I’ve been using REDO for a while now, and I’m genuinely impressed. The platform is clean, intuitive, and extremely efficient. Everything loads quickly, navigation is simple, and the tools are surprisingly powerful for how easy they are to use. Customer support has also been excellent—responsive, friendly, and genuinely helpful. It’s clear the team behind REDO cares about creating a great user experience. Overall, REDO has made my workflow smoother and more organized. Highly recommend it to anyone looking for a reliable and well-designed platform!

The time and effort spent on manual returns and customer service tickets have been reduced. The customer service team is responsive and helpful. It was Jaxon who helped me change some settings (Manual Store Credit when a product is out of stock in Shopify). I appreciate his fast response.

Working with the Redo team has been a great experience. They’re responsive, supportive, and clearly invested. It’s obvious they care about their merchants and they are always willing to see how they can be of more help.

Jacob was fantastic to work with. He quickly helped us remove the package protection widget from our cart drawer, made the exact adjustments we requested, and tested everything to be sure it worked before confirming with us. Communication was prompt the whole way through - thank you, Jacob!

Exceptional Support from CADE. I recently encountered a complex issue on the website while trying to process a customer's request. I was stuck, but CADE from the support team was an absolute hero. He not only understood the problem immediately but also took complete ownership, guiding me through a clear and efficient solution. Five stars without a doubt!

Will and the team are always super helpful. The app is easy to use and completely hassle-free, makes the whole process really smooth!

Redo has been a lifesaver, allowing us to offer returns and exchanges to our customers in a way that is sustainable and affordable on both sides. Their customer support (shoutout Mike!) is great and they are very quick to assist with any issues.

Redo has been one of the best partners I’ve worked with in my 19 years in Customer Experience. Their team – especially Greg and Braden – is incredibly reactive, open to feedback, and genuinely invested in helping us build the best possible return experience for our customers. As Head of CX, I’m constantly iterating on our return flow to improve both UX and CX, and Redo has matched that energy every step of the way. They apply feedback quickly, come prepared with thoughtful solutions, and always act fast when something needs attention. Their reporting is straightforward, reliable, and gives us meaningful insight into customer behavior – which is essential for making data-driven improvements. If you’re looking for a returns partner that’s collaborative, responsive, and obsessed with improving the customer experience, Redo is it. Highly recommend.

I want to give a big shoutout to Greg from Redo. Every time I’ve needed assistance, he’s been incredibly timely with his responses and always goes above and beyond to help. No matter how small or complicated the issue is, Greg approaches it with patience, clarity, and a real willingness to find a solution. What really sets him apart is his consistent follow through he checks in, keeps me updated, and makes sure everything is fully resolved. On top of that, he’s genuinely friendly, approachable, and easy to work with, which makes every interaction a great experience. Greg’s support has been outstanding, and it’s clear he truly cares about providing excellent service.

Thank you Cade, Dylan, Easton and Anderson for helping me understand, learn and adjust my workflow to meet our company needs better. I was ready to walk away with frustration. They each helped in a different way. I really appreciate Anderson for taking the time to pause and find the problem...that my work flow had a lot of holes. He was the one who got the ball rolling to help get my frustrations worked out. Dylan for his constant patience helping me understand. Cade quickly solving my claim questions and concerns. Thank you to the team who have helped answer all my questions.

There are real people behind the app, giving support and answering making sure everything works as expected even though app is already clear, simple and straightfoward.

Not only is the app itself very helpful at streamlining our returns and exchange process, the customer service for us the business owner is exceptional! I love that I can always chat with a real person that will approach my situation with a hands on attitude! Today Jacob helped me configure something on the back end of redo in just a few minutes! That in itself is gold for business owners!

Cade was very helpful. He was able to resolve my issue expediently and was kind throughout the process. Five Stars!

Great app and support! Would highly recommend this over other similar apps. Better features, better support, all around better.

I really appreciate their quick response time and having real people to deal with instead of AI. Shipping and returns have been pretty efficient as well.

I have been learning and using Redo for the past 4 months as a new agent, and it has been a life saver in terms of having a full record of all returns and claims! The simplicity of the portal makes it so easy on both the customer and us. We also appreciate the help we get from the Redo team anytime questions come up or help is needed, they are great at responding in a timely manner and following up to ensure everything is straight, especially Colin, who helped to resolve a tough issue! Definitely recommend this service!

We recently jumped on board with Redo and could not be happier! The app has been a game changer for our workflow, and the customer service has been outstanding. Whenever we reach out, the team responds quickly and efficiently. As a small business, having reliable support and tools that make operations smoother is invaluable — and Redo has delivered seamlessly. A special shoutout to Alexis, Bryce, and Cam for going above and beyond throughout the process!

Redo's services have been extremely helpful in helping us run our small company. We started using them as a return platform but they are expanding into inventory management and shipping, so we can't wait to see what comes next. Their customer service team is super friendly and always willing to help with any questions or changes that need to be made to our flow. Thanks Redo!

We just started about a month ago and so far, so good. What matters a LOT to me, as the customer support person, is that I have a POC with the apps we choose to work with, so that I can feel supported while I support our customers. Redo has been great with that and I really appreciate it. Additionally, not having to be the point person when a customer doesn't receive their order, or it's damaged, is huge!

Great product, super easy to navigate! White glove onboarding experience.The customer service team are super helpful. Highly recommend!