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Customer reviews: Moose: AI Chatbot & Live Chat

Develop by Shopify

Reviews (400)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Saifurs Books

Nov 14, 2025  on Shopify

Mabel is a generous support person, understand the requirement and deliver within minutes. I liked it.

My Store

Nov 11, 2025  on Shopify

This application is very straightforward and easy to use especially with the help of their fast and knowledgeable support. Mabel has helped me so much and answer to all my queries with patience and clarify with me on any doubts that i have. She have make it a seamless experience for me. Would definitely recommend anyone to use the app for Live chat.

Pure Alchemy

Nov 09, 2025  on Shopify

I’ve been using MooseDesk for my support team, and it’s honestly a game changer. The AI Response Builder is incredibly smart, it helps us craft quick, accurate replies that still sound human. What I love most is how easy it is to manage everything in one place chat, tickets, FAQs, and automation tools all work together seamlessly. It’s clean, intuitive, and saves us so much time every day. MooseDesk doesn’t just help with responses, it actually improves how we communicate with customers. Highly recommended for any team that wants to work smarter, not harder!

Uniforms World

Nov 06, 2025  on Shopify

I absolutely love the newly developed AI tool that can collect and organize content and policies across the entire website, while also automatically summarizing the information and techniques you use in your daily customer responses. I'm also very grateful for the assistance from Customer Support (MAbel). Their responses are incredibly prompt, and they handle issues very quickly.

BESS SKIN HEALTH S.L.

Nov 06, 2025  on Shopify

it is an app working very well, with an excellent customer support I was assisted by Donna, who helped me with all my questions very efficiently.

Little Sleepy Head

Nov 04, 2025  on Shopify

I was able to use a lot of cool feature without any charge I appreciate the support for helping me setting up this app all without cost

Kulan Beauty

Nov 04, 2025  on Shopify

Best AI chatbot & live chat service app available on shopify. Can't get any better than this (for FREE aswell). Customer service are always friendly and eager to help solve any issues. Mabel was a massive help in helping me with styling and unlocking the different widgets.

OnTrack Outdoor Pty Ltd

Nov 04, 2025  on Shopify

so far great experience with app and customer service. moved away from Shopify inbox and won't look back :) Thanks Mabel for your help in setting up a custom feature.

Mantramani

Nov 03, 2025  on Shopify

It was a pleasure interacting with the support executive Mabel. She took no time to resolve the issue . Thanks Mabel & the entire Moose team

DoubleJoy Store

Oct 31, 2025  on Shopify

MooseDesk is an absolute free and a top-notch AI Helpdesk App. The Support staff (Donna) that guided me in setting up the app properly, was excellent, patient to understand the stage I got stucked and ensured the issues were solved efficiently and satisfactorily; even, when it required her requesting the support of the back-end staff. Thank you!

Khalayi Design Gift Shop

Oct 30, 2025  on Shopify

Support is amazing and extremely helpful! I highly recommend this developer! They are available, polite and professional.

FASO

Oct 27, 2025  on Shopify

Best for Helpdesk, I got assistance through Mabel, so friendly and provided instant solutions for my issues

Candle Bar

Oct 26, 2025  on Shopify

Super fast response from the team when I needed help. Amazing app with so many great features. Highly recommend!

SignGards

Oct 25, 2025  on Shopify

Great Chat App with Excellent Support! I had a wonderful experience with this chat app. The support team was very helpful and guided me through the entire setup process quickly and professionally. The app provides great options for connecting WhatsApp, Instagram, and Facebook, along with a smart chatbot feature and real-time order status updates. It’s an excellent solution for improving customer communication and support. Highly recommended!

Nile Polymers

Oct 24, 2025  on Shopify

I needed some code changes to the Moose FAQ page to better align it with the rest of my Shopify site. Mabel and her team got right on it and made the necessary fixes. Thank you!

Nabè

Oct 23, 2025  on Shopify

I’m really happy with this live chat! It works perfectly and is super easy to use. The support team is amazing — Mabel was incredibly helpful and kind, she solved my issue in no time. Great experience overall!

Murasaki Kaze

Oct 16, 2025  on Shopify

Good app. Satisfied our needs, and the support team is great! If there are any issues, or customization requirements, the support team can handle it, no issues.

Wild Sage Events

Oct 15, 2025  on Shopify

I LOVE THIS APP!!! The FAQ builder is easy to use and looks 100X better than what I was using before. I was able to import my FAQ's with minor adjustments so switching over was fairly quick and easy. So far I am liking the chatbot- looks nice, easy to set up. and I look forward to digging in more to see how it can best work for my use. I should mention customer service is 10/10 which is a HUGE deal for me.

Koreabe

Oct 14, 2025  on Shopify

Mabel is great, taking care of details and giving fast responses. The app works well for most parts Donna and Mina has also been great and helping a lot on the process !

4Flaunt

Oct 11, 2025  on Shopify

We absolutely love the MooseDesk Shopify app! It’s super easy to use and makes managing customer conversations and support tickets seamless for our Flaunters. The dashboard is clean, intuitive, and perfect for keeping track of everything in one place. A big shoutout to Thomas and Mabel from the MooseDesk team, they went above and beyond to help us set up and customize everything just the way we wanted. Exceptional support and such a great experience overall! Highly recommend MooseDesk to anyone looking for an efficient, friendly, and powerful helpdesk solution on Shopify.

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