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AE: Order Editing & Upsell logo

AE: Order Editing & Upsell

Develop by Account Editor
Free plan available 30 Days Free Trial

Instant order editing for Shopify: update details, reduce support needs.

Shopify integration
Mobile-friendly interface
Reduce support tickets
Instant order editing
Self-serve tool
Update shipping addresses
Modify quantities
Correct order errors

About AE: Order Editing & Upsell

Launched Jan 01, 2025

Categories

Built by Account Editor

Address

131 Continental Dr, Suite 305, Newark, DE, 19713, US

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Description

Account Editor empowers customers to edit orders post-purchase, reducing support tickets.

Account Editor App is an all-in-one self-serve tool that empowers customers to instantly edit their orders after purchase-no support tickets required. From updating shipping addresses and item quantities to fixing order mistakes, Account Editor helps Shopify merchants streamline post-purchase management while enhancing the customer experience. With built-in address validation and automated customer notifications, it reduces delivery issues and keeps shoppers in the loop every step of the way.

Account Editor App is an all-in-one self-serve tool that empowers customers to instantly edit their orders after purchase-no support tickets required. From updating shipping addresses and item quantities to fixing order mistakes, Account Editor helps Shopify merchants streamline post-purchase management while enhancing the customer experience. With built-in address validation and automated customer notifications, it reduces delivery issues and keeps shoppers in the loop every step of the way. more
  • Let customers instantly edit orders — shipping address, quantity, or corrections
  • Suggest and validate addresses to avoid delivery issues.
  • Send real-time email notifications to your customers & staff when edits are made
  • Eliminate support overhead with a seamless self-serve flow.
  • Connect with Shopify Flow to trigger automations after order edits.

Pros

  • Empowers customers to update orders instantly, leading to better customer satisfaction.
  • Reduces the need for customer support by providing a self-serve editing solution.
  • Minimizes delivery issues through quick and easy order detail corrections.
  • Integrates easily with Shopify, ensuring smooth post-purchase management.
  • Enhances overall customer experience with a mobile-friendly interface.
  • Positive customer reviews highlight its usefulness in correcting delivery details without canceling orders.

Cons

  • No specific cons noted in the available information, but potential cons might include compatibility issues with certain Shopify themes or third-party apps.
  • Limited information on security measures for editing access, which could be a concern for some stores.

Top Helpful Reviews

PolyBelt.com

Jun 11, 2025  on Shopify

Account Editor has been a game-changer for my store. It empowers customers to edit their own orders, which not only improves their experience but also significantly reduces the number of support tickets we receive. The ability to save customer tickets has also helped us streamline our internal processes and provide faster, more efficient service. One of the standout features for us has been the upsell functionality — it's a great bonus that allows us to increase average order value without any extra effort. Everything works smoothly, and the app integrates seamlessly with our workflow. Highly recommend Account Editor to any merchant looking to boost efficiency and drive extra revenue!

Salty Mermaid, Inc.

May 15, 2025  on Shopify

This app is a great choice for people looking for an order editing solution at an accessible price. We started with the free plan for a while and then jumped to the paid one but frankly, the additional features and priority support have been worth every penny.

Posy Paper Co.

Mar 11, 2025  on Shopify

Initially, we used to receive a lot of order cancellation requests, which was time-consuming for our team to handle. However, with the new feature allowing customers to manage cancellations on their own, the number of support tickets has significantly reduced, saving us time and improving efficiency.

TheFuseShop

Mar 06, 2025  on Shopify

The layout of Account Editor is clean and intuitive, making it easy to find what I need without any hassle. It’s definitely improved my workflow and saved me a lot of time

H3MARA

Feb 27, 2025  on Shopify

Sam was absolutely incredible. He took such time and care to chat with me and go through my entire site to make sure it was exactly what I wanted and also delivered the results as well. I definitely recommend him and his team. This was a great experience !

Bluebird Botanicals

Feb 25, 2025  on Shopify

Our customers love the convenience of making changes to their orders, whether it's updating their address, adding new products, or any other changes. This flexibility has not only enhanced the customer experience but also significantly reduced the number of support tickets we receive.

Waterway Candle Co

Feb 25, 2025  on Shopify

I highly recommend this app! It has been incredibly helpful in stream lining our processes, in allowing our service team to save time by automating orders, edits, and cancellations. This has freed up time to focus on other important tasks, ultimately improving our overall efficiency and customer experience.

bisoninc

Feb 12, 2025  on Shopify

This app simplifies so many tasks for my store. Whether it's managing cancellations, editing orders, or handling customer queries, everything works flawlessly. I highly recommend it to any merchant looking to save time and reduce stress!

Mahone's Wallpaper Shop

Feb 07, 2025  on Shopify

The Account Editor App has made managing orders much easier. My customers can quickly update their orders, change quantities, fix addresses, or make other changes without contacting us. Setting up the app was simple, and Alan from the support team was really helpful throughout the process. If you want to make things easier for your customers and improve how you handle orders, this app is a great choice. Highly recommend it!

Hobby-Sports.com

Jan 17, 2025  on Shopify

Thank you to everyone who is working on the new shopping app. Your time and attention to detail are well received. Looking forward to continuing our business.

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