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AnswerAI Chatbot & Live Chat logo

AnswerAI Chatbot & Live Chat

Develop by Answer AI

$19-$499

/ Month
  • Built for Shopify
  • Free plan available 30 Days Free Trial

    Retain more customers by giving personalised order support

    Easy setup
    Instant answers
    Automated order inquiries

    About AnswerAI Chatbot & Live Chat

    Launched Oct 16, 2023

    Categories

    Built by Answer AI

    ZB: WhatsApp & Messenger Chat logo
    (15 Reviews)
    $4.99-$19.99 / Month
    • Free Plan Available
    • Sponsored

    Support your customers quickly using Facebook Live Chat.

    Introduction Video

    Description

    Grow Sales with an AI Chatbot, Live Chat, Help Desk That Works with Your Customer Support Team 24/7

    AI Chat by Answer AI is a chatbot (supporting 50 languages) powered by AI that works with your team to convert visitors to customers by answering questions that help in their buyer's journey. Customers can ask about products in your inventory; Answer AI gives them product recommendations that can be immediately purchased directly from the chat. Easy to set up to match your brand, works effortlessly in minutes, & a dedicated team to ensure your success awaits you.

    AI Chat by Answer AI is a chatbot (supporting 50 languages) powered by AI that works with your team to convert visitors to customers by answering questions that help in their buyer's journey. Customers can ask about products in your inventory; Answer AI gives them product recommendations that can be immediately purchased directly from the chat. Easy to set up to match your brand, works effortlessly in minutes, & a dedicated team to ensure your success awaits you. more
    • AI Chatbot: Automated & trainable chatbot integrated into your product catalog
    • AI Powered Product Recommendations: Chat conversations that convert to sales
    • Self-Serve AI & Live Chat Support: Answer FAQs, & post purchase shipping updates
    • AI Agents: Speak in brands tone of voice to drastically reduce support tickets
    • Chatbot: Set working hours for live chat support agents to speak to customers

    Pros

    • Provides instant answers to support and sales questions, improving customer conversion and retention
    • Significantly reduces support inquiries post setup, as per user reviews
    • Automatically connects store orders, enabling efficient customer order inquiries handling
    • Offers a satisfaction guarantee with app credit if support reduction targets are not met
    • Quick setup with FAQs and content ready in 30 minutes, saving time
    • Handles complex questions with ease
    • Received positive feedback for excellent support and onboarding process
    • Highly recommended by users for small teams due to time-saving features

    Top Helpful Reviews

    Function18

    Sep 23, 2025  on Shopify

    A slick app that was very easily integrated onto our store, but also backed by a great support team and regular check-in communication from a customer success manager.

    Go Vita Tanunda

    Sep 16, 2025  on Shopify

    We chose AnswerAi after comparing competitors, and it’s proven to be the best value for the features offered. Setup was straightforward, the bot learned our 1500+ product range quickly, and handling support, sales, and product enquiries has been seamless. Ben provided outstanding one-on-one support during setup. He met with me weekly, walked me through everything, and always had helpful tips to improve results. You can tell he genuinely cares about the success of each business using the platform. Any early teething problems were sorted out quickly and without fuss. The team even alerts me to knowledge gaps I hadn’t noticed, which is incredibly helpful. If you’re considering AnswerAi, definitely take advantage of the live support during setup... it made a huge difference for us.

    Soho Scarves

    Sep 05, 2025  on Shopify

    Excellent App Great at helping customers get the info they need and so reducing customer service time Also learns about your products and services automatically which is a great help not seen on some other AI bots The support is spot on Very happy with this

    ThruDark

    Sep 04, 2025  on Shopify

    AnswerAI has significantly elevated our customer's experience and the efficiency in answering queries. The layout is super clear and it is very easy to train the chatbot to assist all the relevant customer questions. During our peak periods (promotions/sales) the AnwserAI is able to be trained on this is in bulk and take a significant amount of work load off our customer support team. It has played a pivotal role in enhancing the shopping experience giving customers the relevant knowledge on their favourite products. It has been easily integrated with our emailing platform allowing support requests to come to us directly so we don't miss any customers or queries. Ben has been extremely helpful is assisting with any training or issues that we may of faced which has made the integration of AI so much easier. We would really recommend using this for your store as it has definitely made our whole customer experience so much smoother. The AnswerAI team are always adding and developing new features which have always been very beneficial. Keep up the good work!

    SANTENT.IN

    Jun 26, 2025  on Shopify

    After trying out 9 different AI chatbots, we can safely say that Answer AI is possibly the most customer-centric company we have come across. While our product line and volume (>300K SKUs of Industrial Parts) required a lot of non-standard work on their part, Ben & Thomas kept us updated at every step of the way on the progress and put their best foot forward. As unfortunate as it is that there were bottlenecks as their current offering is designed with a focus on Fashion & Apparel Stores, we have no doubt that the way they approach each client's needs is going to propel them to be THE AI CHATBOT plugin everyone's going to be after. They took it a step further and arranged for the refund of the subscriptions for the months we were on their paid plan as a goodwill gesture. This last bit has left us feeling deep respect for the company, as this is not something we see often. Ben, Thomas - Thank you for everything!

    DeMellier

    Dec 05, 2024  on Shopify

    Answer AI has been an absolute game-changer for our customer service team! It has become such a powerful tool, significantly reducing the volume of inquiries that reach our agents. This has allowed our team to focus on what truly matters, delivering exceptional service for more complex issues. The responses are impressively accurate and always maintain the correct tone of voice, ensuring our customers receive consistent and high-quality support. What's even more fantastic is that our customers now have access to 24/7 support, giving them the help they need whenever they need it. This has not only improved the overall customer experience but has also boosted team efficiency. We couldn’t be happier with the results and look forward to continuing to use Answer AI!

    LINEREFINE

    Nov 09, 2024  on Shopify

    Super, simple a metre en place. Très compréhensible. Si l'AI pourrais parler toutes les langues serrais super Merci pour votre application

    WOWooO

    Jul 16, 2024  on Shopify

    A great app. You can review the chats with customers and see which the AI has been able to answer and where it needs more information. You can then customise it and build up more specific responses and build the knowledge base of the AI. Amazing support and a great company to work with.

    Harper Kendall

    Jul 02, 2024  on Shopify

    What can i say apart from this is an exceptional app and second to none when it comes to AI chat support for your business. Not only is the core functionality excellent and does exactly what it says it does, the support team behind this are also extremely helpful and supportive and will work with you to make sure the app delivers and is suited to your business requirements and help you along the way. Definitely highly recommend!

    My Store

    Jul 01, 2024  on Shopify

    Love it! This is going to be a huge time saver for me as I single handedly run my new online store while managing my off line store. Setup was a breeze, and the team on hand to help

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