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Customer reviews: Moose: AI Chatbot & Live Chat

Develop by Shopify

Reviews (411)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Poplunch

Dec 04, 2025  on Shopify

Great app and excellent support. The team is very responsive and helpful. It works smoothly and delivers exactly what we needed. Highly recommended.

channel.com.ph

Dec 03, 2025  on Shopify

This app is amazing—you get tons of powerful features to explore and really make the most out of it. Whenever you have questions, the support team is quick and helpful. Based on my experience, I received excellent customer service from Mabel at MooseDesk.

سوى تك

Dec 02, 2025  on Shopify

شكرا للقائمين علي هذا التطبيق الرائع والدعم الراقي السريع شكراً لكي kelly ساعدني بصبر جميل شكرا لكي

360 Sports

Nov 27, 2025  on Shopify

Fantastic app! Super easy to use, clean design, and works perfectly. A must-have live chat for any Shopify store!

Mindful Of Faith

Nov 26, 2025  on Shopify

I am still figuring it out but I think it good. I like how there's always someone to help when needed.

Kool Seoul

Nov 24, 2025  on Shopify

Simple and easy to use with most features of others paying app. Thanks to Mabel who offered quick and good support

FÁMMY FÆY

Nov 18, 2025  on Shopify

Love the app! Donna was really helpful and they were putting so much effort in giving the solution to me. Great app and customer service.

Saifurs Books

Nov 14, 2025  on Shopify

Mabel is a generous support person, understand the requirement and deliver within minutes. I liked it.

My Store

Nov 11, 2025  on Shopify

This application is very straightforward and easy to use especially with the help of their fast and knowledgeable support. Mabel has helped me so much and answer to all my queries with patience and clarify with me on any doubts that i have. She have make it a seamless experience for me. Would definitely recommend anyone to use the app for Live chat.

Pure Alchemy

Nov 09, 2025  on Shopify

I’ve been using MooseDesk for my support team, and it’s honestly a game changer. The AI Response Builder is incredibly smart, it helps us craft quick, accurate replies that still sound human. What I love most is how easy it is to manage everything in one place chat, tickets, FAQs, and automation tools all work together seamlessly. It’s clean, intuitive, and saves us so much time every day. MooseDesk doesn’t just help with responses, it actually improves how we communicate with customers. Highly recommended for any team that wants to work smarter, not harder!

Uniforms World

Nov 06, 2025  on Shopify

I absolutely love the newly developed AI tool that can collect and organize content and policies across the entire website, while also automatically summarizing the information and techniques you use in your daily customer responses. I'm also very grateful for the assistance from Customer Support (MAbel). Their responses are incredibly prompt, and they handle issues very quickly.

Mushroom Culture

Nov 06, 2025  on Shopify

Mabel has been AMAZING! This is a great application and at every point ive needed assistance they have been there. Thanks team

BESS SKIN HEALTH S.L.

Nov 06, 2025  on Shopify

it is an app working very well, with an excellent customer support I was assisted by Donna, who helped me with all my questions very efficiently.

Little Sleepy Head

Nov 04, 2025  on Shopify

I was able to use a lot of cool feature without any charge I appreciate the support for helping me setting up this app all without cost

Kulan Beauty

Nov 04, 2025  on Shopify

Best AI chatbot & live chat service app available on shopify. Can't get any better than this (for FREE aswell). Customer service are always friendly and eager to help solve any issues. Mabel was a massive help in helping me with styling and unlocking the different widgets.

OnTrack Outdoor Pty Ltd

Nov 04, 2025  on Shopify

so far great experience with app and customer service. moved away from Shopify inbox and won't look back :) Thanks Mabel for your help in setting up a custom feature.

Mantramani

Nov 03, 2025  on Shopify

It was a pleasure interacting with the support executive Mabel. She took no time to resolve the issue . Thanks Mabel & the entire Moose team

DoubleJoy Store

Oct 31, 2025  on Shopify

MooseDesk is an absolute free and a top-notch AI Helpdesk App. The Support staff (Donna) that guided me in setting up the app properly, was excellent, patient to understand the stage I got stucked and ensured the issues were solved efficiently and satisfactorily; even, when it required her requesting the support of the back-end staff. Thank you!

Khalayi Design Gift Shop

Oct 30, 2025  on Shopify

Support is amazing and extremely helpful! I highly recommend this developer! They are available, polite and professional.

FASO

Oct 27, 2025  on Shopify

Best for Helpdesk, I got assistance through Mabel, so friendly and provided instant solutions for my issues

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