Shopify Order support apps 2025

Answer AI Chatbot & Live Chat

$19-$499 / Month

8

12 Reviews

Retain more customers by giving personalised order support Show more

Answer Ai Ltd is a powerful app designed to instantly address support and sales questions, helping retailers convert more customers and boost retention rates. By automatically integrating with your store orders, the app's chat assistant efficiently handles customer order inquiries, offering a seamless support experience. Our satisfied customers have consistently reported significant reductions in support workload after implementing our solution. The app facilitates a quick setup, allowing you to configure FAQs and essential content in just 30 minutes, saving valuable time. Whether dealing with straightforward sales queries or complex issues, Answer Ai Ltd effectively manages them to ensure customer satisfaction. We are confident in our service, offering a guarantee: if you don't meet your support reduction targets, we provide app credit as a reassurance of the app's value.

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Easy setup

Instant answers

Automated order inquiries

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Webkul Helpdesk Support‑UVdesk

$36 / Month

8

9 Reviews

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Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

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Ascendo AI

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AI Technical Support Engineer for complex support and service workflows Show more

Ascendo AI is an innovative agentic AI platform crafted to transform customer support and field service operations. By harnessing the power of advanced AI, Cognitive Robotic Process Automation (RPA), Natural Language Processing (NLP), and Machine Learning (ML), the app empowers agents to efficiently tackle issues and detect anomalies. It also provides comprehensive knowledge intelligence, aids in backlog management, and optimizes spare parts planning, ensuring streamlined operations. Designed to enhance customer experience, Ascendo AI fosters improved support efficiency, making it an invaluable tool across diverse industries. The platform’s cutting-edge technologies seamlessly integrate to provide robust solutions tailored to meet the unique challenges faced by customer support teams today.

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Anomaly detection

Issue resolution

Backlog management

Knowledge intelligence

Spare parts planning

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Ascendo AI Resolution AI Agents

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Technical Support & Field Service AI Agents:Your AI coworker to execute workflows in complex support Show more

Ascendo AI Resolution AI Agents is a cutting-edge platform tailored to transform customer support and field service operations. By integrating advanced AI, Cognitive RPA, NLP, and ML technologies, it empowers agents to resolve issues efficiently and accurately. The platform excels at anomaly detection and delivers intelligent knowledge resources, which allow for informed decision-making and swift problem resolution. It also aids in managing backlog effectively and refining spare parts planning, ensuring seamless operations. Ascendo AI's comprehensive approach enhances customer experience and boosts support efficiency, making it invaluable across multiple industries. With a commitment to optimizing workflows, this platform stands out as an essential tool for modern service teams aiming for excellence in customer interaction and service delivery.

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Anomaly detection

Issue resolution

Backlog management

Knowledge intelligence

Spare parts optimization

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Mava

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Customer support agent to scale support across public groups & private tickets Show more

Mava is a robust customer support platform designed to streamline communication by integrating with popular channels like Telegram, Discord, websites, and email. The app enables support teams to unify all incoming requests into a single, shared inbox, ensuring efficient management and swift resolution of queries. Harnessing the power of AI, Mava's intelligent bot can automatically address FAQs in public Telegram groups, Discord, and Slack channels, enhancing user engagement and reducing response times. Additionally, Mava offers a no-code chatbot builder, allowing teams to customize AI-driven responses for private support tickets, providing a personalized and efficient customer service experience. With its versatile integration capabilities and AI-enhanced functionalities, Mava empowers teams to deliver exceptional support, all while keeping communication organized and effective. Its seamless user interface and customization options make Mava an indispensable tool for businesses aiming to elevate their customer support operations.

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Integrated inbox

Ai bot responses

No-code chatbot

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Ecomsend‑ Chat, Order Tracking

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Streamline order tracking and communication for enhanced Shopify customer support. Show more

Ecomsend Chat, developed by Channelwill, is designed to enhance logistics tracking and Shopify customer support. By integrating with Parcel Panel, the app allows seamless tracking of shipments and supports custom tracking links for flexibility in accessing parcel updates. Users can easily view real-time shipping details directly from the store, ensuring they are always informed. The app features a built-in Email Contact Form that facilitates straightforward communication between customers and merchants, helping to resolve issues effectively. With its customizable widget and self-service options, Ecomsend Chat is perfect for improving efficiency and reducing "Where's my order?" inquiries. Email notifications ensure quick form submissions and faster response times, making this app a valuable tool for elevating user experience on Shopify.

