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Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (336)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Pecron-eu

Sep 04, 2025  on Shopify

Traveltuning

Sep 04, 2025  on Shopify

Verry nice app! Also its fully free to use, no popus for payement nothing. And the best part is the support, they help you instantly and make changes for you as you go. I was in contact with both Thomas and Mina and they were outstanding, going above and beyond! 5 stars if I had more to give it would be much more.

Lapidary Central

Sep 03, 2025  on Shopify

Had one small hiccup, support helped fast and pushed a hotfix to prevent future user error that created the bug I had. Support is friendly and fast and the app seems to function great. So far we are really liking Moosedesk.

GLERC-JP

Sep 02, 2025  on Shopify

Wish you greater and greater success

QBAY

Sep 01, 2025  on Shopify

good app

Austrading-Global

Aug 24, 2025  on Shopify

innovative and amazing concept into ideas

Catnipster: The Ultimate Cat Accessory Shop

Aug 23, 2025  on Shopify

Incredible app, incredible help from Donna over a weekend of all times, and it's free with Shopify. It is amazing and I now I'm going to be able to chat with website attendees much more quickly.

OzFarmer

Aug 21, 2025  on Shopify

Helpdesk service responded quickly and provided us what file we needed to export. They are very accommodating. Thank you.

Skinluent.in

Aug 20, 2025  on Shopify

Empire Online Shopping

Aug 19, 2025  on Shopify

great app

The Tasty Wok

Aug 18, 2025  on Shopify

Very fast response to my problem, a true pleasure to deal with these people A+

Xclusho

Aug 18, 2025  on Shopify

Great Chat Support, Instant help Available, Nice App

Montableaudeco

Aug 16, 2025  on Shopify

Super ..et service client rapide et top..je recommande

gachamacha

Aug 13, 2025  on Shopify

Donna from Moose’s support team has been absolutely amazing. She went above and beyond to help me customise the chat feature for my brand, patiently working through every request I had (and there were a lot!). Her attention to detail, clear communication, and willingness to ensure everything was perfect made the whole process smooth and stress-free. I truly appreciate her dedication and couldn’t have asked for a better support experience.

myethnicrentals

Aug 07, 2025  on Shopify

This app has been a game changer for our Shopify store! The setup was super easy, and the interface is clean and user-friendly.

PLAYBOOKSTORE

Aug 07, 2025  on Shopify

The Bali Concept

Aug 05, 2025  on Shopify

Great customer service to get it looking exactly as I wanted! Thank you to Donna.

Casio London

Aug 04, 2025  on Shopify

Super easy to set up. Everything about it is great and works very well. Customer service is great. Thank you Donna

Alex Autoshop

Aug 04, 2025  on Shopify

SpringHouse

Jul 31, 2025  on Shopify

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