CXBOX

About CXBOX

Launched Sep 22, 2023

Built by Demeter ICT Company Limited

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Description

Users who work on Zendesk can cross-sell using our "Personalized Product Recommendation" function.

Enhance customer support as well as experience with a customer-personalized solution. - Respond and solve tickets easily and faster in Zendesk agent workspace with real-time customer information. - Easily recommend a product to customers with one click. - Reports that show sales data and recommendation performance. - Insight data for your marketing purposes.

Order Information
Product Recommendation
Admin Console

Pros

Enhances customer support and experience with a personalized solution
Allows quick response and ticket resolution in Zendesk agent workspace using real-time customer information
Enables easy product recommendation with a single click
Provides reports that show sales data and recommendation performance
Offers insightful data for marketing purposes

Cons

The app description mentions some features multiple times, which might be redundant
No information provided about integration with other systems apart from Zendesk
Reviews and ratings from actual users are not provided, limiting the understanding of real-world usage