OCS WhatsApp Chat ‑Multi Agent

Name: OCS WhatsApp Chat ‑Multi Agent Introduction Video
Uploaded: 2025-06-21T09:24:08Z
Duration: 1 min 33 s
Description: Effortless WhatsApp chat integration for enhanced Shopify customer support.

Develop by Shopify

$10

/ Month

Free plan available

Effortless WhatsApp chat integration for enhanced Shopify customer support.

Multi-agent support

Custom icons

Animation effects

Visibility controls

Size options

Customizable positioning

Sticky icon

Predefined messages

About OCS WhatsApp Chat ‑Multi Agent

Launched Jun 18, 2025

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Add a WhatsApp chat button to let customers message you instantly and get support.

OCS WhatsApp Chat - Multi Agent adds a customizable WhatsApp chat button to your Shopify store. Customers can message you directly through WhatsApp. Features include multi-agent support for different departments, customizable positioning (top/bottom, left/right), size options, animation effects, and desktop/mobile visibility controls, sticky WhatsApp Icon based on custom settings, Supports custom icons, predefined welcome messages. Perfect for live customer support and sales inquiries.

Multi Agent - Connect multiple WhatsApp numbers for different departments
Custom chat Icon, Position, size, CSS, and animate your WhatsApp button anywhere
Works perfectly on all devices with separate controls for Desktop & Mobile
Predefined WhatsApp message for chat & Predefined WhatsApp chat icons
Supports applying custom CSS to style the chat button to match the store

Pros

Effortless integration with Shopify for enhanced customer support
Supports multi-agent setup allowing different department connections
Customizable chat button positioning, size, and CSS for seamless store integration
Visible and functional across different devices with separate desktop and mobile controls
Predefined welcome messages streamline customer interaction
Custom icons and animation effects to enhance visual appeal

Cons

Potential for complex setup if multiple departments and customizations are needed
Limited customization might be available depending on store theme or CSS knowledge
The effectiveness of predefined messages can vary based on the customer inquiry type