Shopify Order support apps 2026

AnswerAI Chatbot & Live Chat

$19-$499 / Month

9.1

19 Reviews

Retain more customers by giving personalised order support Show more

Answer Ai Ltd is a powerful app designed to instantly address support and sales questions, helping retailers convert more customers and boost retention rates. By automatically integrating with your store orders, the app's chat assistant efficiently handles customer order inquiries, offering a seamless support experience. Our satisfied customers have consistently reported significant reductions in support workload after implementing our solution. The app facilitates a quick setup, allowing you to configure FAQs and essential content in just 30 minutes, saving valuable time. Whether dealing with straightforward sales queries or complex issues, Answer Ai Ltd effectively manages them to ensure customer satisfaction. We are confident in our service, offering a guarantee: if you don't meet your support reduction targets, we provide app credit as a reassurance of the app's value.

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Easy setup

Instant answers

Automated order inquiries

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Talking Shops: WhatsApp Hub

$4.99 / Month

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WhatsApp commerce app: automates Shopify communication, catalogs, and inventory sync. Show more

Talking Shops: WhatsApp Hub is a powerful commerce platform designed to streamline operations for Shopify store owners by leveraging the capabilities of WhatsApp. This innovative tool automates customer communication, catalog management, and inventory synchronization, ensuring businesses can handle transactions efficiently. Key features include AI-driven chatbots that facilitate automated broadcasts and real-time inventory updates, enhancing customer interaction and support. By utilizing the WhatsApp Business API, merchants can experience seamless end-to-end e-commerce automation, from product catalog management to post-purchase support. The platform also offers solutions for recovering abandoned carts with intuitive chatbots and direct purchase flows, allowing customers to complete transactions directly through WhatsApp conversations. With an integrated team inbox and live chat, managing customer interactions and order support becomes effortless, helping businesses deliver exceptional customer service.

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Abandoned cart recovery

Product catalog sync

Order notifications

Live chat

Real-time inventory sync

Ai chatbots

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Webkul Helpdesk Support‑UVdesk

$36 / Month

8.2

7 Reviews

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Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

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Ascendo AI

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AI Technical Support Engineer for complex support and service workflows Show more

Ascendo AI is an innovative agentic AI platform crafted to transform customer support and field service operations. By harnessing the power of advanced AI, Cognitive Robotic Process Automation (RPA), Natural Language Processing (NLP), and Machine Learning (ML), the app empowers agents to efficiently tackle issues and detect anomalies. It also provides comprehensive knowledge intelligence, aids in backlog management, and optimizes spare parts planning, ensuring streamlined operations. Designed to enhance customer experience, Ascendo AI fosters improved support efficiency, making it an invaluable tool across diverse industries. The platform’s cutting-edge technologies seamlessly integrate to provide robust solutions tailored to meet the unique challenges faced by customer support teams today.

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Anomaly detection

Issue resolution

Backlog management

Knowledge intelligence

Spare parts planning

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Ascendo AI Resolution AI Agents

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Technical Support & Field Service AI Agents:Your AI coworker to execute workflows in complex support Show more

Ascendo AI Resolution AI Agents is a cutting-edge platform tailored to transform customer support and field service operations. By integrating advanced AI, Cognitive RPA, NLP, and ML technologies, it empowers agents to resolve issues efficiently and accurately. The platform excels at anomaly detection and delivers intelligent knowledge resources, which allow for informed decision-making and swift problem resolution. It also aids in managing backlog effectively and refining spare parts planning, ensuring seamless operations. Ascendo AI's comprehensive approach enhances customer experience and boosts support efficiency, making it invaluable across multiple industries. With a commitment to optimizing workflows, this platform stands out as an essential tool for modern service teams aiming for excellence in customer interaction and service delivery.

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Anomaly detection

Issue resolution

Backlog management

Knowledge intelligence

Spare parts optimization

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Mava

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Customer support agent to scale support across public groups & private tickets Show more

Mava is a robust customer support platform designed to streamline communication by integrating with popular channels like Telegram, Discord, websites, and email. The app enables support teams to unify all incoming requests into a single, shared inbox, ensuring efficient management and swift resolution of queries. Harnessing the power of AI, Mava's intelligent bot can automatically address FAQs in public Telegram groups, Discord, and Slack channels, enhancing user engagement and reducing response times. Additionally, Mava offers a no-code chatbot builder, allowing teams to customize AI-driven responses for private support tickets, providing a personalized and efficient customer service experience. With its versatile integration capabilities and AI-enhanced functionalities, Mava empowers teams to deliver exceptional support, all while keeping communication organized and effective. Its seamless user interface and customization options make Mava an indispensable tool for businesses aiming to elevate their customer support operations.

