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Ecomsend‑ Chat, FAQ, Tracking logo

Ecomsend‑ Chat, FAQ, Tracking

Develop by channelwill
Free plan available

Streamline order tracking and communication for enhanced Shopify customer support.

Real-time updates
Customizable widget
Order tracking integration
Custom tracking links
Email contact form
Self-service support

About Ecomsend‑ Chat, FAQ, Tracking

Launched Apr 10, 2025

Categories

Built by channelwill

Synctrack Order Tracking logo
(61 Reviews)
$9-$99 / Month
  • Free Plan Available
  • Sponsored

All-in-1 Order Tracker with a Branded Order Tracking Page

Description

Streamline support with order tracking and customer communication via a built-in email contact form.

Ecomsend Chat, powered by Channelwill, is a feature-rich Shopify app designed to enhance customer service and post-purchase experience. It integrates seamlessly with Parcel Panel for accurate, real-time order tracking, and supports custom tracking links for flexible redirection. The built-in email contact form improves response efficiency. Multi-language FAQ and help center page allowing global users to access localized help content, and customizable page height to better match store layouts.

Ecomsend Chat, powered by Channelwill, is a feature-rich Shopify app designed to enhance customer service and post-purchase experience. It integrates seamlessly with Parcel Panel for accurate, real-time order tracking, and supports custom tracking links for flexible redirection. The built-in email contact form improves response efficiency. Multi-language FAQ and help center page allowing global users to access localized help content, and customizable page height to better match store layouts. more
  • Customizable widget with self-service to improve efficiency and issue resolution
  • Real-time order tracking minimizes "Where's my order?" queries
  • Easily submit forms with email notifications to ensure quick and efficient issue
  • Multi-language FAQ Support, customizable helpcenter page height

Pros

  • Streamlines logistics tracking by integrating Parcel Panel.
  • Supports custom tracking links for flexible redirects.
  • Provides real-time shipping updates.
  • Enhances communication with a built-in Email Contact Form.
  • Improves user experience and Shopify customer support.
  • Customizable widget with self-service for better efficiency.
  • Minimizes 'Where's my order?' queries with real-time tracking.
  • Facilitates easy form submission with email notifications for quick issue resolution.

Cons

  • Requires integration with Shopify, which may not suit non-Shopify users.
  • Dependence on Parcel Panel for logistics tracking might not meet needs if Parcel Panel experiences issues.

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