Botwala

Develop by Botwala

$29-$129

/ Month

Free plan available

"Streamline Shopify support with AI-powered, shared inbox and human handoff."

Shared inbox

Product guidance

Human handoff

Ai-assisted replies

Cart support

About Botwala

Launched Jul 06, 2026

Built by Botwala

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Description

Manage customer conversations in one inbox. Reply faster with AI and team handoff.

Botwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.

Shared inbox for customer conversations
AI-assisted replies for common support questions
Human handoff for conversations that need your team
AI agent can help customers add products to cart

Pros

Provides a shared inbox for customer conversations, streamlining support efforts.
Combines AI-assisted replies with human handoff, offering flexibility in customer service.
Speeds up responses to common questions, enhancing customer experience.
Assists customers during the buying process, potentially increasing sales conversions.
Organizes support interactions in one place, improving team coordination.
Highly-rated user feedback emphasizes excellent functionality and support.
Simple and quick configuration process.