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Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (319)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Tree Tents International

Jul 17, 2025  on Shopify

Creed Sport

Jul 14, 2025  on Shopify

Very simple app with the basic features. Thank you dear Donna for the quick customer support!

Missy Reno Smith

Jul 11, 2025  on Shopify

I am very happy to be using this app. Setup was easy and support is very helpful and super fast (Thank you, Mina!).

Atercel

Jul 11, 2025  on Shopify

Great service support, thank you!

Pectus Solutions

Jul 11, 2025  on Shopify

New HomeGoods

Jul 10, 2025  on Shopify

I love it

QQ Studio

Jul 09, 2025  on Shopify

Just installed this app, and so far so good! Live support is also very helpful!

Red Light Hero

Jul 08, 2025  on Shopify

Works smoothly and for free who could possibly complain - thank you Moose team! Very responsive too when you need help, great team and highly recommended

The Keto Place

Jul 06, 2025  on Shopify

Donna from chat team is amazing!!

Rfum Fragrance

Jul 05, 2025  on Shopify

还算好用

FS.NR.™

Jul 04, 2025  on Shopify

By Baano

Jul 03, 2025  on Shopify

beautiful App - FREE - this is amazing very easy to setup and I am loving it. Thank you team for making this great app not only free but great to use.

Go All Out

Jul 02, 2025  on Shopify

Perfect!!

Ld PackagingMall

Jul 02, 2025  on Shopify

I have used this app for a while, so far so good! Everything is clear displayed & easy to set up, communication with the team is easy. Plus it's free so far, really couldn't ask more!

Dukkan Mai

Jul 01, 2025  on Shopify

I just started using this app, and i cant believe that such app with all these features and customizations is free. Also the support team was very fast to help.

DOGPLOT

Jul 01, 2025  on Shopify

good support

PAYEN

Jul 01, 2025  on Shopify

great app! support helps to customize it if needed. Thanks Donna for help!

Startap Company Limited

Jul 01, 2025  on Shopify

Donna's support at MooseDesk is legendary, lighning fast responses with a soft touch. Firmly recommend this company! 10/10!

OYOJ

Jun 30, 2025  on Shopify

The app works exactly as expected and is easy to set up. The developers at Moose Innovations are super responsive and helpful — they replied quickly and solved everything smoothly. Highly recommended!

Holawild

Jun 30, 2025  on Shopify

New to the app, however the support team have been A*, quick responses and sorted everything we've asked so far! Donna was great to talk with and answered all our queries quickly App seems very easy to use and much better than a lot of very expensive rivals!

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