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Customer reviews: AE ‑ Account Editor

Develop by Account Editor

Reviews (27)

Overall rating
5

What Merchants Think

The "AE ‑ Account Editor" app is well-received by merchants who appreciate its ability to simplify and enhance the management of customer accounts and orders. Many users report that the app significantly improves customer service while reducing the workload on support teams, making it a valuable tool in their toolkit.

Key Strengths

  • Improves customer experience by allowing easy edits to orders and account details.
  • Reduces the number of support tickets, as customers can make changes independently.
  • Streamlines order processing, saving time for merchants and their teams.
  • Simple setup process and highly customizable to meet specific merchant needs.
  • Excellent customer support, particularly noted during setup.

Common Concerns

  • Few, if any, specific concerns were mentioned in the reviews, indicating high satisfaction with the app.

Final Thoughts

Overall, the "AE ‑ Account Editor" app appears to be a highly effective solution for merchants looking to enhance their e-commerce operations. With strong positive feedback centered around its ease of use and ability to greatly reduce customer service workload, this app is recommended for those seeking efficiency and improved customer satisfaction.

Posy Paper Co.

Mar 11, 2025  on Shopify

Initially, we used to receive a lot of order cancellation requests, which was time-consuming for our team to handle. However, with the new feature allowing customers to manage cancellations on their own, the number of support tickets has significantly reduced, saving us time and improving efficiency.

TheFuseShop

Mar 06, 2025  on Shopify

The layout of Account Editor is clean and intuitive, making it easy to find what I need without any hassle. It’s definitely improved my workflow and saved me a lot of time

H3MARA

Feb 27, 2025  on Shopify

Sam was absolutely incredible. He took such time and care to chat with me and go through my entire site to make sure it was exactly what I wanted and also delivered the results as well. I definitely recommend him and his team. This was a great experience !

Bluebird Botanicals

Feb 25, 2025  on Shopify

Our customers love the convenience of making changes to their orders, whether it's updating their address, adding new products, or any other changes. This flexibility has not only enhanced the customer experience but also significantly reduced the number of support tickets we receive.

Waterway Candle Co

Feb 25, 2025  on Shopify

I highly recommend this app! It has been incredibly helpful in stream lining our processes, in allowing our service team to save time by automating orders, edits, and cancellations. This has freed up time to focus on other important tasks, ultimately improving our overall efficiency and customer experience.

bisoninc

Feb 12, 2025  on Shopify

This app simplifies so many tasks for my store. Whether it's managing cancellations, editing orders, or handling customer queries, everything works flawlessly. I highly recommend it to any merchant looking to save time and reduce stress!

Mahone's Wallpaper Shop

Feb 07, 2025  on Shopify

The Account Editor App has made managing orders much easier. My customers can quickly update their orders, change quantities, fix addresses, or make other changes without contacting us. Setting up the app was simple, and Alan from the support team was really helpful throughout the process. If you want to make things easier for your customers and improve how you handle orders, this app is a great choice. Highly recommend it!

Hobby-Sports.com

Jan 17, 2025  on Shopify

Thank you to everyone who is working on the new shopping app. Your time and attention to detail are well received. Looking forward to continuing our business.

24K9

Jan 15, 2025  on Shopify

Excellent app that makes the customer's post purchase experience more seamless! This has reduced the number of customer service support tasks in resolving edited orders and details. Highly recommend!

BS Exchange | Sell Your Device Online In Minutes

Jan 13, 2025  on Shopify

Very good application, my customers love the ability to edit;/customise their order after placing/confirming. This has been especially useful where customers have input the incorrect delivery details but did not want to cancel or lose their delivery date.

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