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Integrated inbox

Ai bot responses

No-code chatbot

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ChatIn: AI Chatbot Support

$49-$299 / Month

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"AI chat support: 24/7 customer assistance, customizable, seamless team handoff." Show more

ChatIn: 24/7 AI Chat Support is your go-to solution for enhancing customer experience in your online store. This AI-powered live chat service offers round-the-clock support, addressing queries related to products, shipping, and returns instantaneously. By leveraging your store's product information, PDFs, and manuals, the intelligent chatbot provides accurate responses, reducing the need for ticket escalation. For more complex inquiries, ChatIn ensures a seamless transition to human agents, ensuring customer satisfaction. The customizable widget can be tailored to reflect your store's unique branding, from colors to fonts. With comprehensive analytics, track essential metrics like customer satisfaction (CSAT) and bot performance to optimize your support service. Boost your sales and elevate customer satisfaction with the reliable and efficient service provided by ChatIn.

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Customizable chat widget

24/7 customer support

Instant question resolution

Seamless human handoff

Support metrics tracking

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Order Genie

$9-$49 / Month

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AI chatbot for instant FAQs, order tracking, and seamless customer support.

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Humane Chat

$29 / Month

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AI support app for customer engagement, order tracking, and customizable chat. Show more

Humane Chat is an innovative application designed to streamline customer support through real-time assistance and AI-driven chatbots. With its Live Chat and AI Chatbot feature, businesses can engage customers instantly, providing support whenever needed. The app includes a comprehensive FAQs Hub, empowering customers to independently find answers, reducing the need for direct assistance. Businesses can personalize the chat widget to match their brand's aesthetic, ensuring a cohesive customer experience. The Order Tracking feature enhances customer satisfaction by allowing users to easily track their orders within the help center. Additionally, Humane Chat offers AI-powered support around the clock, ensuring that customer inquiries are addressed promptly. The intuitive user interface makes it simple for businesses to add more FAQs and view ongoing conversations, enhancing the overall efficiency of customer service operations.

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Order tracking

Customizable widget

Live chat

Custom branding

Ai chatbot

Intuitive ui

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Youvfy: Simple AI Chat bot

$9.99-$299.99 / Month

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"24/7 AI chatbot for instant support, order tracking, and satisfaction." Show more

Youvfy: Simple AI Chat Bot is a cutting-edge application designed to enhance customer support by providing instantaneous responses to common inquiries. By leveraging advanced AI technology, Youvfy is thoroughly trained on your specific products, policies, and store data, ensuring accurate and relevant answers to customer questions around the clock. With its ability to track orders without requiring customers to log in, the app simplifies the shopping experience, increasing user satisfaction. It also identifies knowledge gaps, allowing the bot to continuously learn and improve over time. Merchants can save hours daily as Youvfy efficiently handles routine queries, freeing up time for more complex customer interactions. With the added feature of a customizable chat widget, businesses can seamlessly integrate the app into their brand's aesthetic, further enhancing user engagement and driving sales. Youvfy combines efficiency with a user-friendly interface, making it an invaluable tool for boosting customer satisfaction and streamlining business operations.

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Order tracking

Customizable widget

24/7 support

Satisfaction tracking

Knowledge analysis

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Ringly.io ‑ AI Phone Support

$1099-$349 / Month

8.2

1 Reviews

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AI-powered phone support with multilingual capabilities, real-time analytics, and seamless escalations. Show more

Ringly.io - AI Phone Support introduces Seth, your AI-powered phone representative designed to revolutionize customer service. Seth adeptly manages inbound calls, providing immediate resolutions by answering product questions and retrieving order information from Shopify in natural language. When human intervention is necessary, Seth seamlessly transfers calls or schedules callbacks, ensuring a frictionless customer experience. Every call is transcribed and evaluated, with real-time analytics enabling businesses to quickly identify and rectify revenue leakages—all without the need for additional coding skills or hiring new staff. With the ability to communicate in over 30 languages, Seth efficiently supports a global customer base. This 24/7 phone agent automates support processes while escalating only complex issues to human agents, ensuring your customers receive prompt and accurate assistance. Setup is effortless, with the app going live within minutes of activation.

