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Customer reviews: Redo

Develop by Shopify

Reviews (430)

Overall rating
5

What Merchants Think

The app "Redo" has received overwhelmingly positive feedback from merchants who appreciate its ability to simplify returns, enhance customer service, and streamline backend operations. Merchants highlight its user-friendly interface and seamless integration with Shopify, praising its role in consolidating their tech stack and saving time. The customer service provided by the Redo team is frequently mentioned as exceptional, with many users noting the team’s responsiveness and willingness to innovate based on feedback.

Key Strengths

  • Simple and efficient return and exchange processes
  • Consolidation of multiple functions into one platform (returns, exchanges, order tracking, etc.)
  • Exceptional customer service and responsive support team
  • Cost-effectiveness and superior shipping rates
  • Innovative and customizable features like outbound order management and AI chat capabilities
  • Smooth integration with Shopify and ease of implementation

Common Concerns

  • Issues with customer support regarding speed and resolution of problems
  • Limitations of premium features outside the USA
  • Installation issues causing fraudulent orders or impacting accessibility apps
  • Some complaints about unexpected changes affecting website conversion rates

Final Thoughts

Overall, "Redo" is widely regarded as a game-changer in the e-commerce space, particularly for managing returns and customer service. Although not without challenges, particularly regarding some aspects of international functionality and support, the app has proven to significantly enhance both merchant operations and customer experience. For many users, Redo is indispensable for saving time, reducing costs, and improving automation, making it a recommended tool for Shopify brands.

Lyons Leather Co.

Nov 21, 2025  on Shopify

The customer support has been awesome. I'm new to the platform and the team has been very helpful along the way. I had a question today and Skyler got back to me right away with very clear explanation and instructions. Great service!

Beauty Endevr

Nov 21, 2025  on Shopify

Beauty Endevr made the switch to Redo, and we couldn’t be happier! Shipping is faster, simpler, and more organized than ever, and their support team made the transition seamless. Redo has truly improved our workflow!

YES HOMO

Nov 21, 2025  on Shopify

Since our very first call, we wondered if Redo might be too good to be true, but they’ve exceeded every expectation. Dallin and Alexis have been incredibly supportive and quick to answer all of our questions. We couldn’t be happier!

Beautiful Brows & Lashes Professional

Nov 21, 2025  on Shopify

We recently switched to Redo as our shipping platform at Beautiful Brows and Lashes US, and we’ve already seen such a difference. The transition from ShipStation was smooth, the interface is cleaner, and the overall workflow feels faster and more efficient. Their support team has also been incredibly responsive and helpful throughout the setup. We’re genuinely loving the switch and are excited to continue streamlining our shipping with Redo!

Called to Surf

Nov 21, 2025  on Shopify

Redo’s customer service is outstanding—quick, helpful, and always willing to assist with any issue. We had an issue come up today and Colin was super helpful in getting it resolved!

Fitglow Beauty

Nov 21, 2025  on Shopify

Anderson is outstanding and extremely helpful! He responds very quickly and ensures that all the assistance I need is provided. Keep up the great work, and thank you for your wonderful support!

The Pink Tulip Clothing

Nov 21, 2025  on Shopify

Our business and our customers LOVE Redo! It has given our customers more peace of mind when ordering from us. They also have amazing customer service which is so hard to find these days!

SuitShop

Nov 21, 2025  on Shopify

Redo helped us solve some key issues we had with our previous return flow that has really improved our customer's experience. The Redo team (shout out to Summer) was especially helpful during onboarding.

Graf Lantz

Nov 21, 2025  on Shopify

We've recently made the switch to Redo and it was such an easy process! The team quickly responds whenever we have questions and they follow up periodically to make sure things are running smoothly.

9FIVE Eyewear

Nov 21, 2025  on Shopify

We've been using Redo and almost all of their products for awhile now. The integration has been really smooth, the interface is easy to work with, and their support has been top-notch. They've helped us every step of the way and we're looking forward to our continued success with them!

Cattle Ranch Co.

Nov 21, 2025  on Shopify

Redo has been a game changer for our business. The app works exactly as promised; simple, reliable, and seamless for both us and our customers. What really sets Redo apart, though, is their support team. They are fast, attentive, and genuinely care about helping brands succeed.

CITY Boots

Nov 21, 2025  on Shopify

Redo has the best customer service! The live chat feature is always helpful for quick questions and the team is always available for a phone call if needed. Thanks for everything!

lapstoneandhammer.com

Nov 21, 2025  on Shopify

Redo makes our workflow much easier and efficient when it comes to providing a portal to our customers to initiate their returns/exchanges. Redo also makes it a win-win-win situation. Between Redo, the merchant, and the customers, everybody wins. This is a great add-on to our website.

Wild Oak Boutique

Nov 21, 2025  on Shopify

We’ve been using Redo for nearly two years and absolutely love it. The products are reliable, easy to use, and continue to improve month after month. Their team is constantly releasing new features, and it’s quickly becoming an all-in-one solution for our returns and customer experience needs. Customer service has always been excellent as well—responsive, helpful, and genuinely invested in our success. Highly recommend to any business looking for a powerful and evolving returns platform!

MERSEA

Nov 21, 2025  on Shopify

I've been so impressed with Redo and the time saving abilities it has verses my other ship station platforms! From our first meeting through onboarding, the Redo team took the time to understand my processes and helped improve them beyond what I thought was possible. Now that we're up and running, I am still receiving the same care, quick action and responses, with the customer service team.

ShopPromesa

Nov 21, 2025  on Shopify

Redo is a very robust yet flexible returns solution and we highly recommend it. It makes the returns process much easier for both retailers and customers. Any problems we've had have been swiftly addressed and resolved.

No. 14

Nov 21, 2025  on Shopify

Super helpful technology that helps streamline our return and exchange process! Support team is always responsive and they are constantly evolving their technology to keep up with trends and needs of retail stores.

Kaipar Clothing

Nov 21, 2025  on Shopify

Bryce was super helpful in helping out. Fantastic app. This really has helped us stream line our online store!

Mulberry Park Silks

Nov 21, 2025  on Shopify

We first started using Redo for our returns to streamline our processing and make it a cleaner interface for customers, and allow for better tracking for staff. At the same time, we began having issues with Shipstation and decided we needed a better solution for Q4. The onboarding with the Redo team was wonderful; everyone we spoke to has been incredibly knowledgeable and quick to help with anything we run into. They worked with us to brainstorm some complex situations within our companies. We have 3 Shopify stores, plus sell on Amazon, Walmart, and Kohl's marketplaces. It was a lot of work to switch from Shipstation and Aftership, but I can't say enough great things about the Redo team and their help through it all, especially at a crazy time of year. Now, with the native integration with Shopify, when an order needs to change, we can do this in one place, versus having to wait for the lag time with Shipstation and edit in multiple places. We highly recommend the Redo systems and hope to continue exploring their additional services!

Huk Gear

Nov 21, 2025  on Shopify

It's been an absolute pleasure working with the Redo team. Not only do they have a great product, they have an incredibly engaged and talented team backing it up. I've gone through dozens Shopify app integrations and never had one go as smoothly as Redo.

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