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AE: Order Editing & Upsell logo

AE: Order Editing & Upsell

Develop by Account Editor

$25-$200

/ Month
Free plan available 7 Days Free Trial

Instant order editing for Shopify: update details, reduce support needs.

Shopify integration
Mobile-friendly interface
Reduce support tickets
Instant order editing
Self-serve tool
Update shipping addresses
Modify quantities
Correct order errors

About AE: Order Editing & Upsell

Launched Jan 01, 2025

Categories

Built by Account Editor

Address

131 Continental Dr, Suite 305, Newark, DE, 19713, US

Website Privacy policy Tutorial FAQ Document
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Description

Let customers edit orders. Delight them & increase profits by reducing cancellations & support costs

When customers realize they’ve made a mistake after placing an order, there’s nothing they can do about it. But you bear the cost of these mistakes with order cancellations, returns that eat into profits, support tickets that overload customer support, and finally, unhappy customers. Account Editor gives customers the flexibility to edit their orders after purchase. It blends seamlessly into your store and allows you to automate customer support notifications and unlock upselling opportunities.

When customers realize they’ve made a mistake after placing an order, there’s nothing they can do about it. But you bear the cost of these mistakes with order cancellations, returns that eat into profits, support tickets that overload customer support, and finally, unhappy customers. Account Editor gives customers the flexibility to edit their orders after purchase. It blends seamlessly into your store and allows you to automate customer support notifications and unlock upselling opportunities. more
  • Let customers instantly edit address, items, variants, & quantity after purchase
  • Built-in smart address validation to help customers enter the correct address
  • Automated, customizable notification emails for customers and staff
  • Upselling features to increase average order value
  • Connect with 3PL and Shopify Flow integration

Pros

  • Empowers customers to update orders instantly, leading to better customer satisfaction.
  • Reduces the need for customer support by providing a self-serve editing solution.
  • Minimizes delivery issues through quick and easy order detail corrections.
  • Integrates easily with Shopify, ensuring smooth post-purchase management.
  • Enhances overall customer experience with a mobile-friendly interface.
  • Positive customer reviews highlight its usefulness in correcting delivery details without canceling orders.

Cons

  • No specific cons noted in the available information, but potential cons might include compatibility issues with certain Shopify themes or third-party apps.
  • Limited information on security measures for editing access, which could be a concern for some stores.

Top Helpful Reviews

221B Tactical

Jul 15, 2025  on Shopify

The Account Editor app is a must have. It gives customers the ability to manage their orders and allows for post-purchase upsells and changes like no other app we've found to date. If you are looking to improve your customer experience and engagement and also increase your AOV, this app is the way to go.

Southern Comfort Bedding

Jul 10, 2025  on Shopify

Gotta say I have used these folks in the past and they actually built our site for us. Any modification, tweak or anything we needed they have come through with shining colors. One thing for sure is they will make sure everyone is on the same page and everything is tested prior to pushing live!

PolyBelt.com

Jun 11, 2025  on Shopify

Account Editor has been a game-changer for my store. It empowers customers to edit their own orders, which not only improves their experience but also significantly reduces the number of support tickets we receive. The ability to save customer tickets has also helped us streamline our internal processes and provide faster, more efficient service. One of the standout features for us has been the upsell functionality — it's a great bonus that allows us to increase average order value without any extra effort. Everything works smoothly, and the app integrates seamlessly with our workflow. Highly recommend Account Editor to any merchant looking to boost efficiency and drive extra revenue!

Ambrosia

May 27, 2025  on Shopify

I explained what we needed to be updated on our Shopify website. They responded quickly and clearly on the terms, what will be done, and pricing. They completed the tasks within the time they specified and communicated effectively throughout the entire project. I will keep their information for future updates if needed.

Salty Mermaid, Inc.

May 15, 2025  on Shopify

This app is a great choice for people looking for an order editing solution at an accessible price. We started with the free plan for a while and then jumped to the paid one but frankly, the additional features and priority support have been worth every penny.

Posy Paper Co.

Mar 11, 2025  on Shopify

Initially, we used to receive a lot of order cancellation requests, which was time-consuming for our team to handle. However, with the new feature allowing customers to manage cancellations on their own, the number of support tickets has significantly reduced, saving us time and improving efficiency.

TheFuseShop

Mar 06, 2025  on Shopify

The layout of Account Editor is clean and intuitive, making it easy to find what I need without any hassle. It’s definitely improved my workflow and saved me a lot of time

H3MARA

Feb 27, 2025  on Shopify

Sam was absolutely incredible. He took such time and care to chat with me and go through my entire site to make sure it was exactly what I wanted and also delivered the results as well. I definitely recommend him and his team. This was a great experience !

Bluebird Botanicals

Feb 25, 2025  on Shopify

Our customers love the convenience of making changes to their orders, whether it's updating their address, adding new products, or any other changes. This flexibility has not only enhanced the customer experience but also significantly reduced the number of support tickets we receive.

Waterway Candle Co

Feb 25, 2025  on Shopify

I highly recommend this app! It has been incredibly helpful in stream lining our processes, in allowing our service team to save time by automating orders, edits, and cancellations. This has freed up time to focus on other important tasks, ultimately improving our overall efficiency and customer experience.

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