Repli Desk

Develop by Shopify

$40-$250

/ Month

Free plan available

Streamline support: manage messages and tickets in one dashboard.

Automations

Advanced reporting

Ticket management

Chat widget

Ticket tagging

Templated responses

About Repli Desk

Launched Mar 09, 2025

Built by Shopify

Address

114 W. 17th Street, New York, NY, 10011, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Repli Desk: helpdesk for email, Instagram, Facebook, and live chat.

Repli Desk is your advanced helpdesk solution, designed to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard. Key features include: - Ticket management - Automations - Reporting (tickets, response times, CSAT, and more) - Ticket tagging - Templated responses - Chat widget Simplify support with Repli Desk today!

Ticket management
Automations
Reporting (tickets, response times, CSAT, and more)
Chat Widget

Pros

Centralized management of email, Facebook, Instagram messages, and live chat in one dashboard.
Comprehensive ticket management system.
Automations to reduce repetitive tasks and improve efficiency.
Robust reporting features for tracking tickets, response times, and customer satisfaction (CSAT).
Support for ticket tagging to categorize and prioritize issues.
Availability of templated responses to speed up communication.
Chat widget for real-time customer interaction.
Centralized management of email, Facebook, Instagram, and live chat, which can improve efficiency.
Comprehensive ticket management system helps organize and prioritize customer inquiries.
Automations can save time and reduce repetitive tasks, allowing support staff to focus on more complex issues.
Detailed reporting can provide insights into support metrics such as response times and customer satisfaction scores (CSAT).
Ticket tagging and templated responses can enhance the speed and consistency of customer support responses.
The chat widget makes it easy for customers to reach out through the website or app directly.

Cons

May require integration time to set up and customize for specific business needs.
Potential learning curve for new users unfamiliar with helpdesk systems.
Limited information about how well the app handles high volumes of messages and tickets.
Dependency on stable internet connectivity for accessing the dashboard and features.
Integrating multiple platforms may initially require a steep learning curve for new users.
Some users might find the automation options are limited or require technical expertise to fully customize.
Detailed reporting features might be overwhelming for smaller teams or less experienced users.
There might be limited customizability in the chat widget design, which could affect brand consistency.