Shopify Customer support automation apps 2025

Replyco ‑ eCommerce Helpdesk

$45-$65 / Month

(3/5)

13 Reviews

Manage email, social and marketplace customer messaging. Show more

Replyco ‑ eCommerce Helpdesk is an intuitive platform designed to simplify and streamline customer support for online retailers. Tailored specifically for eCommerce businesses, it centralizes all customer inquiries from various marketplaces and communication channels into a single, easy-to-navigate dashboard. This comprehensive system helps businesses manage and respond to customer queries swiftly, enhancing customer satisfaction and loyalty. With features like automated responses, customizable templates, and advanced reporting, Replyco empowers support teams to optimize their workflows and performance. The app's seamless integration with major eCommerce platforms ensures that all order-related information is readily accessible, reducing response times and improving accuracy. By unifying customer communication and leveraging automation, Replyco enables businesses to focus on scaling their operations while maintaining exceptional service standards.

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Marketplace integration

Multi-channel support

Automated workflows

Quick responses

Analytics reports

Team collaboration

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Repli Desk

$40-$250 / Month

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Streamline support: manage messages and tickets in one dashboard. Show more

Repli Desk is an innovative helpdesk application created to revolutionize customer support management. It integrates multiple communication channels—such as email, Facebook, Instagram (including comments), and live chat—into a single, convenient dashboard. With features like ticket management, automations, and detailed reporting on metrics like response times and customer satisfaction scores (CSAT), it empowers support teams to operate more efficiently. Users can benefit from intuitive ticket tagging and templated responses, enabling quicker turnarounds and consistent support. The included chat widget facilitates real-time engagement with customers, enhancing service quality and customer experience. Simplify your customer support with the all-in-one capabilities of Repli Desk today!

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Automations

Advanced reporting

Ticket management

Chat widget

Ticket tagging

Templated responses

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WonderChat: AI Support Chatbot

$99.99-$499.99 / Month

9.1

2 Reviews

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Easily automate customer support for your store with AI Show more

The Wonderchat app is a powerful tool designed for merchants seeking to enhance their Shopify stores with advanced chatbot capabilities. With this app, store owners can seamlessly integrate their Shopify platform with Wonderchat chatbots, enabling them to access real-time product and order information instantly. This integration not only streamlines customer interactions by providing detailed responses to product inquiries but also empowers chatbots to inform customers about ongoing promotions, boosting engagement. By delivering up-to-date information, the app enhances the overall shopping experience, making it more personalized and efficient. In addition, Wonderchat simplifies the management of customer queries, allowing merchants to focus on other critical aspects of their business. Overall, the Wonderchat app is an essential tool for any Shopify merchant looking to leverage chatbots for improving customer service and sales conversions.

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Product information retrieval

Order information access

Promotion notifications

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Cheerlink AI Chatbot and Email

$26-$132 / Month

7.2

9 Reviews

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All-in-one widget with chat, sales pop, bot, video, and more Show more

Cheerlink AI Chatbot and Email is a dynamic marketing and customer service platform designed to boost merchant revenues by enhancing customer interactions. With an intuitive AI chatbot, businesses can provide automated support, ensuring a seamless, satisfactory live chat experience that increases the likelihood of purchases. The platform also empowers merchants to craft visually appealing marketing emails, enhancing communication with customers. Cheerlink’s features include omnichannel marketing campaigns and the ability to send product recommendations, orders, and coupons directly within chat. The AI chat copilot, sales pop, and order lookup tools work together to optimize sales opportunities. Additionally, Cheerlink offers a customizable widget that is built for speed and high performance, making it a comprehensive solution for engaging and converting customers efficiently.

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Product recommendations

Email marketing

Customizable widget

Order lookup

Ai chatbot

Omnichannel campaigns

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EmbedAI Live Chat & AI Chatbot

$19-$99 / Month

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Custom ChatGPT for your store to automate customer support Show more

EmbedAI Live Chat & AI Chatbot is an innovative tool designed to supercharge your Shopify store with an intelligent AI chatbot powered by ChatGPT. This app allows you to train your chatbot using a diverse range of sources, including files, websites, and even YouTube, ensuring that it is well-equipped to handle a variety of customer inquiries. One of the standout features of EmbedAI is its customization options, enabling you to tailor the chatbot's appearance with custom logos, colors, and styling, ensuring seamless integration with your store's branding. Whether you're a small business owner or a customer service manager, EmbedAI aims to revolutionize how you interact with data and customers by offering a streamlined, automatic solution to answer customer questions. Enhance your productivity and customer experience with the app's live chat functionality, which lets you proactively solve problems and increase sales. With just a few easy steps, you can add EmbedAI to your Shopify store and start experiencing the benefits of a smarter, more efficient customer interaction tool.

