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UnanimityAI
Automate support with AI centralizing inquiries for efficiency
About UnanimityAI
Built by UnanimityAI
Introduction Video
Description
Automate returns, refunds, and messages with an AI that takes real actions. Save time now!
Simplify your e-commerce support with an AI that goes beyond chatting. Unanimity AI automatically handles returns, refunds, shipping labels, and customer inquiries across multiple channels. It’s simple to set up: connect your accounts, set brand prompts, and let the AI do the work. Spend less time on repetitive tasks and more time growing your business.
- Automate returns, refunds, and shipping labels
- Respond to Gmail, Messenger, WhatsApp, Instagram in one place
- Track all tickets in real-time with clear analytics
- Customize your chatbot’s tone and brand prompts
- AI-powered knowledge retrieval from PDFs and URLs
Pros
- Centralizes customer inquiries from multiple channels like WhatsApp, Instagram, and Gmail into one unified interface
- Uses AI to provide instant, context-aware responses, improving response times
- Streamlines ticket management and routes complex issues to appropriate team members using a smart routing function
- AI Assistant aids employees in drafting responses to routed tickets, enhancing efficiency
- Enhances order management by retrieving and updating order details automatically
- Reduces response times and improves overall customer satisfaction
- Ideal for growing businesses and busy support teams, allowing the team to focus on more strategic tasks
Cons
- Reliance on AI may result in occasional inaccuracies or misinterpretations in responses
- Initial setup and integration with various communication channels may require significant time and effort
- May require continuous monitoring and tweaks to ensure AI responses are aligned with current company policies and information
- Limited customization options for the AI responses and ticket routing functionalities
- Risk of over-reliance on AI could potentially reduce the perceived personal touch in customer service
Key Features
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