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Customer reviews: Moose: AI Chatbot & Live Chat

Develop by Shopify

Reviews (427)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

ART Flowers LA

Dec 22, 2025  on Shopify

Great app that works perfectly for my store. Big thanks to Chris and Mabel for the top-notch service and assistance. Keep up the good work!

Charlie Pickles

Dec 18, 2025  on Shopify

We're LOVING the app and Mabel has been fantastic resolving some tweaks we needed to how it displayed. Fantastic app.

ETHERNUM

Dec 18, 2025  on Shopify

This application is very intuitive and easy to use, and Thomas has been an incredible support throughout the process. The app itself is powerful, and with Thomas’ assistance, everything worked perfectly. Highly recommend this app to anyone looking for a reliable solution with excellent support. We also needed some custom adjustments for our setup, and Thomas was able to handle everything quickly and effectively. So far, the app has been fantastic and the potential benefits are very promising.

Mollie Mae Boutique

Dec 17, 2025  on Shopify

Needed help with a modification and customer assistance was fast and provided a detailed photo to show me how to make the fix.

Dollar Fanatic

Dec 12, 2025  on Shopify

We've been using Shopify for a very long time as America's only Online Dollar Store and the Customer Support for this app is Absolutely Amazing. We will recommend this app to anyone.

Urban Slicer Pizza Worx

Dec 12, 2025  on Shopify

I've only been using this app for a few days, but I must say: it's very powerful. The ease of setup, flexibility and, most importantly, the customer facing side is incredibly helpful. I have been using another bot for about 3 years and was happy with it, but wanted something native to shopify. I was nervous to switch, but couldn't be happier so far. On top of that, if you need help or have an issue...the chat support is NEXT LEVEL elite. Quick, thorough, open to suggestions and they will help get anything done you need. Try it, you won't be disappointed.

Dhefor Trading Company

Dec 08, 2025  on Shopify

Really happy with Moose so far! The app is super easy to use and does exactly what I needed for AI assistance on my Shopify store. Special thanks to Mabel for being incredibly helpful — she upgraded my quota quickly and explained everything very clearly. Great support and smooth experience overall. Highly recommended for anyone starting with AI on Shopify!

Metta Jewelry

Dec 07, 2025  on Shopify

This app is very nice and free. Easy to use and support team "MINA" respond and fix the issue so quick.

Previews

Dec 07, 2025  on Shopify

Kelly was great and really helped me with understanding the background information I needed to feel comfortable using this app.

Poplunch

Dec 04, 2025  on Shopify

Great app and excellent support. The team is very responsive and helpful. It works smoothly and delivers exactly what we needed. Highly recommended.

channel.com.ph

Dec 03, 2025  on Shopify

This app is amazing—you get tons of powerful features to explore and really make the most out of it. Whenever you have questions, the support team is quick and helpful. Based on my experience, I received excellent customer service from Mabel at MooseDesk.

سوى تك

Dec 02, 2025  on Shopify

شكرا للقائمين علي هذا التطبيق الرائع والدعم الراقي السريع شكراً لكي kelly ساعدني بصبر جميل شكرا لكي

360 Sports

Nov 27, 2025  on Shopify

Fantastic app! Super easy to use, clean design, and works perfectly. A must-have live chat for any Shopify store!

Mindful Of Faith

Nov 26, 2025  on Shopify

I am still figuring it out but I think it good. I like how there's always someone to help when needed.

Veenyx

Nov 26, 2025  on Shopify

Extremely fast support, Mabel was quick in helping add my chat quota. 10/10 customer service would recommend!

Kool Seoul

Nov 24, 2025  on Shopify

Simple and easy to use with most features of others paying app. Thanks to Mabel who offered quick and good support

FÁMMY FÆY

Nov 18, 2025  on Shopify

Love the app! Donna was really helpful and they were putting so much effort in giving the solution to me. Great app and customer service.

C3DPRINTS

Nov 16, 2025  on Shopify

So far so good, all the features you want up front to start your support on your site. Hoping to use this as much as I can for my site, as I am one person, but this should help. The support team was great when I needed a few questions answered.

Saifurs Books

Nov 14, 2025  on Shopify

Mabel is a generous support person, understand the requirement and deliver within minutes. I liked it.

My Store

Nov 11, 2025  on Shopify

This application is very straightforward and easy to use especially with the help of their fast and knowledgeable support. Mabel has helped me so much and answer to all my queries with patience and clarify with me on any doubts that i have. She have make it a seamless experience for me. Would definitely recommend anyone to use the app for Live chat.

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