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Customer reviews: Supermoon: AI Customer Support

Develop by Supermoon

Reviews (12)

Overall rating
5

What Merchants Think

"Supermoon: AI Customer Support" has received overwhelmingly positive feedback from merchants using it for their businesses. Most highlight its efficiency in handling customer interactions by centralizing communication channels, automating responses, and seamlessly integrating with platforms like Shopify. Merchants are particularly impressed with its user-friendly interface and the excellent support provided by the Supermoon team.

Key Strengths

  • Centralization of communication channels (email, live chat, social media) into one platform
  • AI-driven Smart Replies that personalize responses while maintaining the brand's voice
  • Seamless integration with Shopify, displaying customer and order information effortlessly
  • Time-saving efficiency, reducing customer service workload significantly
  • Responsive and proactive customer support team, open to feedback
  • User-friendly interface, easy setup, and intuitive design

Common Concerns

  • Potential growing pains as new features and improvements are deployed
  • Limited initial functionality in some areas, with anticipation of future enhancements

Final Thoughts

Overall, "Supermoon: AI Customer Support" is well-received by merchants who appreciate its efficiency, integration capabilities, and supportive customer service. While some merchants note that the app may still be developing, its comprehensive features and ease of use make it a valuable tool for businesses looking to enhance their customer support operations.

Figgy

Apr 30, 2025  on Shopify

Customer service is great, tool is amazing. At first I wasn't sure but then the team told me that I had to spend more time training the AI. After training Supermoon has been very helpful. Responses are great and the longer I use it the better it gets.

Oxy-shop

Feb 26, 2025  on Shopify

Supermoon is an exceptional AI-powered customer support app that has significantly enhanced our Shopify store's efficiency and customer satisfaction. By centralizing all our communication channels—email, live chat, and social media—into a single, user-friendly platform, we've streamlined our interactions and reduced response times. The AI-driven Smart Replies are a standout feature, providing instant, personalized responses that maintain our brand's voice. This automation has cut our customer service workload in half, allowing our team to focus on more strategic tasks. Additionally, the AI Message Summaries and sentiment detection tools enable us to prioritize inquiries effectively, ensuring urgent matters receive immediate attention. Integration with Shopify is seamless; having customer and order details readily accessible within Supermoon has improved our support accuracy and efficiency. We haven't tested the Smart Contact Form but looking forward to that. Supermoon's customer service is top-notch. Thank you Emily for the patience and help :) Their team is responsive, open to feedback, and continually enhances the app's features. I highly recommend to anyone seeking to improve their engagement and efficiency.

Skinsage

Sep 25, 2024  on Shopify

The Supermoon app is an incredible value add. Their technology and their team are best in class. It is also exciting to be involved in the evolution of an up and coming technology backed by some of the smartest minds in the room. Definitely recommend this app!

Bleubird

Sep 25, 2024  on Shopify

I've been using supermoon with my team for 2 months now. It's is great, intuitive, quick, easy to operate, easy to link to accounts and very quick to learn about the business and customer needs. It certainly saves a lot of time and enhances our customer service experience.

Barbershop.no

Aug 18, 2024  on Shopify

Great support and a clean system with everything you need. More features coming all the time. The AI reply suggestions should just get better and better the more we use Supermoon. We really like the integration with Gmail which is way better than other systems we have tested.

WAVS CUSTOM INC.

Aug 11, 2024  on Shopify

Supermoon has saved us a lot of time with customer service. By centralizing all communications and utilizing the AI suggested responses we are saving hours each week and keeping our customers well served.

Methodical Coffee

Aug 11, 2024  on Shopify

I've been really impressed with Supermoon. The Smart Contact form is a clever way to quickly provide answers to our customers questions without making it difficult for them to still message us. We've been surprised by how many customer inquiries we've been able to resolve through these. Our customer feedback is also really positive. Supermoon has also been quick to answer our questions and help us out when we need it. It's been very refreshing to get that kind of service.

Tristar Plants

Aug 07, 2024  on Shopify

I recently had the pleasure of testing the Supermoon app, and I am thoroughly impressed with its capabilities. Supermoon uses an AI chat feature on our homepage that provides immediate assistance to our customers, enhancing their overall experience. The AI is intuitive and responsive, making interactions smooth and efficient. One of the standout features of Supermoon is its ability to link all of our emails and social media messages in one centralized platform. This integration has significantly improved our team's ability to manage communications, ensuring that no customer query goes unnoticed. The interface is user-friendly, making it easy for us to navigate and respond quickly to our clients. Overall, the Supermoon app is an invaluable tool for any business looking to streamline their customer service and communication processes. I highly recommend it to anyone seeking to improve their engagement and efficiency.

Maritime Supply Co

Dec 12, 2023  on Shopify

Not only does Supermoon have one of the most responsive and helpful customer service teams I've ever had the pleasure of working with, but the product itself is incredibly useful. Since installing Supermoon, the amount of time I spend on customer service correspondence for our company has been cut in half! The program is simple, straightforward, and easy to learn. The integration with our Shopify store has proven especially helpful in displaying customer/order info all in one place with their messages and concerns. I like the streamlined format of the message board, without all the bells and whistles that some other AI customer service programs include. The Supermoon team is very invested in constantly improving their program and welcomes feedback. Supermoon has my sincere stamp of approval!

AKILA

Dec 11, 2023  on Shopify

FINALLY, a customer service management tool that actually works for our business. We've tried them all: Gorgias, Front, Richpanel, Tidio, Crisp, Heyday. For us they were clunky to use, lacked sufficient support and included many features that we didn't need, while at the same time missing critical features that we thought were obvious. Supermoon gets straight to the point. The app's clean aesthetic matches what you would expect a Shopify tool to look like. The setup was super simple (we use Gmail) and, unlike some of the other apps, the two mirror each other perfectly. The support threads are very conversational, and we love the internal team chat feature. The AI-generated responses were a pleasant surprise. We didn't expect to use them as much as we do, but its a great way to save some time and get a response started. We're looking forward to building out this customization to save us even more time. Finally, the support is top-notch. Their team welcomes our feedback and recommendations and actively works on ways to implement them, and this has really improved the overall UX. The app is still in its early days and will naturally have some kinks as these new improvements are deployed, but they are quick to address them. Supermoon is the tool you've been waiting for, and we highly recommend it for your Shopify store.

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