ChatWILL:AI Chatbot &Live Chat

Develop by Shopify

Built for Shopify

Free plan available

Streamline order tracking and communication for enhanced Shopify customer support.

Real-time updates

Customizable widget

Order tracking integration

Custom tracking links

Email contact form

Self-service support

About ChatWILL:AI Chatbot &Live Chat

Launched Apr 10, 2025

Built by Shopify

Address

20-22 Wenlock Road, London, England,, London, ENG, N1 7GU, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Smart AI chatbot with instant order tracking. Boost sales with automated customer support.

ChatWILL is a smart Shopify live chat app that never sleeps. Boost customer satisfaction with instant responses and real-time Shopify inbox management. Handle FAQs about products, shipping, and store policies automatically with AI-powered Shopify live chat box. Deep Shopify integration gives instant access to order tracking and inventory. Stop losing customers to slow replies—ChatWILL is your perfect Shopify support chat assistant that drives sales 24/7.

Auto Order Tracking - Real-time shipping updates & reduce repetitive inquiries
Smart AI Customer Chat provides instant answers for products & orders
Boost Sales with AI - Smart product suggestions help customers find what they ne
Works on All Devices - Mobile-ready chat widget that matches your brand perfect
Easy Brand Customization - Custom colors & welcome messages, 5-minute setup

Pros

Streamlines logistics tracking by integrating Parcel Panel.
Supports custom tracking links for flexible redirects.
Provides real-time shipping updates.
Enhances communication with a built-in Email Contact Form.
Improves user experience and Shopify customer support.
Customizable widget with self-service for better efficiency.
Minimizes 'Where's my order?' queries with real-time tracking.
Facilitates easy form submission with email notifications for quick issue resolution.

Cons

Requires integration with Shopify, which may not suit non-Shopify users.
Dependence on Parcel Panel for logistics tracking might not meet needs if Parcel Panel experiences issues.

Top Helpful Reviews

Borcelle Tech

Feb 01, 2026 on Shopify

I had just installed the app and was unsure how to get started. Nona was extremely helpful—she guided me step by step through the setup process and patiently explained the purpose of each section. Thank you, Nona, for your excellent support and professionalism.

Carryon X

Jan 06, 2026 on Shopify

For the moment a good messenger app. AI functionality will come next month. I hope that the promises will be kept. Then it will definitely be a 5-star app. at least free of charge and a fast and helpful support-team.