J’utilise Mailo depuis quelques semaines et je suis vraiment satisfait. L'IA répond automatiquement aux emails, ce qui me permet de gagner un temps précieux, surtout quand il y a beaucoup de demandes. L'intégration avec Shopify est fluide, et la configuration est relativement simple. Ce qui m’a vraiment impressionné, c’est l'équipe derrière Mailo et le support disponible. À chaque fois que j'ai eu une question ou une difficulté, l’équipe a été réactive et m’a aidé à résoudre rapidement le problème. Ça change vraiment la donne quand on sait qu’on peut compter sur un support efficace. Ce que j’apprécie aussi, c’est que l’application ne remplace pas totalement l’humain, elle m’aide simplement à gérer les demandes simples. Cela me permet de me concentrer sur les cas plus complexes et d'améliorer la satisfaction client. Mailo n’est pas parfait, quelques petites améliorations à apporter ici et là, mais dans l’ensemble c’est un excellent outil pour alléger la charge du support client. Je recommande sans hésiter !

Mailo saves us tons of time by automating email responses and order tracking. The Shopify integration is seamless, and the ticket organization is spot on. A game-changer for optimizing customer service!

An essential tool for managing customer support I've been using Mailo for a while now, and it’s a real time-saver. No more spending hours answering the same questions—AI handles responses automatically and accurately. For example, we used to receive dozens of emails daily asking "Where is my order?" Now, Mailo automatically provides real-time tracking updates to customers without us lifting a finger. This has significantly reduced our support workload and improved customer satisfaction. Customers receive instant and personalized replies, which makes them feel valued. The built-in order tracking feature also helps reduce repetitive inquiries. Setup was simple, the tool integrates perfectly with Shopify, and it runs smoothly. Very satisfied with this solution that truly optimizes customer support.

Sucked in 3000 old emails from previous 2 months that we had already dealt with. Stopped working due to be clogged up. No way of deleting emails in bulk, Havent got time to go through and delete 3000 emails one by one! Messaged support 3 times and no reply, now deleted app, such a shame as it had potential to do just what we wanted.