Webkul Helpdesk Support‑UVdesk

Develop by Webkul Software Pvt Ltd

$36

/ Month

30 Days Free Trial

Customer support with social media & marketplace [eBay,amazon]

Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

Customizable tickets

Email piping

Predefined responses

About Webkul Helpdesk Support‑UVdesk

Launched May 18, 2017

Built by Webkul Software Pvt Ltd

Email :

support@webkul.com

Address

H-28, Sector 63, Noida, UP, 201301, IN

Website Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Converts customer support inquiries into the service tickets. Streamline customer support.

UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.

Streamline customer support from one dashboard.
Utilize pre-defined templates, Reporting, Automated workflow for quick support.
A custom Form helps the customer to send an instant query from the Shopify front

Pros

Handles all customer support inquiries from different channels in one place
Robust integration with Shopify for real-time order validation
Supports connecting multiple Shopify stores
Personalized templates for responses
Workflow and process management to reduce response time
Tracking of customer support inquiries and support staff performance
Streamline customer support from one dashboard
Pre-defined templates for quick support
Automated workflows for efficiency
Custom form for customers to send instant queries from the Shopify front

Cons

Potential complexity in setup and configuration
May require additional training for staff to use effectively
Possible cost concerns depending on the pricing model
Integration with other e-commerce platforms not mentioned
Dependence on stable internet connection for optimal performance

Top Helpful Reviews

PE - Flawless Bloom LLC

Oct 03, 2024 on Shopify

I used Webkul Helpdesk Support—UVdesk and was impressed by its user-friendly interface and intuitive design. The standout aspect was the exceptional support from the Webkul team—they were responsive and knowledgeable, always going above and beyond to help. This platform has significantly improved my customer service workflow, making it a fantastic tool for any business looking to enhance its support capabilities. I’m excited to explore more features in the future!

Prime Goods

Jan 06, 2021 on Shopify

Good app we highly recommend this for those who need a ticketing system. Thank you for assisting us.

Amogue

Oct 01, 2020 on Shopify

It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System. 2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about) 3. Automated Replies to the customer queries 4. You can even write and manage the tasks from UV Desk 5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder 7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.

Aztro Marketplace

Jul 11, 2020 on Shopify

Among some of the apps that we considered this one integrates various functionalities like a Knowledge Base, FAQ Section, and Customer Support Messaging that made it a great package. The support is very kind and helpful, we worked with Himani who help us get set up. I give it four stars because it lacks some Branding flexibility that should be a standard in some functions, like the ability to add an image in the knowledge base banner or customize the bubble icon which is always present on the front end. Hopefully, they can add these as functionalities.

Self Reliance Outfitters

Oct 29, 2019 on Shopify

A very easy to use program. Intergration of other apps are very straightforward and the step by step instructions are great. Support was very attentive to an initial installation issue I was having and got it squared away quickly.

MDreams

Jun 16, 2019 on Shopify

This app is quite easy to use and the live support very helpful. Looking for the Live chat function add into this app.

Verycanadian

Apr 26, 2019 on Shopify

WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it. We are not tech savvy at all so having WebKul help us and stand behind us is really a game changer. Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so committed to their craft. Thank you very much WebKul for helping us out =D

HOG Furniture

Sep 12, 2018 on Shopify

These Guys are just the best. I am currently using their app and I can say the app is excellent. The App is giving our Customers the best experience right now. Their support is great. Vidu is a darling. She took us through the configuration and every other necessary detail. Thanks, Guys. Keep up the good work.

Popaball

Jul 13, 2018 on Shopify

Thank you Vidushi for all your help and support in setting the app up. The App seems like it can do everything and anything required for customer service. We're looking forward to trialling it out! Highly recommended.

Fasten Swim

Jun 12, 2018 on Shopify

I highly recommend UVdesk. The features are great and the ticket system keeps me organized with customer inquiries, exchange requests, etc. The customer service team is great and if I ever need help or there is a glitch in the system, they attend to it right away. This is a great Helpdesk for a great price!