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Yagi Order Cancellable

Develop by Yagi Software

$7

/ Month
14 Days Free Trial

Let customers cancel order or reorder easily

Order status integration
Cancel order easily
Reorder products quickly
Set cancellation limit
Tag for non-cancellable

About Yagi Order Cancellable

Launched Jan 13, 2021

Categories

Built by Yagi Software

Email :

[email protected]

Address

CommonGround, Level 24, Menara Worldwide, 198, Jalan Bukit Bintang, Kuala Lumpur, KUL, 55100, MY

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Description

The app allows customer to cancel order and reorder on their own, without contacting support

Order Cancellable app allows customer to easily cancel order, and reorder all the products of an order on their own without having to contact customer support and wait for hours for reply. They can perform order cancel on the order status page, account page or order confirmation email. This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.

Order Cancellable app allows customer to easily cancel order, and reorder all the products of an order on their own without having to contact customer support and wait for hours for reply. They can perform order cancel on the order status page, account page or order confirmation email. This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time. more
  • Let customer cancel order on their own, with one click
  • Let customer reorder their previous order items on their own, with one click
  • Set cancellation time limit, eg: customer can only cancel within 1 hour of order
  • App block available for Thank you / Order Status page (checkout extensibility)
  • Use "cannot-cancel" tag to specify products or orders that cannot be cancelled

Pros

  • Allows customers to cancel orders on their own with one click, enhancing customer satisfaction
  • Enables customers to reorder previous order items easily, improving convenience for repeat purchases
  • Reduces customer support workload by allowing customers to handle cancellations and reorders themselves
  • Potentially reduces chargebacks by allowing customers to cancel unfulfilled orders, mitigating disputes
  • Provides flexibility by allowing merchants to set a cancellation time limit, preventing last-minute cancellations
  • Includes functionalities to specify non-cancellable products or orders using the 'cannot-cancel' tag
  • Supports integration with the Thank You/Order Status page for easy access

Cons

  • May not be suitable for businesses with strict no-cancellation policies or customized products
  • Requires careful configuration to ensure that only eligible orders/products are cancellable

Top Helpful Reviews

EternaCards

Jun 06, 2025  on Shopify

This app is perfect, does exactly what it says it will. Very easy to setup with the instructions provided. Fantastic support. Thank you!

PLP Battery Supply

May 16, 2025  on Shopify

We like the functionality of Yagi Order Cancellable. It just works, and that is a beautiful thing. More than that, the support experience is outstanding. We had a few questions in the beginning and Axel was always quick to respond the information we needed. When we questioned the way the fulfillment blackout was working, Axel contacted us and asked for a detailed explanation of how we would like it to work. Within hours he had made the modifications and we had the functionality we were were seeking. Axel has displayed a level of responsiveness that is rarely seen - he and this product have earned our loyalty and respect.

Staging Pilgrim

May 12, 2025  on Shopify

I’ve been using the app for more than two years now. Axel has been immensely helpful. He made many customizations for our use cases and even modified his API upon my request. Support is instant, almost like he never sleeps, available 24/7. GG. - Sai Charan

Sheep Impact

Sep 22, 2024  on Shopify

Hopefully, a useful app, but installation was a letdown / cumbersome process on 4 fronts 1) Sometimes, the explanations weren't clear, e.g., the benefits (or not) or adding text on buttons. If the field says "Please Refresh" - why isn't this pre-inserted, anyway? "'Cancel Column Cannot Cancel Text' - The text shown for the cancel column, if the order cannot be cancelled" <--- what to put here? Leave blank (to a default) 2) Where fields or items are located on the page, there is only a screen shot of what you need to click, as opposed to where it sits on the page - e.g. 'add block' appears in the 'Sections' section of the page, as opposed to the default 'Theme Settings' where the page lands 3) In part, our fault for missing this first time round, but although support FAQ mentions it hidden away, "Q. Do I need to have customer account enabled to use Cancellable app? You do not need to have customer accounts enabled to use Cancellable. If you don't have customer accounts enabled, you can skip the customer account page installation step." -- it's not until midway through the installation, it asks to you to login to an account where orders have already been placed. We have not yet launched, so we did not have an account we can login to where orders already exist. Having then created an account, WITH password, just for this purpose, and placed an order, complete with credit card info. This could at least be a more obvious warning BEFORE purchasing ("Please note, you need to have active customer accounts to complete full installation of this App). 4) It seems you cannot select an alternative email address to which to have Cancel notifications sent - it defaults to the store-registered one. Unless we've missed this - please advise... The Customer Account requirement was an annoyance. Took me 30+min instead of what I thought would be 5 minutes at tops. Otherwise it seems really straightforward, and hopefully not needed... UPDATE: Post initial 3-star review - they immediately reached out to acknowledge where they could do better, and offered to change my registered e-mail address Appreciative of the good customer service. The App does what it says.

Eko Health

Aug 28, 2024  on Shopify

This app has reduced the workload for our CX team and increased customer satisfaction by enabling the customer to cancel their order on their own if needed. I noticed the app included a "void authorization if order cancelled" action but it wasn't available in Flow. The app developer added it to Flow in less than 24 hours so now we're getting other benefits than just cancelling orders. Thanks for the quick assistance!

LINE FRIENDS SQUARE

Jun 29, 2024  on Shopify

It's very wonderful app. I had a trouble with self-cancel function on Shopify, but this app helped to solve it. I definitely suggest this app to others.

Crown Home Canada

Jun 21, 2024  on Shopify

Axel is the man! He's very knowledgeable, helpful, and quick to respond. Additionally, this app is amazing too, with lots of functions and customization.

Magnetic Me

Jun 04, 2024  on Shopify

This app has been a big help to both our customers and our team by giving customers the opportunity to cancel their orders in case of an error on their own time. (We have a small customer care team, so giving customers their own tools is a big boost for us.) Easy to set up and adjust — and the owner Axel has been so helpful any time we encounter an issue when updating the app.

Jacknjellify

Apr 06, 2024  on Shopify

Since installing Yagi Order Cancellable, I no longer have to worry about not receiving a customer's email to cancel too late because the order has been fulfilled. The customer can cancel an order on his/her own before the order is fulfilled. The app takes care of cancelling an order, initiating a refund and notifying me of the cancellation. It is great help for me.

Hope Health Supply

Feb 27, 2024  on Shopify

We love this app. We requested a new feature and Axel was able to get it pushed out for us fairly quickly. He was so easy to work!

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