Shopify Shopify support apps 2026

Botwala

$29-$129 / Month

9.1

2 Reviews

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"Streamline Shopify support with AI-powered, shared inbox and human handoff."

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ChatWILL:AI Chatbot &Live Chat

7.7

26 Reviews

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Streamline order tracking and communication for enhanced Shopify customer support. Show more

Ecomsend Chat, developed by Channelwill, is designed to enhance logistics tracking and Shopify customer support. By integrating with Parcel Panel, the app allows seamless tracking of shipments and supports custom tracking links for flexibility in accessing parcel updates. Users can easily view real-time shipping details directly from the store, ensuring they are always informed. The app features a built-in Email Contact Form that facilitates straightforward communication between customers and merchants, helping to resolve issues effectively. With its customizable widget and self-service options, Ecomsend Chat is perfect for improving efficiency and reducing "Where's my order?" inquiries. Email notifications ensure quick form submissions and faster response times, making this app a valuable tool for elevating user experience on Shopify.

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OCS WhatsApp Chat ‑Multi Agent

$10 / Month

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Effortless WhatsApp chat integration for enhanced Shopify customer support. Show more

OCS WhatsApp Chat - Multi Agent is a dynamic app designed to enhance customer interaction on your Shopify store by integrating a customizable WhatsApp chat button. This feature allows direct communication with customers via WhatsApp, providing multi-agent support to manage inquiries across different departments effectively. You can tailor the chat button's positioning (top/bottom, left/right) and size to fit your store's aesthetic, and choose from various animation effects for added flair. The app ensures optimal visibility with separate controls for desktop and mobile platforms, and supports sticky icons, custom icons, and predefined welcome messages to streamline communication. Additionally, custom CSS options are available to ensure the chat button complements your store’s unique design. Ideal for live customer support and addressing sales inquiries, this app provides a seamless and responsive communication channel to enhance customer experience.

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3WiN.ai :Chatbot AI saleperson

$20 / Month

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AI chatbot for 24/7 sales, recommendations, and real-time Shopify support. Show more

3win:Shopmate is an innovative AI-powered chatbot designed specifically for Shopify stores, functioning as a 24/7 sales assistant and customer service representative. It engages customers through natural, human-like conversations, offering personalized greetings, tailored product recommendations, and efficient feedback collection, while providing instant support. Integrating seamlessly with Shopify, Shopmate ensures accurate real-time store data and inventory management, enhancing both sales performance and customer satisfaction. This zero-configuration chatbot automatically learns product details and frequently asked questions, eliminating setup hassle for store owners. Additionally, its multilingual capabilities allow it to intuitively adapt to customers' language preferences, making it an ideal solution for global businesses. With its self-learning abilities, 3win:Shopmate continuously improves, ensuring a smooth and rewarding shopping experience for both retailers and customers.

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ask Oskar: AI Chat Assistant

$15-$99 / Month

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Enhance Shopify support with AI-driven efficiency and round-the-clock assistance. Show more

Ask Oskar: AI Chat Assistant is a powerful tool designed to optimize your Shopify store by providing seamless and intelligent customer support. This AI chatbot learns from your store's product and order data to deliver precise and dependable assistance around the clock. By automating routine inquiries, Ask Oskar reduces your team's workload, enabling you to focus on other critical business operations. It enhances the shopping experience with personalized product recommendations and efficient order tracking, ensuring customers receive instant responses that are accurate and devoid of human error. Effortlessly integrated into your Shopify store, Ask Oskar offers a customizable chat widget to align with your brand's aesthetics and even allows for fallback options when the AI cannot provide an answer. With Ask Oskar, elevate your store's customer service and ensure a smooth, engaging shopping experience for your customers.