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Real-time updates

Customizable widget

Order tracking integration

Custom tracking links

Email contact form

Self-service support

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Humane Chat

$29 / Month

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AI support app for customer engagement, order tracking, and customizable chat. Show more

Humane Chat is an innovative application designed to streamline customer support through real-time assistance and AI-driven chatbots. With its Live Chat and AI Chatbot feature, businesses can engage customers instantly, providing support whenever needed. The app includes a comprehensive FAQs Hub, empowering customers to independently find answers, reducing the need for direct assistance. Businesses can personalize the chat widget to match their brand's aesthetic, ensuring a cohesive customer experience. The Order Tracking feature enhances customer satisfaction by allowing users to easily track their orders within the help center. Additionally, Humane Chat offers AI-powered support around the clock, ensuring that customer inquiries are addressed promptly. The intuitive user interface makes it simple for businesses to add more FAQs and view ongoing conversations, enhancing the overall efficiency of customer service operations.

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Order tracking

Customizable widget

Live chat

Custom branding

Ai chatbot

Intuitive ui

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Ordertracker ‑ Track & Upsell

$11-$179 / Month

8.5

88 Reviews

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Upsell, Order Tracking, Track Order, Order Lookup, Tracker Show more

Ordertracker ‑ Track & Upsell is an intuitive app designed to enhance your store's order tracking capabilities by integrating a fully customizable order tracking page and a handy track order button on the order status page. It offers a comprehensive order lookup form that allows tracking regardless of the courier, and ensures clarity by replacing complex Chinese parcel tracking events and customs clearance events with generic phrases. This feature-rich app supports tracking from over 1200 couriers, providing detailed analytics for improved delivery times. The app not only simplifies the tracking process for customers but also aids store owners in optimizing shipping efficiency. With automatic order status masking for parcels originating from China, Ordertracker maintains seamless communication. It's an essential tool for businesses aiming to enhance shopper experience while boosting operational insights.

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Customizable tracking page

Delivery analytics

Order lookup form

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Atharva Easy Cancel Order

$4.99 / Month

9.1

1 Reviews

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Streamline Order Management with Easy Cancel Order and Reorder Show more

Atharva Easy Cancel Order is a versatile application designed to enhance customer satisfaction and streamline customer support for businesses. This app allows customers to seamlessly cancel their orders from the order detail and status pages, providing an immediate solution to change-of-mind or incorrect orders. Additionally, it features a convenient reorder option, enabling users to quickly repurchase previously bought items with just a few clicks. The app supports both cancellation with and without a refund, offering flexibility to retailers and shoppers alike. It also allows customers to specify a reason for order cancellation, providing valuable insights for businesses to improve their services. Furthermore, the cancel and reorder buttons are customizable, ensuring that the app can be tailored to integrate seamlessly with any online store's design. Atharva Easy Cancel Order ultimately aims to create a smoother shopping experience, reduce support inquiries, and foster greater customer loyalty.

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Customizable buttons

Reorder items

Order cancelation

Cancelation reasons

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FAQPRIME: FAQ, WhatsApp, Track

$10 / Month

7.5

39 Reviews

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All-in-one support app for Track order, Contact us, FAQ & Chat Show more

FAQPRIME: FAQ, WhatsApp, Track is a comprehensive help and support application designed to enhance customer service and engagement. Featuring an elegantly designed chat-style support widget, it allows customers to effortlessly access AI-generated FAQs and Q&A. The app simplifies the tracking of orders through an integrated order tracking feature, helping users quickly find status updates with just an email ID or phone number. Connectivity is seamless as customers can engage through multiple chat platforms such as WhatsApp, Messenger, Tidio, Tawk.to, and email, or opt for direct interactions via live video calls. Moreover, it contributes to improving SEO rankings by offering native pages for FAQs, Contact Us, and Order Tracking. Its user-friendly setup requires no coding, enabling businesses to launch in just five minutes with a simple 1-click installation. To boost social engagement, the app includes a floating bar for social media icons, enhancing social media likes and interactions.

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Social media integration

Order tracking

Seo boost

Email support

Chat support

Ai-generated faqs

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Wholesale Simplified

$19.99 / Month

9.1

15 Reviews

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Discounts for different customer groups. Quick Order Support Show more

Wholesale Simplified is a robust application designed to empower businesses by offering special discount capabilities tailored for wholesale customers. This extension enables you to create and manage diverse discount and pricing rules effectively, catering specifically to various customer groups. With the ability to craft countless discount rules, it aids in executing flexible promotions that can boost sales and attract more customers through strategic pricing offers. The app seamlessly integrates with existing systems, supporting features like Volume Discount, Quick Order, and Bulk Order forms. Additionally, it accommodates collection and product-specific discount rules and provides support for minimum quantity orders. By utilizing Wholesale Simplified, businesses can use a single platform for both retail and wholesale transactions, making it a versatile tool for increasing sales and enhancing customer satisfaction.

