Supermoon: AI Customer Support

Name: Supermoon: AI Customer Support Introduction Video
Uploaded: 2024-04-05T04:03:05Z
Duration: 1 min 33 s
Description: The AI-powered inbox for growing teams

Develop by Shopify

$19-$299

/ Month

Free plan available 14 Days Free Trial

The AI-powered inbox for growing teams

Performance analytics

Centralized communication

Team collaboration

Automated workflow

Ai response suggestions

About Supermoon: AI Customer Support

Launched Nov 02, 2023

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Respond to customer inquiries faster with an AI-powered inbox for growing teams

Connect your most important channels for communicating with customers, easily personalize your AI-powered Knowledge Base, and save thousands of dollars every year with AI tools built for growing teams.

AI-powered Smart Reply drafts save you time on every message you send
Give customers instant answers with personalized AI replies via live chat
Upgrade to the Smart Contact Form to save time and let AI sell for you
Prioritize your time with AI Message Summaries and sentiment detection
See Shopify customer info directly in Supermoon to answer messages faster

Pros

Efficient AI integration for managing inboxes
Helps teams grow by streamlining communication
Organizes emails and tasks effectively
Saves time by automating repetitive tasks
User-friendly interface
Improves email prioritization and delegation within teams

Cons

May have a learning curve for beginners
Some users may find AI suggestions inaccurate
Potential for privacy concerns with sensitive information
Dependence on AI might lead to over-reliance and reduced manual oversight
Inconsistent performance with high email volumes
Limited customization options

Top Helpful Reviews

Figgy

Apr 30, 2025 on Shopify

Customer service is great, tool is amazing. At first I wasn't sure but then the team told me that I had to spend more time training the AI. After training Supermoon has been very helpful. Responses are great and the longer I use it the better it gets.

Oxy-shop

Feb 26, 2025 on Shopify

Supermoon is an exceptional AI-powered customer support app that has significantly enhanced our Shopify store's efficiency and customer satisfaction. By centralizing all our communication channels—email, live chat, and social media—into a single, user-friendly platform, we've streamlined our interactions and reduced response times. The AI-driven Smart Replies are a standout feature, providing instant, personalized responses that maintain our brand's voice. This automation has cut our customer service workload in half, allowing our team to focus on more strategic tasks. Additionally, the AI Message Summaries and sentiment detection tools enable us to prioritize inquiries effectively, ensuring urgent matters receive immediate attention. Integration with Shopify is seamless; having customer and order details readily accessible within Supermoon has improved our support accuracy and efficiency. We haven't tested the Smart Contact Form but looking forward to that. Supermoon's customer service is top-notch. Thank you Emily for the patience and help :) Their team is responsive, open to feedback, and continually enhances the app's features. I highly recommend to anyone seeking to improve their engagement and efficiency.

Skinsage

Sep 25, 2024 on Shopify

The Supermoon app is an incredible value add. Their technology and their team are best in class. It is also exciting to be involved in the evolution of an up and coming technology backed by some of the smartest minds in the room. Definitely recommend this app!

Bleubird

Sep 25, 2024 on Shopify

I've been using supermoon with my team for 2 months now. It's is great, intuitive, quick, easy to operate, easy to link to accounts and very quick to learn about the business and customer needs. It certainly saves a lot of time and enhances our customer service experience.

Barbershop.no

Aug 18, 2024 on Shopify

Great support and a clean system with everything you need. More features coming all the time. The AI reply suggestions should just get better and better the more we use Supermoon. We really like the integration with Gmail which is way better than other systems we have tested.

WAVS CUSTOM INC.

Aug 11, 2024 on Shopify

Supermoon has saved us a lot of time with customer service. By centralizing all communications and utilizing the AI suggested responses we are saving hours each week and keeping our customers well served.

Methodical Coffee

Aug 11, 2024 on Shopify

I've been really impressed with Supermoon. The Smart Contact form is a clever way to quickly provide answers to our customers questions without making it difficult for them to still message us. We've been surprised by how many customer inquiries we've been able to resolve through these. Our customer feedback is also really positive. Supermoon has also been quick to answer our questions and help us out when we need it. It's been very refreshing to get that kind of service.

Tristar Plants

Aug 07, 2024 on Shopify

I recently had the pleasure of testing the Supermoon app, and I am thoroughly impressed with its capabilities. Supermoon uses an AI chat feature on our homepage that provides immediate assistance to our customers, enhancing their overall experience. The AI is intuitive and responsive, making interactions smooth and efficient. One of the standout features of Supermoon is its ability to link all of our emails and social media messages in one centralized platform. This integration has significantly improved our team's ability to manage communications, ensuring that no customer query goes unnoticed. The interface is user-friendly, making it easy for us to navigate and respond quickly to our clients. Overall, the Supermoon app is an invaluable tool for any business looking to streamline their customer service and communication processes. I highly recommend it to anyone seeking to improve their engagement and efficiency.

Maritime Supply Co

Dec 12, 2023 on Shopify

Not only does Supermoon have one of the most responsive and helpful customer service teams I've ever had the pleasure of working with, but the product itself is incredibly useful. Since installing Supermoon, the amount of time I spend on customer service correspondence for our company has been cut in half! The program is simple, straightforward, and easy to learn. The integration with our Shopify store has proven especially helpful in displaying customer/order info all in one place with their messages and concerns. I like the streamlined format of the message board, without all the bells and whistles that some other AI customer service programs include. The Supermoon team is very invested in constantly improving their program and welcomes feedback. Supermoon has my sincere stamp of approval!

AKILA

Dec 11, 2023 on Shopify

FINALLY, a customer service management tool that actually works for our business. We've tried them all: Gorgias, Front, Richpanel, Tidio, Crisp, Heyday. For us they were clunky to use, lacked sufficient support and included many features that we didn't need, while at the same time missing critical features that we thought were obvious. Supermoon gets straight to the point. The app's clean aesthetic matches what you would expect a Shopify tool to look like. The setup was super simple (we use Gmail) and, unlike some of the other apps, the two mirror each other perfectly. The support threads are very conversational, and we love the internal team chat feature. The AI-generated responses were a pleasant surprise. We didn't expect to use them as much as we do, but its a great way to save some time and get a response started. We're looking forward to building out this customization to save us even more time. Finally, the support is top-notch. Their team welcomes our feedback and recommendations and actively works on ways to implement them, and this has really improved the overall UX. The app is still in its early days and will naturally have some kinks as these new improvements are deployed, but they are quick to address them. Supermoon is the tool you've been waiting for, and we highly recommend it for your Shopify store.

View all reviews

Supermoon: AI Customer Support

About Supermoon: AI Customer Support

Built by Shopify

Related Categories

ZB: Exit Intent Pop up Window

Introduction Video

Description

Respond to customer inquiries faster with an AI-powered inbox for growing teams

Pros

Cons

Top Helpful Reviews

Figgy

Oxy-shop

Skinsage

Bleubird

Barbershop.no

WAVS CUSTOM INC.

Methodical Coffee

Tristar Plants

Maritime Supply Co

AKILA

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