7.3
FAQPRIME: FAQ, WhatsApp, Track logo

FAQPRIME: FAQ, WhatsApp, Track

Develop by Oneprime, Inc.
  • Built for Shopify
  • Free App

    All-in-one support app for Track order, Contact us, FAQ & Chat

    Social media integration
    Order tracking
    Seo boost
    Email support
    Chat support
    Ai-generated faqs
    Video call shopping
    105 Reviews
    7.3

    About FAQPRIME: FAQ, WhatsApp, Track

    Launched Nov 12, 2020

    Categories

    Built by Oneprime, Inc.

    Email :

    [email protected]

    Address

    2035 Sunset Lake Road, Suite B-2,, Newark, DE, 19702, US

    Website Privacy policy FAQ

    Description

    AI-powered Help & Support app :FAQs,Track Order, Contact us,WhatsApp,Chat, Video Call & Social Share

    Faqprime Lite is the All-in-one help & support app on the app store: The beautifully designed chat-style support widget lets your customer find AI-generated FAQs and Q&A, Find "where is my order" using order tracking app, connect via chat (WhatsApp, Messenger, Tidio, Tawk.to, Inbox) or email using contact us form or shop via live video call. Boost SEO ranking with native FAQ page, Contact us page and Track order page. Add Social media icons floating bar to boost social media likes.

    Faqprime Lite is the All-in-one help & support app on the app store: The beautifully designed chat-style support widget lets your customer find AI-generated FAQs and Q&A, Find "where is my order" using order tracking app, connect via chat (WhatsApp, Messenger, Tidio, Tawk.to, Inbox) or email using contact us form or shop via live video call. Boost SEO ranking with native FAQ page, Contact us page and Track order page. Add Social media icons floating bar to boost social media likes. more
    • 5-Mins to go live. No Coding. 1-click Install.
    • FAQ Help center page comes with AI-powered Q&A templates to choose from.
    • Contact us form with Captcha. Receive support inquiries via Email (helpdesk)
    • Order tracking page (supports both email id and phone number)
    • Add Social Media icons and Video Call option on your store

    Pros

    • All-in-one support solution combining FAQ, order tracking, and various communication channels
    • Beautifully designed chat-style support widget for a better user experience
    • AI-generated FAQs and Q&A improve efficiency and provide accurate information
    • Order tracking feature supports both email ID and phone number
    • Easy one-click installation with no coding required, going live in just 5 minutes
    • Contact form includes Captcha to prevent spam and receive support inquiries via email
    • Support for multiple communication channels, including WhatsApp, Messenger, Tidio, Tawkto, and email
    • Boosts SEO ranking with integrated native FAQ, contact us, and order tracking pages
    • Option to add social media icons and a floating bar to enhance social media likes and engagement
    • Live video call shopping option enhances customer shopping experience

    Cons

    • Limited customization options for advanced users who want more control over the design and functionality
    • Potential dependency on third-party messaging apps, which may affect the app's functionality if these services go down
    • AI-generated responses might not always be perfect, requiring occasional manual updating
    • Lack of detailed documentation could pose a learning curve for new users unfamiliar with such apps
    • Limited multi-language support could be a setback for global users
    • Possible privacy concerns related to integrating multiple communication platforms and storing customer data

    Rating And Reviews

    Doggo-Zone

    Mar 08, 2024  on Shopify

    The 'help' button which this installs in the bottom right hand corner of the screen randomly redirects to this very app download page. A strange thing to think that customers would be clicking on it for queries about my site, only to be redirected here. Reached out twice to them and they never responded. Will uninstall.

    Rarity Gifts

    Feb 06, 2024  on Shopify

    Thank you guys!

    CandyBabe

    Nov 04, 2023  on Shopify

    Awesome App, just need a Live Chat integration other than Whatsapp with live translation and would be perfect.

    By Baano

    Jun 25, 2023  on Shopify

    Unbelievable - This app is amazing. I am so surprised to see such a great app and most of all for FREE. I just uninstalled three paid app and got this GEM. Thank you developers for creating this app and for making it so easy to use. Love it !

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