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Volume discounts

Tiered pricing

Collection-specific discounts

Flexible promotions

Group discounts

Quick order support

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WebBoar AI Smartbot

$19.95 / Month

8.2

4 Reviews

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Order updates and seamless customer support via AI chatbot Show more

WebBoar is the ideal solution for merchants looking to enhance their customer service with ease and efficiency. This innovative AI chatbot facilitates real-time communication, providing instant responses to customer inquiries. It offers immediate order statuses, tracking information, and even personalized product recommendations, making it a virtual extension of your customer support team. Acting as an interactive and constantly available FAQ, WebBoar ensures that customers receive quick, accurate answers, enhancing their overall shopping experience. The app’s seamless integration with platforms like Calendly allows for easy scheduling of appointments and events directly through the chatbot. By streamlining customer interactions, WebBoar not only boosts sales but also reduces the need for extensive customer support resources, giving merchants a competitive edge in the market.

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Real-time communication

Event scheduling

Personalized suggestions

Instant order statuses

Tracking urls

Always-on faq

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Walmart Integration ‑ DPL

$19.99-$79.99 / Month

9.2

59 Reviews

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Walmart products, inventory, and order sync with 24/7 support Show more

Walmart Integration ‑ DPL is a powerful tool designed to seamlessly integrate your Shopify and Walmart stores, streamlining your e-commerce operations. With this integration, you can smoothly import and export products, sync inventory, and manage orders across both platforms. The app allows for effortless bulk product uploads to Walmart and prevents overselling with synchronized SKUs, ensuring your stock levels remain accurate. Automate the management and fulfillment of Walmart orders, including handling acknowledgments, returns, and refunds with ease. The app offers centralized order management, allowing for efficient processing and handling of returns and refunds. Supported by 24/7 dedicated customer service through live chat, tickets, and calls, Walmart Integration ‑ DPL ensures uninterrupted selling and business expansion. Perfect for businesses looking to expand their reach and simplify their e-commerce processes, this app is a comprehensive solution for growing your online retail presence.

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Returns management

Inventory sync

Order automation

Product import/export

Bulk upload

Sku syncing

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ASG ‑ Ecommerce AI Chatbot

$29 / Month

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Order Tracking, Support, Product Discovery Show more

ASG ‑ Ecommerce AI Chatbot, also known as AIShopGenie, is a groundbreaking tool designed to revolutionize the eCommerce experience. It provides 24/7 customer support, enabling users to track orders, escalate issues, and search for products seamlessly right within the chat interface. This chatbot is expertly integrated with major eCommerce platforms, ensuring smooth and efficient shopping processes. AIShopGenie enhances customer journeys by utilizing its deep understanding of the site and offering personalized experiences that delight users. Its AI-based product search functionality aids customers in finding exactly what they need while capturing leads and fostering brand loyalty with domain expertise. Experience the transformative power of AIShopGenie and elevate your online shopping today.

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Order tracking

Lead capture

Tailored experiences

Round-the-clock support

In-bot product search

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Trackable ‑ Order Status

$9.99 / Month

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Easily view and track orders; save time on customer support. Show more

Trackable ‑ Order Status by Sovi Apps is an efficient tool designed to enhance the customer experience by allowing them to view their order summaries effortlessly and as often as they desire. This app generates a dedicated page, granting customers seamless access to their order details, alleviating the time business owners typically spend on customer support. By focusing on the order summary pages provided by Shopify, Trackable ensures compatibility with major carriers including USPS, UPS, FedEx, DHL, and Canada Post. Customers can conveniently track their orders using their email and order number, making the process straightforward and accessible. The app integrates smoothly with Shopify, promising a simple implementation and a responsive design that benefits both merchants and their clientele. Embrace Trackable to streamline customer interactions and dedicate more time to growing your business.