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Webkul Helpdesk Support‑UVdesk

$36 / Month

8.2

8 Reviews

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Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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ChatIn: AI Chatbot Support

$49-$299 / Month

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"AI chat support: 24/7 customer assistance, customizable, seamless team handoff." Show more

ChatIn: 24/7 AI Chat Support is your go-to solution for enhancing customer experience in your online store. This AI-powered live chat service offers round-the-clock support, addressing queries related to products, shipping, and returns instantaneously. By leveraging your store's product information, PDFs, and manuals, the intelligent chatbot provides accurate responses, reducing the need for ticket escalation. For more complex inquiries, ChatIn ensures a seamless transition to human agents, ensuring customer satisfaction. The customizable widget can be tailored to reflect your store's unique branding, from colors to fonts. With comprehensive analytics, track essential metrics like customer satisfaction (CSAT) and bot performance to optimize your support service. Boost your sales and elevate customer satisfaction with the reliable and efficient service provided by ChatIn.

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Wismo: AI Customer Support Bot

$19.9-$119.9 / Month

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AI-powered chat widget for instant customer support and insights.

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Ascendo AI

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AI Technical Support Engineer for complex support and service workflows Show more

Ascendo AI is an innovative agentic AI platform crafted to transform customer support and field service operations. By harnessing the power of advanced AI, Cognitive Robotic Process Automation (RPA), Natural Language Processing (NLP), and Machine Learning (ML), the app empowers agents to efficiently tackle issues and detect anomalies. It also provides comprehensive knowledge intelligence, aids in backlog management, and optimizes spare parts planning, ensuring streamlined operations. Designed to enhance customer experience, Ascendo AI fosters improved support efficiency, making it an invaluable tool across diverse industries. The platform’s cutting-edge technologies seamlessly integrate to provide robust solutions tailored to meet the unique challenges faced by customer support teams today.

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Ascendo AI Resolution AI Agents

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Technical Support & Field Service AI Agents:Your AI coworker to execute workflows in complex support Show more

Ascendo AI Resolution AI Agents is a cutting-edge platform tailored to transform customer support and field service operations. By integrating advanced AI, Cognitive RPA, NLP, and ML technologies, it empowers agents to resolve issues efficiently and accurately. The platform excels at anomaly detection and delivers intelligent knowledge resources, which allow for informed decision-making and swift problem resolution. It also aids in managing backlog effectively and refining spare parts planning, ensuring seamless operations. Ascendo AI's comprehensive approach enhances customer experience and boosts support efficiency, making it invaluable across multiple industries. With a commitment to optimizing workflows, this platform stands out as an essential tool for modern service teams aiming for excellence in customer interaction and service delivery.

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Mava

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Customer support agent to scale support across public groups & private tickets Show more

Mava is a robust customer support platform designed to streamline communication by integrating with popular channels like Telegram, Discord, websites, and email. The app enables support teams to unify all incoming requests into a single, shared inbox, ensuring efficient management and swift resolution of queries. Harnessing the power of AI, Mava's intelligent bot can automatically address FAQs in public Telegram groups, Discord, and Slack channels, enhancing user engagement and reducing response times. Additionally, Mava offers a no-code chatbot builder, allowing teams to customize AI-driven responses for private support tickets, providing a personalized and efficient customer service experience. With its versatile integration capabilities and AI-enhanced functionalities, Mava empowers teams to deliver exceptional support, all while keeping communication organized and effective. Its seamless user interface and customization options make Mava an indispensable tool for businesses aiming to elevate their customer support operations.

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Mearch: AI Chatbot & Support

$55-$284 / Month

8.2

1 Reviews

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AI chatbot enhancing Shopify sales with personalized, multilingual support and automation. Show more

Mearch: AI Sales Chatbot is a sophisticated tool designed for Shopify merchants to elevate the shopping experience by providing seamless, personalized customer interactions. This chatbot leverages AI-powered product discovery, enabling customers to find the most relevant products using intelligent search capabilities. It offers tailored product recommendations that boost sales and customer engagement, effectively improving conversion rates and average order value (AOV). Mearch operates around the clock, offering real-time, human-like support to handle sales inquiries, FAQs, and other customer service needs. Its multi-language support extends the reach of merchants by engaging with a global audience using AI-driven multilingual chat. Additionally, the chatbot reduces manual workloads through automation, learning from product catalogs to ensure it delivers accurate, on-brand interactions consistently. Overall, Mearch seamlessly integrates cutting-edge AI technology with practical retail solutions to streamline support and enhance customer satisfaction.

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