Great Chat App with Excellent Support! I had a wonderful experience with this chat app. The support team was very helpful and guided me through the entire setup process quickly and professionally. The app provides great options for connecting WhatsApp, Instagram, and Facebook, along with a smart chatbot feature and real-time order status updates. It’s an excellent solution for improving customer communication and support. Highly recommended!

I needed some code changes to the Moose FAQ page to better align it with the rest of my Shopify site. Mabel and her team got right on it and made the necessary fixes. Thank you!

I’m really happy with this live chat! It works perfectly and is super easy to use. The support team is amazing — Mabel was incredibly helpful and kind, she solved my issue in no time. Great experience overall!

Good app. Satisfied our needs, and the support team is great! If there are any issues, or customization requirements, the support team can handle it, no issues.

I LOVE THIS APP!!! The FAQ builder is easy to use and looks 100X better than what I was using before. I was able to import my FAQ's with minor adjustments so switching over was fairly quick and easy. So far I am liking the chatbot- looks nice, easy to set up. and I look forward to digging in more to see how it can best work for my use. I should mention customer service is 10/10 which is a HUGE deal for me.

Mabel is great, taking care of details and giving fast responses. The app works well for most parts Donna and Mina has also been great and helping a lot on the process !

We absolutely love the MooseDesk Shopify app! It’s super easy to use and makes managing customer conversations and support tickets seamless for our Flaunters. The dashboard is clean, intuitive, and perfect for keeping track of everything in one place. A big shoutout to Thomas and Mabel from the MooseDesk team, they went above and beyond to help us set up and customize everything just the way we wanted. Exceptional support and such a great experience overall! Highly recommend MooseDesk to anyone looking for an efficient, friendly, and powerful helpdesk solution on Shopify.

great app! definetly one of the best out here in terms of ticketing and live chats! support also very friendly and quick to respond!

Wonderful Live Chat plugin that has excellent excellent customer service. I was having difficulty updating the name on our Agents and Thomas was able to connect into my shopify and resolve my issue in a few minutes. Would recommend them to any of my shopify friends!

I'm still new to Moose and currently exploring its features, but overall my experience has been really good so far. The app is easy to get started with, and I can see its potential to improve customer support on my website. I especially appreciate the quick and helpful assistance from their support team — Mabel guided me through the setup and even helped configure things for me, which made the process much smoother. Great support and promising app!

We needed quite a few custom adjustments for the app on our site and the team here (shout out to Mabel) was able to help us out very fast and effective. So far a great app and the benefits feel extremely promising.

Excellent support from Moose Helpdesk. I received clear guidance within minutes, efficient and professional help recieved from MINA.

Fantastic chat widget. Fairly customizable and the support is great. Def recommend. I was able to do with this what I could not do with Shopify Inbox.

Mina was incredibly helpful and responsive! She answered my questions clearly and made the support process smooth and stress-free. Excellent customer service!

The customer support is very friendly and helpful. I highly recommend trying this app if you like FREE and want first class customer service.

En general una buena experiencia , tiene varias opciones y para ser gratuita el soporte es muy muy bueno .

The customer service is very patient in answering questions and handles questions very quickly. I am very happy to use this software.

Donna is amazing! She helped me a lot and I'm really grateful. Great app and awesome customer care. Thanks!

I REALLY NEED TO SAY THIS APP IS AMAZING AND REALLY FIXED MY ISSUES WITH AUTOMATED ANSWERS SO PERFECTLY AND DEFINED. A MUST RECOMMENDED APP TO USE ON SHOPIFY. THOMAS SEEMS TO BE VERY HELPFUL IN HELPING OUT VERY EFFECTIVELY. GOOD WORK MOOSEDESK.

Donna from Moose’s support team has been absolutely amazing. She went above and beyond to help me customise the chat feature for my brand, patiently working through every request I had (and there were a lot!). Her attention to detail, clear communication, and willingness to ensure everything was perfect made the whole process smooth and stress-free. I truly appreciate her dedication and couldn’t have asked for a better support experience.