Ecomsend‑ Chat, FAQ, Tracking

Develop by channelwill

Free plan available

Streamline order tracking and communication for enhanced Shopify customer support.

Real-time updates

Customizable widget

Order tracking integration

Custom tracking links

Email contact form

Self-service support

About Ecomsend‑ Chat, FAQ, Tracking

Launched Apr 10, 2025

Built by channelwill

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Description

Streamline support with order tracking and customer communication via a built-in email contact form.

Ecomsend Chat, powered by Channelwill, is a feature-rich Shopify app designed to enhance customer service and post-purchase experience. It integrates seamlessly with Parcel Panel for accurate, real-time order tracking, and supports custom tracking links for flexible redirection. The built-in email contact form improves response efficiency. Multi-language FAQ and help center page allowing global users to access localized help content, and customizable page height to better match store layouts.

Customizable widget with self-service to improve efficiency and issue resolution
Real-time order tracking minimizes "Where's my order?" queries
Easily submit forms with email notifications to ensure quick and efficient issue
Multi-language FAQ Support, customizable helpcenter page height

Pros

Streamlines logistics tracking by integrating Parcel Panel.
Supports custom tracking links for flexible redirects.
Provides real-time shipping updates.
Enhances communication with a built-in Email Contact Form.
Improves user experience and Shopify customer support.
Customizable widget with self-service for better efficiency.
Minimizes 'Where's my order?' queries with real-time tracking.
Facilitates easy form submission with email notifications for quick issue resolution.

Cons

Requires integration with Shopify, which may not suit non-Shopify users.
Dependence on Parcel Panel for logistics tracking might not meet needs if Parcel Panel experiences issues.