Detective FAQ Chat & Helpdesk

Develop by Shopify

$4.99-$9.99

/ Month

Free plan available 5 Days Free Trial

Reduce customer support with FAQ's and a Helpdesk widget.

Order tracking

Email support

Product-specific faq

Chat integration

Searchable faqs

Help desk widget

Static faq page

About Detective FAQ Chat & Helpdesk

Launched May 13, 2020

Built by Shopify

Address

2035 Sunset Lake RoadSuite B-2, Newark, DE, 19702, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.

Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s, chat and email throughout your store. With a static FAQ page customers can find answers to all their questions.

An FAQ answers any questions shoppers may have quickly and efficiently.
Add an FAQ to any product or collection to enhance your customers confidence.
Easy to Use Admin to customize your FAQ page

Pros

Reduces customer support workload
Provides answers to customer questions where they can easily find them
Searchable FAQs, chat, and email integration throughout the store
Static FAQ page for comprehensive answers
Includes order tracking functionality
Enhances customer confidence by adding FAQ to products and collections
Efficient and quick response to shopper questions

Cons

Might require initial setup time and effort to populate FAQs
Chat and email responses could still need manual handling
Integration issues may arise with certain store setups
Potential for FAQ content to become outdated if not regularly maintained
User interface may not be intuitive for all users

Top Helpful Reviews

Wings E-Store

May 26, 2021 on Shopify

Great apps, looks sleek, free service pack is enough to address most e-commerce needs. Included suggested FAQs questions for those who don't know where to start.

Nurse Nav

Apr 01, 2021 on Shopify

Thank you for creating it! The app has been the perfect addition to my site for the FAQ's - And a friend told me you are really responsive for any problems too which is important to me, as I am NOT tech savy.. As I have only just launched my website, I have not had any customer reviews yet, however it ticks all my boxes.

Mother Sierra

Mar 20, 2021 on Shopify

This app will really improve your conversion rate and customer experience. great support as well. Thank you!

Renate Jewellery

Feb 13, 2021 on Shopify

I love the fact you can roll up FAQ's to make it easier to read and or find what you are looking for

DropStrap

Feb 09, 2021 on Shopify

Great app, looks good and very easy to operate . Really recommending this app for the entrepreneurs that needs a time saver

Shibuya Laundry

Feb 01, 2021 on Shopify

Easy to implement and looks great. Exactly what I needed, quick setup and a lot of customization options

Dangkeebs

Jan 26, 2021 on Shopify

Great app with amazing support! This app basically has everything you need to build a successful FAQ page. The widget is also extremely convenient. Support also responds within the same day. They've been great.

ANIMARTS

Jan 12, 2021 on Shopify

just awesome, it has everything that i needed, easy to use and very versatile. I would recommend to everyone.

Mamma's Liquid Love Breast Milk Jewelry

Jan 12, 2021 on Shopify

I have been using this app since launch and its been crucial in managing my business. it is easy to use and update. it truly helps and guides my customers

Lovapets

Oct 27, 2020 on Shopify

Great app, easy-to-use, straight forward with some nice features. Pay a lots of attention to their clients ! thanks

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