HelpZenith - Ticket & HelpDesk

Develop by Shopify

$10-$299

/ Month

Free plan available

Efficiently elevate customer satisfaction with HelpZenith.

Workflow automation

Customer portal

Ticket management

Detailed reports

Email-to-ticket

About HelpZenith - Ticket & HelpDesk

Launched Sep 24, 2023

Built by Shopify

Address

7 Coronation Road, London, ENG, NW107PW, GB

Website Support Portal Privacy policy Tutorial FAQ Document

Related Categories

Claim Offer

Z Sticky Add To Cart Button

Claim Offer

Sponsored

Keep "Add to Cart" visible, boost conversions. No coding...

Description

Effortless ticket management, email to ticket, detailed reports, and more for customer service.

HelpZenith is a comprehensive support solution for delivering exceptional customer service. Effortlessly streamline ticket management, enable email-to-ticket conversion, and gain valuable insights through detailed reporting. Empower users with a seamless customer portal, all within one powerful application. Revolutionize your customer support approach and efficiently elevate satisfaction levels with HelpZenith. Simplify complex issues and embark on a support journey that reaches new heights.

Effortless Ticketing - Streamline inquiries with our intuitive ticketing system.
Transform incoming emails to tickets and manage them in a centralized system.
Detailed Reports - Access insights with comprehensive support activity reports.
Workflow Automation - Automate assignments, categorization, and responses.
Customer Portal - Empower users to create, manage, and track support tickets.

Pros

Effortless Ticketing - Streamline inquiries with an intuitive ticketing system
Transform incoming emails to tickets and manage them in a centralized system
Detailed Reports - Access insights with comprehensive support activity reports
Workflow Automation - Automate assignments, categorization, and responses
Customer Portal - Empower users to create, manage, and track support tickets
Comprehensive support solution for delivering exceptional customer service
Streamline ticket management with ease
Enable email-to-ticket conversion
Gain valuable insights through detailed reporting

Cons

Potential learning curve for new users due to the comprehensive nature of the app
Requires integration with existing systems which might be complex
Subscription costs might be a concern for smaller businesses
Dependence on internet connectivity for optimal performance
Could be over-featured for small teams with limited support needs

Top Helpful Reviews

Prep4Life

Jan 10, 2024 on Shopify

We tried really hard to make this product work for us. It is pretty basic and I thought it would work for a small company that doesn't need a whole ton of functions. However, after a month of attempting to use it I would definitely stay away from this app. Pros (at least what got me interested in it) 1. Sits in my shopify store, though does not interact with my customer list at all. 2. Simple to understand and affordable. Cons 1. This app does not interact with my existing customer list. So, I have to create the customer every time we create a ticket even though they are already in my list. 2. There are no ticket #s assigned in this at all. So all you have to look at it the customer name and the ticket title. 3. You cannot search the tickets by customer name. And since there are no numbers, finding a specific ticket is very hard if you have more than 10 or 15 active. 4. MOST IMPORTANT OF ALL. Every day we went to use it we were getting 502 bad gateway errors or just simple popups saying "there was an error creating a ticket" with no explanations. The customer response time is then typically anywhere from 5 hours to several days before it is fixed and you can use the system again. Again, I tried really hard for a month to work through all these problems. It appears though that the developer is not paying attention to the problems nor has the ability to keep it running. Heed my warning. DO NOT USE THIS!

HelpZenith - Ticket & HelpDesk

About HelpZenith - Ticket & HelpDesk

Built by Shopify

Related Categories

Z Sticky Add To Cart Button

Description

Effortless ticket management, email to ticket, detailed reports, and more for customer service.

Pros

Cons

Top Helpful Reviews

Prep4Life

Key Features

More App like this

T‑Bit ‑ Whatsapp

Zotabox Contact Form Builder

DC: Shared Inbox & AI Helpdesk

Chatway Live Chat Chatbot FAQ