LiveSupporti ‑ Live Chat

Develop by Shopify

$5-$48

/ Month

Free plan available

Live Chat for your store

Customizable branding

Multilingual support

Ticketing system

Real-time monitoring

Shopify cart view

About LiveSupporti ‑ Live Chat

Launched Apr 05, 2016

Built by Shopify

Address

2369, 2369, Nairobi, 00100, KE

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Chat with your customers and provide great customer experience.

LiveSupporti allows you to chat with your customers while they are browsing your Shopify store. You can help them and answer their questions in real-time which will create better experience. Providing great customer support can boost your sales and make your customers happy.

Real-time visitors monitoring - see who is browsing your store.
Shopify cart - see what your customers have in their cart.
Branding - you can customize the colors of your chat box to match your brand.
Multilingual - your chat box can be displayed in any language you want.
Ticketing system - create better collaboration with your customers.

Pros

Real-time visitors monitoring - allows you to see who is browsing your store
Shopify cart integration - view the contents of customers' carts
Branding customization - adjust the chat box colors to match your brand
Multilingual support - display the chat box in any language
Ticketing system - facilitates better collaboration with customers
Improves customer support - enables real-time interaction with customers
Potential sales boost - enhanced customer support can lead to increased conversions

Cons

Requires constant availability - staff must be available to respond to chats in real-time
Possible complexity - may have a learning curve for businesses new to live chat software
Potential for excessive support load - high traffic stores might get overwhelmed with chat requests
User experience depends on internet stability - poor internet connection can affect chat performance

Top Helpful Reviews

Live in the Light

May 11, 2020 on Shopify

Have loaded this app just today and made several adjustments easily and quickly. Needed a little help and the support was quick and really helpful. Great app!

Blanket Sauna

May 03, 2020 on Shopify

This app is awesome means all the features are embedded in just a one app.It's user as well as customer friendly .We can send our attachment,having emoticons . Love it

DoggyBathroom - The Best Dog Litter Box with Vertical Pee Pads

Dec 13, 2019 on Shopify

I recommend this app, highly! Super easy and simple to use. Allows you to customize to match your brand, and their customer support is always available. The app is super intuitive and straightforward.

BoltzEquipmentParts.com

Aug 30, 2019 on Shopify

I tried different chat apps. Some too pricey to upgrade since we don't use chat that often. The premium version was the best value. Customer service was great!

Off Your Leash

May 05, 2019 on Shopify

Excellent app, real time visitor monitoring, works seamlessly with our store, Sound notification, Customize features. Great.

Dead Fly Zone

Feb 08, 2019 on Shopify

This app is not getting enough attention. I have tried no less than 5 different live chat/real time visitor monitoring apps and this one is the most concise, easiest to use that I've tried. It's also one of the least expensive ones out there. It was easy to set up and the few questions I had were answered immediately on chat with their tech support. It is also not filled with a ton of fluff you won't have time to look at when monitoring your visitors in real time. So far, I absolutely love this app and it's been the one I've been looking for, for over a year!