Retain AI: Winback emails

Develop by Shopify

Free plan available 14 Days Free Trial

Supercharge your social media sales and customer support

Integrates helpdesk tools

Answer questions cross-channel

24/7 on-demand support

Scale customer engagement

Boost conversions effortlessly

About Retain AI: Winback emails

Launched Jun 16, 2020

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

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Description

Send winback emails generated by AI to drive revenue. Increase customer retention with no work.

Retain AI is a fully automated way for consumer brands on Shopify to turn one-time shoppers into repeat customers. It creates and sends 1:1 emails to your customers, bringing them back to shop again. Each email is tailored to that customer’s purchase history, and the email is complete with a custom image. Brands see conversion rates on these 1:1 emails that far surpass typical email marketing campaigns.

Install the Retain AI Shopify app and it will analyze your brand and sales.
Retain AI delivers auto segmentation to identify high-potential lapsed customers
Then it generates a personalized email for each customer
Retain AI sends them a personalized email
You reduce customer churn, drive conversions, and generate revenue

Pros

Uses AI and US-based customer support experts to resolve tickets
Supports multiple channels including social media, email, chat, and SMS
Trains passionate followers of your brand to solve tickets
Manages all scheduling and quality control
Provides 24/7 support including weekends and holidays
On-demand experts ready to help before key sales events
Allows connection to existing helpdesk, ecommerce tools, and social channels
Scales 1:1 customer engagement without needing to hire and train new team members
Increases conversions and achieves high CSAT with zero additional effort
Exceptional service and significant positive impact on customer experience

Cons

Not explicitly mentioned but potential reliance on AI could cause occasional inaccuracies
US-based support might come at a higher cost compared to offshore options

Top Helpful Reviews

Beverlin Hills

Sep 09, 2025 on Shopify

As a new company, launching Beverlin Hills came with plenty of moving parts, and one of the most important was ensuring our customers had a great experience from day one. Partnering with Chatdesk/Remarkable AI has been a huge help in making that possible. Their team proactively manages our support tickets and ensures every interaction is handled quickly, thoughtfully, and with the kind of care we want our brand to represent. Communication has been seamless, with regular check-ins that give us confidence our customers are always well taken care of. Even before we went live, they supported us through the setup of our integrations and helped us build the right systems for scale. That guidance set us up for success and gave us the foundation to maintain consistently positive customer interactions, which is a very big deal for a young brand like ours. We’re grateful for how Chatdesk/Remarkable AI has been such a valuable partner in our journey, helping us deliver the customer experience we envisioned from the start. If you’re looking for a dependable customer support partner for your brand, look no further.

Nomadica

Apr 25, 2024 on Shopify

Our experience with Chatdesk has been fantastic. The service has been exceptional, and the results are absolutely exceptional. I really recommend Chatdesk to anyone looking to enhance their customer experience and expand the opportunity for revenue in a real, easy to use way. Adding them to our suite of apps has been instrumental in our recent success.

Under 5'10

Dec 29, 2022 on Shopify

ChatDesk is the perfect solution for any company looking to scale or manage its customer support service while preserving the gold standard of customer satisfaction. Under 5'10 is a fast growing E-Commerce Brand. As such, we needed a larger customer support staff to meet the demand of nonstop tickets flowing into our Gorgias helpdesk via email, chat, SMS, and social media channels. The particularities of our brand are VERY unique making it time intensive and thereby costly to train new CS agent in-house the old fashion way. Our online shoppers are beyond excited when they discover our brand but feel lost in how to find their proper fit. Their needs could be sensitive and as such, guiding customers to find clothes that fit them potentially for the very first time in their lives is no 'short' task. The returning customer loyalty is very strong as well. This made us even more hesitant to hire 3rd party help but 24/7 coverage was needed and we were falling way behind. Keep in mind that we also use several systems and apps integrated with Shopify including but not limited to our 3PL warehouse management system. With all this taken into account, we were vigilant to not sacrifice the quality of our customer satisfaction and system operations by loosely scaling our staff in search of relief out there only to likely get unsatisfactory results or even worse. We are grateful here at Under 5'10 that Chatdesk found us and reached out for a meeting to discuss taking the wheel to fully managing our customer service department. Set up was simple and they blew us away with their machine learning software, 24/7 coverage, affordable pricing costs, and their creative training process for auditing the experts to always ensure delivery of precisely on-brand, perfectly personalized responses. A huge shout out to Alexander, Caitlin, and Aneto for always professionally staying on top of our account and leading our CX experts with a smile! It's been a true pleasure working together. Thank you ChatDesk for being an essential part of our brand.