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Customizable appearance

Easy installation

Live chat

Chatgpt integration

Ai chatbot

File training

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monoloq - Your ChatGPT Chatbot

$59.95 / Month

8.2

1 Reviews

Swiss Made AI Chatbot and Sales Assistant for your shoppers Show more

Monoloq is an innovative chatbot for Shopify stores, designed to enhance customer engagement and boost conversion rates by providing a personalized shopping experience. By integrating advanced AI, Monoloq acts as a sales assistant that interacts seamlessly with customers, guiding them to the perfect products while answering queries and offering customized suggestions based on individual preferences and previous interactions. This chatbot fully automates customer support, FAQs, and order tracking, proving to be an efficient solution for enhancing customer satisfaction without extra manual efforts. Monoloq supports over 50 languages, ensuring a global reach, and is powered by ChatGPT for advanced conversational capabilities. With a straightforward setup process that requires just a few clicks, Monoloq is an essential tool for any Shopify store looking to thrive in the modern era of digital shopping. Install Monoloq now and experience the transformation in your store's conversion potential.

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Multilingual support

Easy setup

Order tracking

Product suggestions

Ai sales assistant

Automate support

Webkul Helpdesk Support‑UVdesk

$36 / Month

8

20 Reviews

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Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

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POWR: Customer Support Request

$9.99-$89.99 / Month

7.1

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

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Hippo: Support and Marketing

$49-$649 / Month

(1/5)

2 Reviews

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WhatsApp, Email & SMS: Omnichannel Marketing Automation Show more

Hippo: Support and Marketing is an all-in-one platform designed to streamline your customer interactions and marketing strategies. It integrates chat support and marketing automation, featuring capabilities like chatbot integration and email and WhatsApp marketing with robust analytics. Through its chat interface, businesses can engage with customers in real-time, enhancing customer support and satisfaction. On the marketing side, Hippo offers tools to create and manage campaigns, allowing for the segmentation and targeting of audiences to optimize reach and effectiveness. The platform’s RFM Matrix helps identify user behaviors by analyzing their recency, frequency, and monetary engagement, enabling more personalized marketing strategies. Additionally, Hippo supports the creation of dynamic audience segments tailored to specific needs, ensuring messages are relevant and impactful. With features like a free WhatsApp chat widget and omnichannel campaign capabilities, Hippo provides comprehensive solutions to both small and large businesses looking to improve customer engagement and boost marketing performance.

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Whatsapp marketing

Campaign management

Email marketing

Performance tracking

Audience segmentation

Real-time chat

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bitCRM WA Marketing Automation

$9-$99 / Month

9.1

6 Reviews

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WhatsApp Automation & Broadcast with your own number Show more

With bitCRM's WhatsApp Abandoned Cart app, transform your messaging into a robust sales and marketing tool designed with ease-of-use in mind. This no-code platform enables marketing teams to automate crucial customer interactions, such as recovering abandoned carts, confirming orders, and conducting personalized marketing campaigns. Integrate seamlessly with Shopify and other platforms to leverage data like web activity, tags, catalogs, and coupon codes. Instantly set up the app and start improving your sales metrics and customer engagement with minimal effort. Utilize AI-driven segmentation and targeting with comprehensive historical and real-time data for more effective outreach. Enhance customer relationships by automating requests for product reviews and updates via WhatsApp. Reclaim lost sales and streamline your marketing processes with bitCRM.

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Abandoned cart recovery

Personalized marketing

Instant setup

Data integration

Whatsapp automation

Order confirmations

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Aide AI Support Automation

$300-$800 / Month

8.2

2 Reviews

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Fully Automate Support Workflows and Question Answering Show more

Aide AI Support Automation is a versatile application designed to streamline customer service processes and enhance support efficiency. By utilizing AI, Aide helps in extracting valuable customer insights and automating various repetitive tasks such as order tracking, returns, and exchanges. The app empowers support agents by providing intelligent suggestions and using stored knowledge to automatically address common inquiries. It meticulously analyzes customer messages to identify potential automation opportunities, equipping users with the necessary tools to configure and optimize workflows. Aide enables automation of knowledge-based question answering while adhering to store policies for returns and exchanges. It also offers ongoing AI-driven insights and recommendations to continuously improve support operations. With CRM and API integrations, Aide facilitates seamless data access and action execution, making it an indispensable tool for modern customer service teams.

