CB: Social Media Inbox+Support

Develop by Shopify

$39-$199

/ Month

Free plan available 14 Days Free Trial

Sell on WhatsApp, Facebook, Instagram & More with AI & Human

One-click setup

Boost conversions

Auto sync shopify

Unified messaging

Collaborative sales

About CB: Social Media Inbox+Support

Launched Dec 03, 2023

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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ZB: Facebook & Messenger Chat

(21 Reviews)

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Introduction Video

Description

Social Media Support & Marketing & Broadcast. Reply To Customers Across All Channels From One Place

ChatBreezes is an AI-powered, unified omnichannel communication hub designed to bring your team together, delivering personalized, human-touch experiences that turn conversations from social media and messaging platforms into customers. Our all-in-one messenger captures social leads and uses AI, human expertise, and automation to provide exceptional social customer service. Doing marketing+support on social media,whatsapp business, whatsapp API,WhatsApp Web,Facebook automation, ig auto comments

One-click Setup with Shopify. No tech skills needed
Manage all support channels from one screen-DMs, comments, mentions and more
Send broadcasts on WhatsApp & social media. Use automation for instant replies
Separate your brands using Workspace & Collaborate with your whole team
View customer profile & order data in one place-No need to switch between screen

Pros

Deep integration with Shopify, allowing for syncing of product catalogs and viewing order history
Handles messages from multiple platforms (Instagram, Facebook, YouTube, WhatsApp) and various message types (mentions, comments, retweets)
Outcome-focused features such as tagging and automation improve engagement rates and sales conversions
Highly responsive and accessible support team available through multiple channels (email, live chat, Facebook, Discord)
Transparent public roadmap and active user feedback collection for platform improvements
User-friendly dashboard providing detailed performance reports and insights into online presence
Consolidates social media customer messaging into a single hub, reducing the need to switch between multiple platforms
Automated and manual CRM features for effective customer service and lead nurturing
Easy to set up with Shopify, requiring no technical skills
Provides notifications for incoming chats, ensuring timely responses

Top Helpful Reviews

iSmart Home Gadgets

Aug 10, 2024 on Shopify

The support of Chat Breezes is great and responsive. Jason helped us resolve all the technical issues with detailed explanation. We have tested Chat Breezes that can integrate both Shopify and WooCommerce to quote the product catalog when replying message in various platforms. We can also view images and videos in Chat Breezes too. We don’t need to access different social media accounts or whatsapp separately, but can see all client messages in one single place at Chat Breezes. We look forward to the Whatsapp Cloud API that can let us connect to more than one Whatsapp account via QR Code. Great job !! Keep up the good work !!!

Alpha Omega Artisan

Jul 12, 2024 on Shopify

Facebook, Instagram, Linkedin,… As a Shopify owner I have way too many social media and messaging platforms to manage. Thankfully, I found Chat Breezes. Its platform links all of my customers’ communications into one inbox. Chat Breezes automation rules and tags do all of the heavy lifting for me to stay on top of my messages. Tags help me to categorize my messages. Automation rules do the work for me. With them I can: send automatic replies, mark conversations done, or reply to comments. If making my life easier wasn’t enough with the ability to integrate my Shopify catalog, it can increase my sales by offering direct links to the products my customers are looking for. As a satisfied customer I recommend you give them a try, I have found their customer support to be responsive in helping me to get my site up and running in no time.

furshure

Jun 19, 2024 on Shopify

This all-in-one unified inbox is absolutely amazing. It has helped me quickly respond to customers from multiple social media platforms and having the Shopify integration is a game changer. Now I can connect my product catalog and recommend products based on individual use cases. I highly recommend Chat Breezes.

Classic Watches

May 10, 2024 on Shopify

Chat Breezes goes beyond just handling inbound social media conversations; it's all about conversion. With features like tagging to prioritize important conversations and automation to fasten the sales cycle, it's helped me turn leads into loyal customers.

Rugbysport.com

May 07, 2024 on Shopify

A nice app that integrates well with Shopify and can greatly improve sales/lead generation. The team is responsive and the app is good and has a clean UI. I recommend it to anyone willing to boost their customer support and lead nurturing too!

Blue Game

Apr 30, 2024 on Shopify

I can't recommend Chat Breezes enough for businesses!The automation feature has significantly increased my engagement rates on social media and provided valuable insights into my customers' preferences.Also, the user-friendly dashboard and detailed performance reports provide comprehensive insights into my online presence.

Artifice Press

Apr 30, 2024 on Shopify

A game changer. Having to juggle client messages from many social media accounts, as well as Shopify stores was becoming nightmare. Conversations were missed, and it felt like we were going to need to hire a new team just to cope with the different account. Then in came ChatBreezes. No more jumping between tabs, signing in and out - as it is all in one place. 1 Hub to rule them all. Loving the progress of updates too. Defo gets my 5stars

Hashmi

Apr 29, 2024 on Shopify

Really like how easy this app is to use. It also clearly notifies you when an incoming chat is coming in. Plus, the responsive support team is always available to assist me with any queries or concerns, ensuring a positive user experience.

swimmingequip

Apr 19, 2024 on Shopify

I've been using Chat Breezes for a while now, and I'm thoroughly impressed with their support team. They're not only responsive but also reachable through various channels like email, live chat, and even on Facebook and Discord. It's reassuring to know they care about their users' voices.

dota2story

Apr 16, 2024 on Shopify

Kudos to Chat Breezes for their transparent public roadmap and flexibility in collecting users' opinions. It's refreshing to see a team that values transparency and actively seeks input from their users to improve their platform.