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Customer reviews: Moose: AI Chatbot & Live Chat

Develop by Shopify

Reviews (464)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Heal&Pour

Jan 30, 2026  on Shopify

Mina was amazing. Awesome work and has an abundance of knowledge. I came to her with a problem and she solved it right away! 10/10.

NI Candle Supplies LTD

Jan 29, 2026  on Shopify

Really happy with the support provided by VegaHub so far, especially by Mabel who has been super helpful in getting us up and running with the FAQ builder.

Atlan

Jan 28, 2026  on Shopify

Definitely the most value for the money. Everything works great and it's quite good pricing compared to other chatbots.

Global Public Safety

Jan 20, 2026  on Shopify

Moose AI is awesome and their team is very responsive with helping. I was having trouble with the integration onto the website and Mabel helped me and got everything working perfectly. Thanks!

Drømmemøbler shop

Jan 19, 2026  on Shopify

Ser ut til å fungerer veldig bra - tester ut nå, men ser bra ut, bra svar, bra support... fornøyd så langt. Bra jobba Thomas.

Cosa Piora

Jan 12, 2026  on Shopify

The app is intuitive and simple to use, made even better by the responsive and knowledgeable support team. Mabel was extremely supportive, taking the time to address every question and clarify all my concerns with great patience. She made the entire setup effortless, and I would highly recommend this app for live chat support.

Orgacia

Jan 12, 2026  on Shopify

Team is amazing. I initially had a minor issue, but Mabel from the support team quickly reached out and clarified my concerns within minutes.

Orgacia

Jan 11, 2026  on Shopify

Support team has been unresponsive and has not followed through on previously discussed commitments. Very unsatisfactory experience with the app.

Medea Crystals

Jan 10, 2026  on Shopify

I just installed the app. I am really satisfied for now. I had a tiny a thing that was needed to be done and your guy Chris fixed that in less than 1 minute! So grateful for u guys I will keep using your app

WellTechFinds

Jan 09, 2026  on Shopify

Moose AI chatbot has helped me add hundreds of FAQs about my product, with a generous free plan which I recommend all new shopify starters looking for a very easy AI chatbot setup. Mable from Moose support provided me with fast super friendly customer support.

POUT PERFECT™ | Official Store

Jan 06, 2026  on Shopify

A Game‑Changer for Our Support Team MooseDesk has quickly become one of the most valuable tools in our entire tech stack. Our company absolutely loves it. The platform is packed with features—far more than we expected from a helpdesk app—and every one of them feels thoughtfully designed to make customer support faster, smoother, and more efficient. From automated workflows to smart ticket routing, from customizable widgets to seamless integrations, MooseDesk gives us everything we need to deliver a top‑tier customer experience. The interface is clean and intuitive, so our team was able to jump in and get productive almost immediately. Even better, the performance is rock‑solid; it just works. What truly sets MooseDesk apart is how much time it saves us. Tasks that used to take minutes now take seconds. Our response times are down, our team is happier, and our customers feel the difference.

TrenDiva

Jan 05, 2026  on Shopify

A Game-Changer for Customer Support! I recently integrated an AI chatbot on my website, and it has been incredibly helpful. It handles customer questions instantly, guides visitors through product selections, and even provides personalized recommendations. Not only has it improved the user experience, but it also saves me a ton of time by automating responses to frequently asked questions. Having this AI on my site feels like having a 24/7 support team that’s always friendly, knowledgeable, and efficient. Highly recommend it to anyone looking to boost engagement and streamline support!

Zun Rays Clothing

Dec 31, 2025  on Shopify

I am fairly new and have launched the app, turned off the app made changes and relaunched the app several times, so easy and convenient. At one point I was a little stuck, the contact for this app is right in my Shopify admin, sooooooo easy. Love this app. I cant wait to get to know it even better during use

Seaux Chi

Dec 30, 2025  on Shopify

Just downloaded this app today in hopes to offer better communication and access to potential and existing customers. So far so good and the customer service has been excellent and open to feedback about an email feature inquired about. Highly recommend this app :)

ART Flowers LA

Dec 22, 2025  on Shopify

Great app that works perfectly for my store. Big thanks to Chris and Mabel for the top-notch service and assistance. Keep up the good work!

tearo

Dec 18, 2025  on Shopify

Surprinsingly a very good app, you can customize a lot and for custom stuff the team would help you. In my case, Mabel helped a lot so big thanks to her, she did a really great job. Also, you can make everything cleaner and more private so the widget and the shop don't look fake or advertising, make sure to check every section and setting to optimize it best for your shop.

Charlie Pickles

Dec 18, 2025  on Shopify

We're LOVING the app and Mabel has been fantastic resolving some tweaks we needed to how it displayed. Fantastic app.

ETHERNUM

Dec 18, 2025  on Shopify

This application is very intuitive and easy to use, and Thomas has been an incredible support throughout the process. The app itself is powerful, and with Thomas’ assistance, everything worked perfectly. Highly recommend this app to anyone looking for a reliable solution with excellent support. We also needed some custom adjustments for our setup, and Thomas was able to handle everything quickly and effectively. So far, the app has been fantastic and the potential benefits are very promising.

Mollie Mae Boutique

Dec 17, 2025  on Shopify

Needed help with a modification and customer assistance was fast and provided a detailed photo to show me how to make the fix.

Dollar Fanatic

Dec 12, 2025  on Shopify

We've been using Shopify for a very long time as America's only Online Dollar Store and the Customer Support for this app is Absolutely Amazing. We will recommend this app to anyone.

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