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Order tracking automation

Customer insights

Crm integrations

Api integrations

Returns automation

Automate support workflows

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bd Chat ‑ AI Customer Support

$4.9-$49.9 / Month

8.2

4 Reviews

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100% FREE Customer support made immediate and powerful! Show more

BoudrawAI - Sales & Orders Bot revolutionizes the way customers engage with online stores by offering an intelligent, 24/7 AI agent. This advanced bot assists with product research, comparisons, order updates, and general inquiries, continuously learning and evolving to minimize the need for human intervention. With features like knowledge gathering from chats, it seamlessly adapts to your business needs over time. BoudrawAI also offers extensive reporting and alerts, allowing businesses to swiftly respond to customer requests. The app enhances branding through customization options, ensuring the AI agent aligns with your brand identity. Additionally, BoudrawAI integrates with Shopify, effectively managing orders, products, and returns, and even makes AI-powered phone calls to customers for updates. This comprehensive solution optimizes customer service, making it easier than ever to meet the dynamic needs of your business.

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Shopify integration

Order updates

Product research

24/7 ai agent

Knowledge gathering

Branding customisation

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Mailo AI : E‑Mail Support AI

$19-$499 / Month

6.7

3 Reviews

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AI-driven email management for exceptional customer service Show more

Mailo Ai is an innovative customer support tool designed to optimize email management through advanced artificial intelligence. Its AI-driven automation capabilities allow businesses to efficiently handle customer inquiries, providing personalized and prompt responses that elevate customer satisfaction. By automating email classification and response generation, Mailo Ai eliminates the need for manual sorting, allowing support teams to focus on more critical tasks. Seamlessly integrating with platforms like Shopify, it enables businesses to streamline their support workflows without disrupting existing systems. Furthermore, its advanced customer sentiment analysis helps prioritize emails, ensuring that urgent matters are addressed promptly. Overall, Mailo Ai transforms customer support into a more efficient, responsive, and time-saving process.

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Shopify integration

Automated replies

Automated email classification

Sentiment analysis

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MESA: Workflow Automation

$12-$299 / Month

8.5

166 Reviews

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The ultra-flexible all-in-one automation app for busy shops. Show more

MESA: Workflow Automation is a powerful tool designed to streamline your e-commerce operations by automating various functionalities without the need for coding. It enables seamless integrations across SMS, email, FTP, and multiple apps, providing a tailored automation experience at each step of your workflow. The intuitive interface caters to businesses using Shopify and Shopify Plus, extending the capabilities of Shopify Flow with hundreds of pre-built templates and integrations. Whether you're automating tasks across over 100+ apps or using built-in tools for emails, AI, and approvals, MESA scales to meet the needs of stores of all sizes. Users benefit from exceptional customer service, including 5-star support and live chat, ensuring you maximize the advantages of workflow automation. Install MESA now to transform your business operations with ease and efficiency.

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Pre-built templates

Inventory management

Sms automation

Email automation

Order tagging

Customer tagging

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Arigato Workflow Automation

$15-$100 / Month

9.2

220 Reviews

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Custom workflows & pre-built libraries for easy automation Show more

Arigato Workflow Automation is an innovative app designed to streamline your business processes, eliminating the need for custom app development. With its extensive library of pre-built automations, Arigato makes speeding up routine tasks effortless. Users can customize their workflow utilizing hundreds of available data points and personalization tokens, ensuring tasks run smoothly on autopilot. The app offers seamless integration with your favorite work apps, allowing for robust automation of tasks that were once manual. Whether you're looking to utilize low-code or full-code solutions, Arigato provides the flexibility to choose either. It also features scheduled workflows for regular processes and on-demand automation for instant task execution. With AI coaching and world-class support, Arigato ensures you're back to focusing on core business activities in no time.