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Real-time analytics

Order lookup

No-code setup

Multilingual capabilities

24/7 availability

Natural language processing

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LiveChat — AI-Powered Live Chat & Customer Support

6.6

27 Reviews

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Enhance sales with AI-powered chat for seamless customer support. Show more

LiveChat + Customer Insight is an intuitive app designed to transform the way businesses interact with their customers online. It provides a seamless platform for addressing customer inquiries related to shopping, shipping, returns, and more, offering swift and convenient solutions. By integrating LiveChat into your online store, you can start engaging with customers from day one, providing personalized shopping assistance that enhances their overall experience. The app leverages detailed customer insights to tailor interactions, making each conversation more meaningful and relevant. Additionally, with integrated AI capabilities, communication is not only accelerated but also made more efficient, allowing businesses to handle more customer queries simultaneously. Overall, LiveChat + Customer Insight serves as a virtual shopping assistant that not only supports customers but also helps businesses drive sales effectively.

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Customer details

Ai-powered chat

Seamless support

Live conversations

Virtual assistant

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Ordertracker ‑ Track & Upsell

$9-$99 / Month

(4.5/5)

52 Reviews

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Upsell, Order Tracking, Track Order, Order Lookup, Tracker Show more

Ordertracker ‑ Track & Upsell is an intuitive app designed to enhance your store's order tracking capabilities by integrating a fully customizable order tracking page and a handy track order button on the order status page. It offers a comprehensive order lookup form that allows tracking regardless of the courier, and ensures clarity by replacing complex Chinese parcel tracking events and customs clearance events with generic phrases. This feature-rich app supports tracking from over 1200 couriers, providing detailed analytics for improved delivery times. The app not only simplifies the tracking process for customers but also aids store owners in optimizing shipping efficiency. With automatic order status masking for parcels originating from China, Ordertracker maintains seamless communication. It's an essential tool for businesses aiming to enhance shopper experience while boosting operational insights.

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Customizable tracking page

Delivery analytics

Order lookup form

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Atharva Easy Cancel Order

$4.99 / Month

8.2

1 Reviews

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Streamline Order Management with Easy Cancel Order and Reorder Show more

Atharva Easy Cancel Order is a versatile application designed to enhance customer satisfaction and streamline customer support for businesses. This app allows customers to seamlessly cancel their orders from the order detail and status pages, providing an immediate solution to change-of-mind or incorrect orders. Additionally, it features a convenient reorder option, enabling users to quickly repurchase previously bought items with just a few clicks. The app supports both cancellation with and without a refund, offering flexibility to retailers and shoppers alike. It also allows customers to specify a reason for order cancellation, providing valuable insights for businesses to improve their services. Furthermore, the cancel and reorder buttons are customizable, ensuring that the app can be tailored to integrate seamlessly with any online store's design. Atharva Easy Cancel Order ultimately aims to create a smoother shopping experience, reduce support inquiries, and foster greater customer loyalty.

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Customizable buttons

Reorder items

Order cancelation

Cancelation reasons

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Trackr: Order Tracking UpSell

$10-$250 / Month

(4.1/5)

41 Reviews

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Tracker: track my order app with branded order tracking page! Show more

Trackr Order Tracking, Tracker is a versatile app designed to enhance customer loyalty by offering seamless order tracking capabilities. It supports real-time tracking for shipments from over 2,100 carriers worldwide, ensuring that customers stay informed about their package status. Users can customize the tracking page to align with their brand’s aesthetics and communicate in their preferred language, with over 40 languages available. The app also facilitates upselling opportunities by displaying product recommendations directly on the tracking page. In addition to optimizing the tracking process, Trackr efficiently manages returns and exchanges through a branded portal, streamlining these often cumbersome tasks. Customers receive timely updates via email or SMS, ensuring they are always in the loop. For any assistance, users can rely on 24/7 customer support provided through chat or email.

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Product recommendations

Automated notifications

Branded tracking page

Real-time tracking

Estimated delivery dates

Manage returns

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FAQPRIME: FAQ, WhatsApp, Track

$10 / Month

7.9

34 Reviews

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All-in-one support app for Track order, Contact us, FAQ & Chat Show more

FAQPRIME: FAQ, WhatsApp, Track is a comprehensive help and support application designed to enhance customer service and engagement. Featuring an elegantly designed chat-style support widget, it allows customers to effortlessly access AI-generated FAQs and Q&A. The app simplifies the tracking of orders through an integrated order tracking feature, helping users quickly find status updates with just an email ID or phone number. Connectivity is seamless as customers can engage through multiple chat platforms such as WhatsApp, Messenger, Tidio, Tawk.to, and email, or opt for direct interactions via live video calls. Moreover, it contributes to improving SEO rankings by offering native pages for FAQs, Contact Us, and Order Tracking. Its user-friendly setup requires no coding, enabling businesses to launch in just five minutes with a simple 1-click installation. To boost social engagement, the app includes a floating bar for social media icons, enhancing social media likes and interactions.

