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ResolveAI ‑ AI Support Agent logo

ResolveAI ‑ AI Support Agent

Develop by Shopify
Free plan available

AI customer support for Shopify: Order lookup, FAQs, returns, seamless escalation.

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About ResolveAI ‑ AI Support Agent

Launched Apr 17, 2026

Categories

Chat

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

AI support agent that connects to your store data to resolve customer issues 24/7, not just chat.

ResolveAI is an AI customer support agent built for Shopify. It connects directly to your store to look up orders, answer product questions, and handle returns based on your policies. It resolves real issues using your actual store data. When something needs a human touch, it escalates with full conversation context. Set up in minutes with no code changes. The chat widget appears on your storefront automatically as a theme app extension.

ResolveAI is an AI customer support agent built for Shopify. It connects directly to your store to look up orders, answer product questions, and handle returns based on your policies. It resolves real issues using your actual store data. When something needs a human touch, it escalates with full conversation context. Set up in minutes with no code changes. The chat widget appears on your storefront automatically as a theme app extension. more
  • Looks up real orders, tracking, and products from your Shopify store
  • Handles returns and refunds based on your configured store policies
  • Smart escalation to human agents with full conversation context
  • Customizable chat widget that matches your store's brand colors
  • Dashboard with conversation history and agent activity logs

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