Sidr Zendesk and Gmail Macros

Develop by Shopify

Free plan available

Use placeholders in your Zendesk and Gmail help desk messages

Seamless integration

Shopify placeholders

Preview responses

About Sidr Zendesk and Gmail Macros

Launched Dec 30, 2020

Built by Shopify

Address

Austin, TX, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Use Shop variables in your help desk messages and responses.

Automatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers. When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order. We make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time.

Shopify placeholders: You get a list of powerful placeholders from Shopify
Preview responses: Preview your responses in the Zendesk and Gmail side app.
Seamlessly integrate: Integrates with Zendesk and Gmail.

Pros

Automatically fill macro messages with Shopify variables, saving time
Eliminates the need to switch between Shopify and help desk software
Includes a variety of placeholders from Shopify
Allows previewing responses in both Zendesk and Gmail
Seamlessly integrates with Zendesk and Gmail

Cons

May require initial setup and configuration
Dependent on the reliability of Shopify's variable data
Limited to users who use both Zendesk/Gmail and Shopify

Top Helpful Reviews

Welham & Co

Sep 14, 2022 on Shopify

This app is a lifesaver if you're using Shopify + Zendesk. Our Zendesk macros are now dynamically filled with information from customers' linked Shopify orders, and it saves our customer support team so much time. Support is super responsive as well with any issues. I wish I found this app sooner! Highly recommend!

Airtame North America

May 10, 2022 on Shopify

Very interesting app and the dev team has been listening to us about our need to support the macros accross several shops. Also we could work together on UI and it was nice to see our user stories did matters