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Social media integration

Order tracking

Seo boost

Email support

Chat support

Ai-generated faqs

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Wholesale Simplified

$19.99 / Month

8

16 Reviews

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Discounts for different customer groups. Quick Order Support Show more

Wholesale Simplified is a robust application designed to empower businesses by offering special discount capabilities tailored for wholesale customers. This extension enables you to create and manage diverse discount and pricing rules effectively, catering specifically to various customer groups. With the ability to craft countless discount rules, it aids in executing flexible promotions that can boost sales and attract more customers through strategic pricing offers. The app seamlessly integrates with existing systems, supporting features like Volume Discount, Quick Order, and Bulk Order forms. Additionally, it accommodates collection and product-specific discount rules and provides support for minimum quantity orders. By utilizing Wholesale Simplified, businesses can use a single platform for both retail and wholesale transactions, making it a versatile tool for increasing sales and enhancing customer satisfaction.

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Volume discounts

Tiered pricing

Collection-specific discounts

Flexible promotions

Group discounts

Quick order support

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WebBoar AI Smartbot

$19.95 / Month

8.2

4 Reviews

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Order updates and seamless customer support via AI chatbot Show more

WebBoar is the ideal solution for merchants looking to enhance their customer service with ease and efficiency. This innovative AI chatbot facilitates real-time communication, providing instant responses to customer inquiries. It offers immediate order statuses, tracking information, and even personalized product recommendations, making it a virtual extension of your customer support team. Acting as an interactive and constantly available FAQ, WebBoar ensures that customers receive quick, accurate answers, enhancing their overall shopping experience. The app’s seamless integration with platforms like Calendly allows for easy scheduling of appointments and events directly through the chatbot. By streamlining customer interactions, WebBoar not only boosts sales but also reduces the need for extensive customer support resources, giving merchants a competitive edge in the market.

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Real-time communication

Event scheduling

Personalized suggestions

Instant order statuses

Tracking urls

Always-on faq

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ASG ‑ Ecommerce AI Chatbot

$29 / Month

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Order Tracking, Support, Product Discovery Show more

ASG ‑ Ecommerce AI Chatbot, also known as AIShopGenie, is a groundbreaking tool designed to revolutionize the eCommerce experience. It provides 24/7 customer support, enabling users to track orders, escalate issues, and search for products seamlessly right within the chat interface. This chatbot is expertly integrated with major eCommerce platforms, ensuring smooth and efficient shopping processes. AIShopGenie enhances customer journeys by utilizing its deep understanding of the site and offering personalized experiences that delight users. Its AI-based product search functionality aids customers in finding exactly what they need while capturing leads and fostering brand loyalty with domain expertise. Experience the transformative power of AIShopGenie and elevate your online shopping today.

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Order tracking

Lead capture

Tailored experiences

Round-the-clock support

In-bot product search

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Trackable ‑ Order Status

$9.99 / Month

8.2

1 Reviews

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Easily view and track orders; save time on customer support. Show more

Trackable ‑ Order Status by Sovi Apps is an efficient tool designed to enhance the customer experience by allowing them to view their order summaries effortlessly and as often as they desire. This app generates a dedicated page, granting customers seamless access to their order details, alleviating the time business owners typically spend on customer support. By focusing on the order summary pages provided by Shopify, Trackable ensures compatibility with major carriers including USPS, UPS, FedEx, DHL, and Canada Post. Customers can conveniently track their orders using their email and order number, making the process straightforward and accessible. The app integrates smoothly with Shopify, promising a simple implementation and a responsive design that benefits both merchants and their clientele. Embrace Trackable to streamline customer interactions and dedicate more time to growing your business.

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Responsive design

Simple implementation

Order summary access

Customer order tracking

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Shopify Order support apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 2 Apps

AnswerAI Chatbot & Live Chat

Talking Shops: WhatsApp Hub

Webkul Helpdesk Support‑UVdesk

Ascendo AI

Ascendo AI Resolution AI Agents

Mava

ChatIn: AI Chatbot Support

Order Genie

Humane Chat

Youvfy: Simple AI Chat bot

Ringly.io ‑ AI Phone Support

LiveChat — AI-Powered Live Chat & Customer Support

Ordertracker ‑ Track & Upsell

Atharva Easy Cancel Order

Trackr: Order Tracking UpSell

FAQPRIME: FAQ, WhatsApp, Track

Wholesale Simplified

WebBoar AI Smartbot

ASG ‑ Ecommerce AI Chatbot

Trackable ‑ Order Status