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Scheduled workflows

Pre-built automation libraries

Diy coding workflows

On-demand automations

Ai coaching

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Bento: Email & Automation

$30 / Month

(2.5/5)

3 Reviews

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All-in-One Email Marketing and Marketing Automation Show more

Bento: Email & Automation is a versatile tool designed for technical Shopify marketers and developers aiming to enhance customer retention, boost revenue, and expand their businesses through superior email and conversational marketing. This platform offers all the features expected from a top-tier email marketing solution, and much more. Bento allows you to send targeted emails to customers, create automations based on user behavior, and obtain real-time revenue data for various marketing efforts. The platform also includes a Spam API to keep your mailing list clean and efficient effortlessly. Support is a key part of the Bento experience, with options to schedule personal setup assistance or engage with a community of like-minded professionals on Discord. Bento is not just a tool but a partner in your journey to innovative marketing solutions, offering robust support and advanced features to help you achieve your goals.

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Targeted emails

User automations

Real-time revenue

Spam api

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Convead: Marketing Automation and Analytics

$35-$90 / Month

8.2

2 Reviews

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Boost conversions with AI-driven, personalized marketing automation & analytics. Show more

Convead: Marketing Automation and Analytics is a comprehensive platform designed to enhance your online store's performance by leveraging customer behavior analysis. Acting like a digital "salesperson," Convead intuitively engages visitors with personalized recommendations, special offers, and timely interventions to increase conversions and revenue. With its robust machine learning capabilities, this app creates seamless customer interactions, such as activating Live Chat at the optimal moment and collecting contact details for future engagement. Convead efficiently recovers abandoned carts and upsells products using automated emails, ensuring that potential sales don't slip away. Additionally, it allows you to segment your audience for targeted marketing and provides real-time insights into your sales funnel. By setting up and tuning Convead, you can enjoy improved sales and conversions without additional advertising expenses. Try Convead for free today and observe its impactful contribution to your business growth.

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Automated marketing campaigns

Customer segmentation

Ai-driven personalization

Live chat integration

Cart recovery emails

Behavior analysis

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All In One Support Button

$5 / Month

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One-click customer support via social media

Customizable branding

Multi-platform support

One-click access

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Remarkable AI: 24/7 Support

8.2

16 Reviews

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Supercharge your social media sales and customer support Show more

Chatdesk: 24/7 Support is your go-to solution for delivering exceptional customer service as your business expands. Utilizing cutting-edge AI and a team of US-based customer support experts, Chatdesk efficiently handles customer inquiries across social media, email, chat, and SMS. By identifying and training passionate followers of your brand, Chatdesk ensures your customers receive personalized and effective assistance while managing scheduling and quality control seamlessly. With the peak shopping season around the corner, their on-demand experts are geared up to meet your increased support needs. Integrate seamlessly with your existing helpdesk, ecommerce platforms, and social channels, and ensure 24/7 coverage, including weekends and holidays. Chatdesk enables you to scale one-on-one customer engagement, enhance conversions, and maintain a high customer satisfaction rate without requiring additional resources.

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Integrates helpdesk tools

Answer questions cross-channel

24/7 on-demand support

Scale customer engagement

Boost conversions effortlessly

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GA: Customer Support Forms

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Effortless Custom Forms for Streamlined Customer Support Show more

GA: Support Forms is an innovative application designed to elevate your business's workflow and customer engagement through customizable and responsive forms. Its user-friendly interface, complete with drag-and-drop functionality, allows you to effortlessly create personalized forms without any coding skills. Choose from a wide selection of templates to suit your brand and needs, ensuring a professional appearance that resonates with your audience. With instant email notifications, you'll never miss a submission, enabling prompt responses to customer queries and feedback. The app's robust analytics tools provide valuable insights into form performance, allowing you to refine your strategies and improve customer interactions. Trusted by businesses of all sizes, GA: Support Forms offers a seamless way to manage support requests efficiently and effectively.

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Email notifications

Performance tracking

Intuitive interface

Drag-and-drop

Robust analytics

Rich templates

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Shopify Customer support automation apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 6 Apps

Replyco ‑ eCommerce Helpdesk

Repli Desk

WonderChat: AI Support Chatbot

Cheerlink AI Chatbot and Email

EmbedAI Live Chat & AI Chatbot

monoloq - Your ChatGPT Chatbot

Webkul Helpdesk Support‑UVdesk

POWR: Customer Support Request

Hippo: Support and Marketing

bitCRM WA Marketing Automation

Aide AI Support Automation

bd Chat ‑ AI Customer Support

Mailo AI : E‑Mail Support AI

MESA: Workflow Automation

Arigato Workflow Automation

Bento: Email & Automation

Convead: Marketing Automation and Analytics

All In One Support Button

Remarkable AI: 24/7 Support

GA: Customer Support Forms