ChatIn: AI Chatbot Support

Develop by Shopify

$49-$299

/ Month

Free plan available

"AI chat support: 24/7 customer assistance, customizable, seamless team handoff."

Customizable chat widget

24/7 customer support

Instant question resolution

Seamless human handoff

Support metrics tracking

About ChatIn: AI Chatbot Support

Launched Apr 10, 2025

Built by Shopify

Address

Kemp House, City Road, London, BFP, EC1V 2NX, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

AI sales support chatbot answers questions 24/7 to boost sales. Automate support & deflect tickets.

ChatIn provides 24/7 AI sales and support agent chatbot for storefronts, answering product, shipping, and order questions in real time. It uses your catalog, FAQs, policies, and uploaded PDFs to generate contextual responses, deflect repetitive tickets, and escalate to human agents when needed. Omnichannel support lets you handle messages from Facebook, Instagram, and WhatsApp Business in one place. The widget is customizable to your brand, and analytics track CSAT and bot performance.

24/7 chatbot answers to product, shipping, and order questions on your store
Handle messages from Facebook, Instagram, and WhatsApp Business.
Escalate complex chats to human agents when needed.
Use your FAQs, policies, and PDFs for accurate responses.
Track CSAT, bot performance, trends, and conversion.

Pros

24/7 customer assistance ensures constant availability.
AI chatbot can instantly answer questions on products, shipping, and returns.
Learns from products, PDFs, and manuals for accurate responses.
Ability to escalate complex inquiries to human agents for seamless team handoff.
Customizable widget to align with store branding, enhancing brand identity.
Tracks key metrics like Customer Satisfaction (CSAT) and bot performance.
Potential to boost sales and customer satisfaction by efficiently resolving inquiries.

Cons

Dependency on accurate initial data to train AI for effective performance.
Possible initial setup time to customize and train the chatbot effectively.
May require monitoring to ensure smooth transition from AI to human agents.
Limited to ecommerce contexts where inquiries can be managed by predefined data.