SHIPAID ‑ Shipping Guarantee

Develop by Shopify

Free plan available

Upsell Shipping Insurance Alternative & Convert Extra Revenue

Shipping guarantee

Custom guarantee fee

Profit retention

Quick issue resolution

Enhanced customer support

Seamless claims integration

Branded resolution portal

Custom shipping notifications

Streamlined communication

About SHIPAID ‑ Shipping Guarantee

Launched Aug 04, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Boost revenue and trust with branded order guarantee, free returns, and instant resolutions.

Take control of delivery issues, returns, and exchanges through a fully branded platform built to reinforce customer confidence. Manage lost, damaged, or missing orders from your dashboard while maintaining ownership of post-purchase policies. Branded tracking, self-service issue intake, and a customer-facing returns portal reduce friction and strengthen customer relationships. Each guaranteed order plants one tree and unlocks a $5 charitable donation chosen by your customer.

Brand-owned order Guarantee
Centralized delivery issue management
Free returns and automated exchanges
Branded tracking and claim experiences
Purpose-driven customer engagement options

Pros

Upsell opportunity: Allows merchants to charge a guarantee fee and retain the profits, offering an additional revenue stream
Customer assurance: Provides customers with confidence and peace of mind against lost, stolen, damaged, or late packages without the need for traditional insurance companies
Streamlined integration: Seamlessly integrates into the existing setup with support for all cart types and custom installation included within 24 hours
Enhanced post-purchase experience: Improves customer satisfaction with quick solutions to delivery issues and exceptional customer support
Branded Customer Resolution & Tracking Portal: Offers a professional, branded experience for filing issues and tracking shipments
Custom Shipping Notifications: Reduces order anxiety by providing tailored shipping notifications and tracking updates
Ease of use: Simplifies the process of managing delivery issues with options to reship, refund, or deny claims with just a click

Cons

Dependency on the app for resolution: Merchants must rely on the app to manage and resolve shipping claims, which could be a bottleneck if the app faces any technical issues
Potential for customer pushback: Some customers may view the additional guarantee fee as an unnecessary cost
Learning curve: Merchants might need time to fully understand and utilize all the features effectively, despite the custom installation support
Management overhead: Merchants have to decide on and manage claim resolutions, which can add to their operational workload

Top Helpful Reviews

HYER GOODS

Nov 21, 2024 on Shopify

A super simple concept that has provided a great service to our customers and the brand, with incredible customer service and individualized support. Truly couldn't ask for more.

Nori Press

Oct 15, 2024 on Shopify

ShipAid has been a fantastic addition, providing great support in offsetting the cost of replacements for Lost in Transit (LIT) orders. Stefan and his team have been exceptionally responsive, providing near-instant answers to any questions we’ve raised. The integration with Shopify is seamless, and we couldn’t be happier with the overall experience. Any small adjustments I’ve needed to streamline the process for issuing replacements, ShipAid has readily accommodated. Highly recommend their service—I wish all companies operated as smoothly and efficiently as ShipAid! The only thing that will make ShipAid even better is once we have the integration for Gorgias, which I’ve been told is coming soon.

Thrash Happy

Aug 04, 2024 on Shopify

Customer service is super fast and helpful. I've never had any issues! My customers appreciate this app!

Komuello

Aug 04, 2024 on Shopify

The app works for our site. While there have been a few minor issues, their customer service has been outstanding—always quick to respond and resolve problems. Overall, it's a solid app.

VVS Jewelry

Feb 27, 2024 on Shopify

Installed the app just to leave my experience. I've asked the app owner twice to remove from mailing list because I already have a custom insurance upsell coded in where I keep all revenue. Anyone looking to do this I suggest coding in your own solution. There's no reason to give spammy app owners a percentage of your hard earned sales.

SRQ Fabrications

Dec 08, 2023 on Shopify

ShipAid has been a great addition to our website. Works as it should and the customer service team is super responsive.

What is SNDR? - Premium Footwear, Made on Earth

Dec 07, 2023 on Shopify

Fantastic addition to our store. Boosts conversion by giving both us and our customers the confidence in purchases. The team is also responsive and helpful through every step of the install and operation. Thank you ShipAid!

Galactic Snacks

Dec 04, 2023 on Shopify

ShipAid has proven to be a win-win for our customers and our business. We're able to offer a hassle-free delivery guarantee to all of our customers and it is funded by the revenue generated by ShipAid. Stefan has been extremely helpful in getting everything set up on our site and he continues to check in to make sure everything is working as we'd like. We had a few custom requests up front and the ShipAid team was more than accommodating. I'd highly recommend ShipAid to any business looking to provide the best possible shipping experience to their customers.

Just Art Pottery

Dec 02, 2023 on Shopify

This is a wonderful app. Stefan and his team provide an almost immediate response to questions. It integrates perfectly with Shopify and we couldn't be happier.

Sena Sea

Jun 28, 2023 on Shopify

I would definitely recommend ShipAid insurance. It's really easy to set up and use. The model makes a lot of sense for us and allows us to delight our customers by replacing defrosted packages quickly and easily...without costing us. That's a win-win! Plus the customer service is amazing!

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