Charla Live Chat

Develop by Shopify

/ Month

Free plan available

Never miss a lead. Deliver the Best Support.

Mobile app

Knowledge base

Customer feedback

Canned responses

Instant connection

Agents dashboard

Visitor insights

Custom chat flows

Help desk

About Charla Live Chat

Launched Feb 07, 2023

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Connect with your visitors instantly with our live chat software.

Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox. Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk. Charla is easy to set up, comes with unlimited conversations, and is designed to help Shopify stores convert more while spending less time on support.

Take the load off your agents with custom Chatflows and AI Chatbots.
Knowledge Base and Help Desk. Every tool you need to deliver the best support.
Chat on the Go with iOS/Android and Windows/macOS Apps
Multi-Site Support. Have one inbox for all your different stores.
OmniChannel with Instagram/Messenger and WhatsApp Integration

Pros

Instant connection with visitors, ensuring no missed leads and efficient sales/support
Intuitive Agents Dashboard for quick response and improved customer interaction
Comprehensive visitor insights and conversation history for better service delivery
Canned responses for faster communication
Custom chat flows to reduce workload on agents
Integration with knowledge base and help desk tools
Mobile app availability for iOS and Android ensures connectivity on the go
Supports multiple sites with a unified inbox for streamlined management
Customer feedback feature for valuable insights into customer satisfaction
Highly responsive development team implementing new features regularly

Cons

The app's features and updates might be too frequent for some, leading to continuous adaptation needs
Initial user reviews are limited, making it hard to assess wider user satisfaction and potential undiscovered issues

Top Helpful Reviews

My Store

Aug 25, 2025 on Shopify

After using Charla for a long time, I’m very satisfied with both the product quality and the support service. We can highly customize Charla to suit various types of websites. Communication with customers is smooth anywhere using the mobile apps. New features are added regularly. This is an app you can’t miss. Thanks Charla team for great work!

Pink & Blue Co.

Mar 15, 2025 on Shopify

I’ve been using this app for a few weeks now, and I can confidently say it has been a game-changer for my Shopify store. The features are incredibly user-friendly, and they’ve helped optimize communication with my customers in ways I never expected. It integrates seamlessly with Shopify, saving me so much time and effort. What really sets this app apart is the exceptional customer support. I had a few questions when I first set it up, and their team was quick to respond and even set up a meeting on a Saturday to help out. It’s clear they genuinely care about their customers’ success. I was using Tidio before and the customer service there is awful. Overall, I’m extremely impressed with Charla and the support. Highly recommend it to anyone looking to take their Shopify store to the next level!

ProCleansing

Nov 14, 2024 on Shopify

Damn, this app is awesome and the team listens to your requests. They are implementing features daily but even now it is awesome! Try it guys, it is more than just a chat app.

NoorElahai

Jun 06, 2024 on Shopify

The app is really good and their product team is outstanding and very responsive. I had an issue with the language localization and their team introduced the new language I requested in about a week.

Palava Sydän

Jun 05, 2024 on Shopify

* Very versatile and complete chat / customer support / ticket-system app. * Support is very responsive. The team even added some features by request. * The price is insane. The free package is amazing and for a fractional price you can have the branding removed and unlimited agents. * The app is in active development and will get even more features over the time. All in all we can't say anything else but: If you are looking for a powerful yet easy and beautiful chat / customer support app, look no further. Charla will most likely fulfill all your needs and do it with style :)

MagniEase

May 27, 2024 on Shopify

Widget very customizable, their knowledge base widget helped me reduce the common questions i keep getting from visitors. Excellent customer service

Aliftorium

May 22, 2024 on Shopify

The app contains all the features you would need for a fraction of the price of the other solutions i found

Crystal Zone

May 20, 2024 on Shopify

Set it up in a couple of minutes, and started receiving customer messages from both my website and Messenger on Charla mobile app. Great stuff

Shop Fusion

May 11, 2024 on Shopify

We have multiple online stores and the application allows us to group all incoming messages in one inbox. Simple and easy ui and packed with features.

THE VENUE