A pretty solid CRM. There's definitely room for improvement in a good few areas, but they're still a young company. Plus, they have a great support team that's always willing to step up and help!

We love working with Redo! We are big on trying new things, shooting for the stars, and giving customers the best experience possible and that is everything that Redo stands for! I'd highly recommend working with them if you want to grow and try new things! They offer great services that are built to help everyone, but that can be expanded and customized to fit your needs. When asking about features or functions, most apps say they don't offer them whereas Redo will find ways to apply the features you are looking for.

We've been using Redo for 1-2 years now. It's made processing returns a quicker and easier task for sure. I had some questions about a couple issues recently and Emry was so helpful in figuring out what happened and helping me understand why and what to do moving forward.

REDO is L**P on steroids! Besides the functionality, which is leaps and bounds beyond L**P, the service that the team delivers is BEYOND white glove. They are true partners for us and we love working and growing with them. If you're on the fence, take the leap, (even if we're going into Q4). Don't wait until Q1...You won't be sorry.

Emry came and saved the day and was super helpful and walked through my issue through a video and was SUPER HELPFUL! Give her a raise! Promote her! Thank you tons!

This installment has be sooo helpful to our store it has all the features we need to get the job done. And support team is soooooo responsive and helpful its literally a one stop shop for us

So far I'm loving it! I'm a newly launched online/pop up boutique that is still in the early days of sales. Redo has made me feel more confident in the return process and made less work for me (super important as a 1 man show). Alexis has been FANTASTIC at assisting me with any questions or issues that I may have which makes this company feel more personable. I'm glad I found them from the start and I look forward to learning more and growing with them.

Redo has been nothing but excellent to work with. It has been amazing to work with a team that cares as much about our company and customers as much as we do. If we have any issues or questions they are right there to help. Every team member has been very smart and kind. They are constantly working to improve and create new functions. You really can tell they are a smaller company and care about you. It has also been a game changer to have instant updates to and from Shopify. We look forward to continue working with them in the future.

Redo has helped elevate our warranty platform and pull meaningful, real-time data from our customers. We can't put into words how valuable the warranty process is that they have built for us. Without Redo, we would not be able to elevate our customer experience and continue to make our product better daily.

We love Redo. Their customer service is great and they do a great job of adding value. I highly recommend asking them about ALL of their services at the beginning, they are so sweet and try to just introduce one at a time so they don't overwhelm you but the value added was so worth it we just dived right in to almost all of their additional services. It's been almost 5 months and I am excited to continue growing with Redo. I am not paid by them in any way but if you would like to hear more about my experience feel free to reach out - [email protected]

Gotta give it to Redo! Love how simple they make returns for the customer and the back end of our Shopify site. Their customer service is second to none, too. They are also always on the pulse providing new services and functions. Really one of the best apps out there at a free or very fair price! Thanks for your hard work, Redo team!

We’ve been using Redo to manage returns and exchanges, optimize our checkout experience, and provide order tracking–all within one platform. It’s been a huge help in consolidating our tech stack, which has simplified operations and saved us time. Beyond the product itself, the Redo team has been excellent to work with. They’re highly responsive, quick to ship meaningful updates, and clearly invested in making sure their customers succeed. Overall, Redo has made a real difference for our business, and we’d recommend it to any Shopify brand looking for a reliable, well-supported solution.

Awesome startup with some great people and ideas. We started using them for automated returns and have since added their fulfillment product and can't say enough about how great they are to work with.

Top notch support makes all the difference amidst the wave of available Shopify apps. What sets Redo apart isn’t just what it does—it’s how it evolves. The team is collaborative, responsive, and genuinely invested in building around your business needs. While the foundation is returns, the real value is in the innovation layered on top: from re-commerce to conversion uplift to seamless customer experience. Redo isn’t a plug-and-play app—it’s a strategic partner building toward what’s essential. Highly recommend.

Redo has been amazing to work with! There shipping rates are great and there automated processes make it so much easier on our business. The customer service has been so good and easy to work with.

Honestly - I have been super impressed with the team and the amount of thought that has gone into each layer. I love how I can edit emails to match my brand and customize the way that each is sent - this let's me really tailor each customer's experience which feels huge. I like the direction they are headed and feel like this app is a game changer in a few categories - especially for small teams like mine that need to be able to leverage automatic actions and 'smart' tools. I freaking love their outbound order management system - has saved me tons of time.

Redo is fantastic! We use their platform across both our customer service and marketing teams, and it’s been a game-changer. I love having all our marketing tools in one place—it feels cohesive, streamlined, and incredibly easy to use. We recently set up one of their post-purchase tools, and it’s already delivering a great ROI. On top of that, their support team is wonderful—quick to respond and always ready to fix any issues right away. Highly recommend!

We have only been using Redo for maybe 5 months and so far so good! They are very communitive and don't ghost you like other platforms which is a huge plus. Also, Bryson on their team is awesome!

REDO has been a lifesaver for our company. We initially started with them for their efficient return/exchange portal and the ease of use for our customers. We now use REDO for everything else that relates to shipping. The shipping rates are much lower than the previous company we were using which is the biggest win. REDO has automated a lot of the shipping process which also saves us time and money. Additionally, they offer great client support and are always willing to help us problem solve. We have especially enjoyed working with Alex, Hayden, Seth and Boston. They’re the best! The only downfall we have is that we didn’t start using them sooner:)

The support to get it set up was good - they messed something up on my website but now seem too busy to help figure it out. The amount of fraudulent orders (19 as of this review) since I started with Redo on July 6th that have come through for $1.00 is crazy and quite annoying. Reach out to support and all I'm told is "if they wouldn't do it with the cheapest item they'd do it with another item" Actually, in the last 7 years I didn't have this issue until your app was added, so I disagree.