Botwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.

• Shared inbox for customer conversations
• AI-assisted replies for common support questions
• Human handoff for conversations that need your team
• AI agent can help customers add products to cart