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Responsive design

Simple implementation

Order summary access

Customer order tracking

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AE: Order Editing & Upsell

9.1

83 Reviews

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Instant order editing for Shopify: update details, reduce support needs. Show more

The AE ‑ Account Editor App is an innovative tool designed to streamline post-purchase order editing for Shopify stores. It empowers customers by allowing them to make immediate changes to their orders, including updating shipping addresses, adjusting quantities, and correcting errors, all without the need to contact customer support. This capability significantly reduces delays and errors in order processing, leading to a more satisfying shopping experience. For businesses, the app translates to fewer support tickets and enhanced operational efficiency, resulting in happier customers and a decrease in post-purchase issues. The app is easily integrated with Shopify, ensuring a seamless transition and experience for both store owners and their customers. Its mobile-friendly interface further optimizes customer interactions, making it convenient for users to manage their orders on the go. Overall, the AE ‑ Account Editor App stands out as a valuable asset for retailers looking to improve their post-purchase customer service and operational efficiency.

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Shopify integration

Mobile-friendly interface

Reduce support tickets

Instant order editing

Self-serve tool

Update shipping addresses

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PD Facebook Messenger Support

7.3

8 Reviews

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Support customers with Facebook messenger Chat and boost sale Show more

Facebook Messenger Chat is a dynamic app designed to enhance communication between businesses and their customers directly on their store platforms. By integrating seamlessly with Facebook Messenger, it allows store owners to interact with visitors, address inquiries, and send personalized support or promotional coupons, which can significantly boost sales and customer satisfaction. One of the standout features of this app is its ability to maintain communication with potential customers, even if they leave the website without completing a purchase. This capability increases the likelihood of converting leads into sales through follow-up interactions. The app is user-friendly, requiring only a simple setup by linking a Facebook page, making it an incredibly effective tool for providing quick and efficient customer support. Fast responses lead to happy customers, and happy customers lead to more sales. With Facebook Messenger Chat, businesses are equipped to resolve customer doubts in seconds, enhancing overall customer experience and potential revenue.

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Easy setup

Direct customer chat

Provide support/coupons

Lead conversion

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ChaChing: Support families now

8.2

2 Reviews

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Support hard-working families while expanding your business. Show more

ChaChing: Support Families Now is an innovative app designed to revolutionize how brands and retailers connect with shoppers. By leveraging a powerful product-discovery platform, the app strategically positions your products in front of customers actively searching for items like "toys" and "shoes." This targeted visibility boosts your sales volumes and market share while simultaneously paying consumers to purchase directly from you. The unique business model not only enhances your profit margins but also provides financial benefits to hard-working families across the country, putting more money back into their pockets. ChaChing's user-friendly interface allows for effortless setup of always-on marketing campaigns, ensuring continuous engagement with potential buyers. Additionally, the app's intelligent systems prevent ad spend wastage by refunding costs when returns are detected, enhancing cost-efficiency.

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Product discovery

Increased margins

Market share

Always-on campaigns

Reduced wastage

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ARCS Support Ticketing System

$2.99-$15.99 / Month

(1/5)

1 Reviews

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Easy and Reliable Support System Show more

The ARCS Support Ticketing System is a user-friendly and scalable application designed to enhance customer support and streamline communication management for stores. By enabling customers to initiate support tickets, the app allows store owners and managers to efficiently review, address, and resolve customer inquiries, issues, and feedback from a centralized platform. With the flexibility to toggle ticketing capabilities for customers, store managers can personalize the support experience. The system also offers features to customize the content displayed on the support page, ensuring alignment with brand communication. Moreover, it provides a reliable way to track ticket status, keeping both customers and staff informed throughout the resolution process. This comprehensive solution enhances customer service operations, ensuring timely and effective responses to customer needs.

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Initiate support tickets

Review customer inquiries

Respond to issues

Manage communication

Track ticket status

Customize support page

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Aisq: Auto Customer Support

$24.99-$199.99 / Month

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Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.

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Automated responses

Unified ticketing system

Action suggestions

Customer order access

One-click response

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Shopify Order support apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 1 Apps

Answer AI Chatbot & Live Chat

Webkul Helpdesk Support‑UVdesk

Ascendo AI

Ascendo AI Resolution AI Agents

Mava

Ecomsend‑ Chat, Order Tracking

Humane Chat

Ordertracker ‑ Track & Upsell

Atharva Easy Cancel Order

FAQPRIME: FAQ, WhatsApp, Track

Wholesale Simplified

WebBoar AI Smartbot

Walmart Integration ‑ DPL

ASG ‑ Ecommerce AI Chatbot

Trackable ‑ Order Status

AE: Order Editing & Upsell

PD Facebook Messenger Support

ChaChing: Support families now

ARCS Support Ticketing System

Aisq: Auto Customer Support