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Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (276)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

RN BAGS

Jun 05, 2025  on Shopify

Great app and amazing support, I needed to customise my icon button and they did it for me in no time. Very recommended

Kenneth Toys LTD

Jun 05, 2025  on Shopify

Live chat is a feature I can't live without, I don't know how many sales this app has saved me in the little time I've used it. I'm looking forward to using it for years to come, even when the eventual price change comes it will be worth its weight in gold.

Peekaboo Land

May 29, 2025  on Shopify

Very professional app with great potential and many benefits for the online site. The customer service is responsive, attentive, and truly efficient. I highly recommend this app for its reliability and quality!

AetherGem

May 28, 2025  on Shopify

This app is super easy to use. Customer support is top-notch. Donna was really friendly and solved all my problems in great detail. Highly recommend everyone to use it!

PetFrame+

May 27, 2025  on Shopify

When I had some trouble during the initial setup, I reached out via chat, and the support team responded super quickly! The customer support is fantastic, which made me eager to keep using the app even more. I'm amazed that such a convenient tool is available for free right now. I'm super grateful—thank you so much! ✨

Pleione Creative

May 27, 2025  on Shopify

Amazing customer support! Fast responses and very helpful! I had quite a few changes I wanted to make to a FAQ template and the team was very accommodating and made all the changes happen for me! So happy I found this app, I'm excited to try out the chat widget as well.

Hulpmiddeldiscounter.nl

May 16, 2025  on Shopify

Super snelle en prettige service. deze mensen doen er alles aan om jou de beste beleving van hun app te bieden

Youlya

May 16, 2025  on Shopify

Great help desk. It's very good for customer service and has a lot of options. I took a long time to find the app that could meet my needs, and finally, I got it. I hope they choose the applicable price when the paid version starts. Finally, the support time is very helpful. Honestly, itsa smart choice for customer services

Generation Clothing

May 07, 2025  on Shopify

Amazing app, easy to use, great and free platform. Service team is so helpful especially when it comes to fixing issues I had within the app. Thank you!!! Amazing job Donna and Jay for supporting me through my issues

kiosk3d

May 01, 2025  on Shopify

We have been using the Live Chat and Whatsapp redirection facilities for a while and are very happy for having chosen this app for our new store. At the beggining we have faced some minor issues and bugs (as in all new apps and installations) but their support team is so great that they quickly answered and solved them even during bank holidays. We also asked for some custimization and they have also answered our requests quickly. We strongly recommend this app. Cenk

Kandix

Apr 30, 2025  on Shopify

I'm mainly using MooseDesk to manage my FAQ section. The app is generally easy to use and convenient. I’m currently on a free beta version, so I understand that not everything is fully polished yet. I did run into a bug when adding a new question — it broke the formatting (fonts, bold text, etc.). Support eventually fixed it, but the time zone delay made the whole process a bit frustrating. Since then, I've been hesitant to make further edits. That said, the tool shows promise, and I’ll likely use it for more features in the future. I’d recommend it to store owners looking for a simple FAQ solution, keeping in mind that a few improvements are still needed.

magneticnotes.es

Apr 30, 2025  on Shopify

Una pasada la atención y la paciencia para explicar cada duda y detalle del Plugin. Super completo y super interesante !!!!

Offshore Dimensions ParkerStore

Apr 30, 2025  on Shopify

Wonderful Customer Support. I'm delighted! Mia was super polite and really helpful. It would have been a struggle navigating the platform if not for her assistance. She's patient enough to understand my challenges and does a great job in helping me overcome each as they come.

Picatshirt

Apr 24, 2025  on Shopify

Moose Live Chat-widgeten är en utmärkt lösning för min butik. Den erbjuder snabb och effektiv kundsupport, vilket gör hela användarupplevelsen både smidig och pålitlig.

Aegis Graphic Design

Apr 23, 2025  on Shopify

Best chat service app ever.. tons of customization and super cool staff to work with. If they cannot get back to you due to time difference leave a detailed message and they will respond back to you the following day with the fix or resolve advice.

SMITH&SMITH

Apr 23, 2025  on Shopify

So many online chat options to consider. We've used zendesk for years and cost just continued to rise. We are a small business <5 staff, zendesk too expensive. Switch to Moosedesk about 8 weeks ago. Everything to date has been great. Excellent service from Mia and now we're not paying for online chat. Win-win.

CodeXDeal

Apr 18, 2025  on Shopify

thank you for this nice easy and will configured APP fast support and very responsive , thank you Donna for your kind Help and support

Fat Dwarf

Apr 16, 2025  on Shopify

I recently worked with Riley from Moose to set up live chat on my store, and I couldn’t be happier with the experience. Riley made the whole process smooth and stress-free—she patiently guided me through every step, promptly resolved any questions I had, and even fixed an issue in my site’s code I didn’t know existed. Her technical skills and helpful attitude really shone through, and I’m incredibly grateful for her expert assistance. If you need top-notch support for your live chat integration, I highly recommend reaching out to Riley!

IUIGA

Apr 10, 2025  on Shopify

Donna is very helpful during onboarding and replies instantly to any enquiries. It's a great app that syncs emails, live chat and Facebook messages as well. All under one roof!

TSL Co

Apr 08, 2025  on Shopify

Such a great app, free to use - and 5 star support. Especially Donna who helped me solve an issue! I really recommend this app.

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