DeskMoz ‑24x7 Live Chat Agents

Develop by Shopify

$199-$799

/ Month

10 Days Free Trial

Hire 24x7 Custom Trained Shared & Dedicated E-Com Chat Agents.

Real-time responses

24x7 live chat

Custom-trained agents

Shared & dedicated agents

Sales support

Customer support

About DeskMoz ‑24x7 Live Chat Agents

Launched Apr 02, 2019

Built by Shopify

Address

114 W. 17th Street, New York, NY, 10011, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Managed Live Chat Agents Who Answer Your Customers' Sales & Support Questions in Real-Time 24x7!

DeskMoz deploys a team of fully custom-trained shared & dedicated Live Chat Agents on your store. We answer your customers' sales & support questions in real-time 24x7 over live chat, e-mail & social media. Our staff of 200+ highly experienced Live Chat Agents is our full-time in-house team & holds expertise in awe-inspiring e-commerce customer support. We manage your store's CMS & backend too, to handle those chats which require order tracking, modification, replacement, refund, etc.

24x7 Fully Managed In-house Team of Professional E-Commerce Live Chat Agents
Incredible Omnichannel Customer Support on Live Chat, Email & Social Media
Chat Agents' Complete Custom Training & Deployment in Just 48-72 Hours
FRT & ART = >35 Seconds & Industry's Best CSAT, SLA, CES & NPS
Free Highly Customizable Live Chat Software & Setup

Pros

24x7 availability of live chat agents
Custom training and quick deployment within 48-72 hours
Omnichannel support covering live chat, email, and social media
Experienced in-house team of over 200 agents specialized in e-commerce
Management of store CMS and backend for chat-related tasks
Highly customizable live chat software provided for free
Excellent first response time (FRT) and average response time (ART)
High customer satisfaction metrics including CSAT, SLA, CES, and NPS

Cons

Potential language barriers or cultural differences with offshore agents
Shared agents may not provide the same level of dedicated focus as in-house teams
Dependence on external service for critical customer support functions
Cost considerations for hiring dedicated versus shared agents
Limited control over training and process adjustments compared to in-house teams

Top Helpful Reviews

CLICHAIR.CH beauty & care products

May 10, 2020 on Shopify

I think it is the only real solution to have real, professional support, which works in synergy with our staff. We are fully satisfied with the APP, the support and the new colleagues. Try it

AlansiHouse

Mar 20, 2020 on Shopify

This app is delivering the pro customer support to assist me. Chataffy agents support seems to understand my business and visitors really well.

Alex Kinter

Mar 18, 2020 on Shopify

i believe this app is super helpful in dealing with the visitors on the shopify store. Looked into the features and looking forward to use them.

Flower Desire

Feb 17, 2020 on Shopify

This is something new on Shopify.. we have lots of apps for live chat software but they actually provide 24/7 live chat agents! real human beings.. also they have free plan as well.. awesome!! Good work Shopify!