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Helpdesk + Live chat DeskXpand
Helpdesk, Live Chat & WhatsApp: All-in-one support.
About Helpdesk + Live chat DeskXpand
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Description
DeskXpand enhances customer service via ticket management, live chat support, and a knowledge base.
DeskXpand streamlines your customer support across multiple channels, consolidating email, chat, forms, Facebook, WhatsApp, and Instagram inquiries into a single platform. Empower your support team with easy access to one-click order details, relevant FAQs, and canned responses for efficient and effective responses. Boost your agent productivity with automation features like ticket creation and turn happy customers into repeat business with our robust Shopify helpdesk.
- Solve customer queries faster with relevant customer information
- Embed Live chat to your Shopify store in seconds
- Shared Inbox: Centralize customer queries across channels for your teams
- Automate customer queries to specialized groups, split and answer quickly
- Optimize your responses with customizable reply templates (canned responses).
Pros
- Consolidates multiple customer support channels (email, chat, forms, Facebook, WhatsApp, Instagram) into a single platform
- Empowers support teams with one-click access to order details, relevant FAQs, and canned responses
- Boosts agent productivity with automation features like ticket creation
- Integrates robustly with Shopify for streamlined support
- Allows embedding Live Chat into Shopify stores easily
- Centralizes customer queries into a shared inbox for better team collaboration
- Automates query routing to specialized groups for quicker resolution
- Provides customizable reply templates (canned responses) for consistent and efficient communication
Cons
- Integration with additional platforms may require technical expertise
- Initial setup could be time-consuming for some users
- Potential learning curve for teams unfamiliar with the platform
- Customization options may be limited based on subscription tiers
Key Features
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