns. Our shoppers love having the option to protect their order, and it has noticeably reduced return headaches for our team. Support is always super responsive & willing to listen to any app updates that would make our lives easier! Shout out to Will for his great support for some last minute Black Friday adds!

Will was great. Helped out with an issue that needed immediate solving (Bot attack purchasing redo coverage only) and came in and put an end to it, quickly and efficiently. I also love that I was able to speak to someone local in local time, i.e., in the USA, and not someone in another country who needs explaining 5 times and who reads a script to respond. That was refreshing in this day and age. And to top it off, he actually called my direct line when he said he would. Another rarity. Top-grade service by Redo!

Works great for returns. We have been using it for a while. Once you get everything set up and your flows set, it works great. The team is very responsive and helps when needed.

Working with Redo has been a great experience so far, starting up for them has been smooth overall. Redo's platform is user-friendly and easy to create campaigns with. The team is amazing too, shoutout Will and Jason for always being so helpful with getting started, strategizing and maximizing performance! Thank you for being such a hands-on support crew and helping us succeed.

Awesome support from Jaxon on a super feature of Redo's (Instant Exchange). Our team needed a mini reminder and onboarding of this feature..... great image share, instructions, explanation + walk thru ..... not to mention understanding of our question and inquiry.

Prior to utilizing Redo's services, we were partnered with Loop for all returns. We experienced the worst customer support at Loop when issues arose, which was one of the main reasons we decided to switch to Redo. Our experience with Redo has been nothing short of incredible. Their ENTIRE team is extremely responsive, attentive, and helpful; if there's ever an issue, they fix it immediately. Their platform is easy to use and allows for customizations to ensure that the return, claims, and warranty experiences align with your company's branding. 100/10 would recommend Redo!

Redo's customer service has been exceptional. Whenever I encounter an issue, they respond quickly and take the time to walk me through every step. Thanks to their dependable support and swift problem-solving.