Outlaw: Bring the scents of adventure to every moment

Mar 07, 2022 on Shopify

I don't know what we would do without Chatdesk! Alexander is a hands-down superstar and our ride-or-die wingman. We're VERY brand-conscious and customer satisfaction is our highest priority, so deciding to get external help wasn't an easy decision, but Chatdesk has made it possible to scale. Our internal Customer Satisfaction Manager works with Chatdesk on everything from current responses to new responses. They work seamlessly with our internal team to cover off-hours tickets and social comments/messages. Customers expect responses in a few hours, and there's no way our internal team could provide that level of support. And so you know this is a real review... It isn't always perfect. Sometimes there are different ways that we wish they'd answer. But we send Alex, our account manager, a quick slack message with a screenshot, and he makes a quick correction with our team and it's fixed moving forward. No system will be perfect, but as long as it's imperfect in new and unexpected ways, we're making progress! And Alex has been an essential part of our customer satisfaction team. We're so glad to work with Chatdesk and I recommend them to all small shop owners. (thanks, y'all - and please pass my appreciation on to all your developers and reps, too.)

FitFighter

Mar 03, 2022 on Shopify

We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much "set it and forget it" when it comes to all of my inbound from social / email / etc. They go above and beyond when answering requests like "my abandoned cart rate is a bit high - do you know why?" and only contact me when it is extremely urgent (they resolve things very quickly, too). They can provide a wealth of data on what your customers are saying about your store - you should definitely use that feature as it will give strong indications on what your business should focus on next. Great people and great product - couldn't ask for a better service. Thanks ChatDesk!

GERMAN KABIRSKI

Aug 04, 2021 on Shopify

Great multi-platformed customer support. Wonderful communication (catch-ups every week) and prompt addressing of any issues. Very satisfied with the help Chatdesk provides.

ZitSticka

Jul 28, 2021 on Shopify

The Chatdesk team is an absolute dream to work with! They were quick to learn our processes and protocols and made an impact with our support tickets on day one. Chatdesk is a lifeline for high volume times like holidays and sale periods. Highly recommend!

Thinx | Thinx (BTWN) | Speax

Apr 15, 2021 on Shopify

Our CX team at Thinx has significantly benefited from onboarding Chatdesk last year. At first, we used the Shift tool to automate some of our common phone requests like returns and forward calls to chat. We then most recently onboarded Chatdesk Teams and Trends for social support. With Chatdesk answering DMs, mentions, and posts, we have finally offered our customers 24-7 support and help on our social channels and allowed us to maintain our brand voice. With trends, we have also been able to quantify the types of conversations across our social media channels. The Chatdesk team is also genuinely great! Our business partner is on top of all our requests and handles our concerns and questions with extreme care and attention. The team, in general, is incredibly efficient and responsive to any issues or questions we flag. I really could not imagine a better team to support us!

Mented Cosmetics

Aug 25, 2020 on Shopify

Chatdesk has been a great partner for us. They’ve proven to help increase our organic social revenue MoM by driving conversions with best in class customer service.

Beach Bunny Swimwear

Aug 04, 2020 on Shopify

Chatdesk helps us efficiently manage our email and social volume. The customer service provided is exceptional. It's been a great solution for our small team. Highly recommend!

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