Shopify Customer support apps 2026

KM FAQ Page Adder

$44.99-$199 / Month

4 Reviews

Effortlessly create customizable FAQ pages to enhance customer communication. Show more

The KM FAQ Page Adder app is a powerful tool for merchants aiming to enhance their customer support by reducing repetitive inquiries. By facilitating the easy creation of a detailed FAQ page, the app helps merchants address common customer questions, thereby improving response times and enhancing the overall shopping experience. Merchants can organize questions into categories for easier navigation, ensuring customers find answers quickly and efficiently. The app is ideal for those looking to save time on customer support while building trust and transparency with their clientele. With its simple interface and full customization options, the FAQ Page Adder integrates seamlessly with existing systems and offers a responsive design that suits any device. Overall, it empowers merchants to streamline communication and elevate customer satisfaction.

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Responsive design

Customizable faq pages

Effortless faq creation

Organize questions

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Smartarget

$9 / Month

8.2

4 Reviews

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30+ apps: Chat, Popup, FAQ, Reviews, Lucky Wheel, Message Bar. Show more

Smartarget is a comprehensive suite of over 30 apps designed to enhance sales and customer engagement for businesses. It features an array of chat apps that facilitate seamless customer support through popular platforms like WhatsApp, Facebook Messenger, Telegram, and iMessage, as well as a Click to Call function. For those looking to capture leads and boost interaction, the app suite includes various popup tools such as newsletter forms, exit intent popups, and countdown popups. Additionally, Smartarget offers apps that elevate your digital marketing efforts, including social media follow icons, a Lucky Wheel for discounts, FAQ displays, customer reviews widgets, and storytelling features for Instagram and TikTok. By strategically leveraging these tools, businesses can significantly improve their online presence and customer experience. Whether you aim to increase customer trust with reviews, reduce inquiries with FAQs, or engage users with interactive elements, Smartarget provides the tools necessary to drive success.

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Popup forms

Customer reviews

Exit intent popup

Customer support chat

Click to call

Countdown popup

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QBot | FAQ Page & Chatbot

$9.95 / Month

(1/5)

1 Reviews

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Beautiful FAQ Page. Responsive Accordion. Helpful AI Chatbot. Show more

QBot is an innovative app designed to revolutionize customer interaction through its dynamic FAQ page and advanced chatbot capabilities. It seamlessly integrates into your website, providing a comprehensive, user-friendly platform for addressing customer inquiries and feedback. With QBot, businesses can automate their customer support processes, ensuring quick and accurate responses to frequently asked questions. The app's AI-powered chatbot learns from interactions, continuously improving its communication skills and understanding of user needs. QBot also offers customization options, allowing businesses to tailor the FAQ content and chatbot responses to align with their brand voice and specific customer requirements. Easy to set up and manage, QBot is an essential tool for enhancing user engagement, reducing response times, and optimizing customer satisfaction. By leveraging QBot’s technology, companies can focus on growth and innovation while maintaining exceptional customer service standards.

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Ai chatbot

Faq page

Responsive accordion

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StoreClerk: AI Sales & Support

$29.99-$99.99 / Month

8.2

1 Reviews

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Drive sales and product discovery with our hassle-free bot Show more

StoreClerk: AI Sales & Support is a cutting-edge app that transforms customer service through AI-driven personalization and efficiency. It intelligently recommends products, facilitates upselling, and provides comprehensive support by accurately interpreting customer intents. Seamlessly integrating into any store with a customizable appearance, StoreClerk ensures a consistent and professional shopping experience. Merchants benefit from its round-the-clock availability and cost-effectiveness, while it handles everything from product discovery to support inquiries, allowing businesses to focus on core activities. The app also excels in surfacing desired products and matching benefits to customer needs, thereby driving conversions. Through its intuitive setup and ability to answer questions about shipping and returns, StoreClerk effectively enhances customer engagement and satisfaction. Its effortless integration and functional versatility make it a valuable tool for modern retailers looking to improve sales and service processes.

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Seamless integration

Customizable appearance

Product discovery

Real-time chat

Ai personalization

24/7 availability

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MIT WhatsApp Widgets: 4 in 1

$2.99 / Month

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Enhance your store with customizable WhatsApp marketing and support widgets. Show more

MIT WhatsApp Widgets: 4 in 1 is a comprehensive application designed to seamlessly integrate versatile WhatsApp widgets into your online store for enhanced marketing, sales, and customer support. With its intuitive Link Share and Share Product widgets, your customers can effortlessly share your website's content with their contacts on WhatsApp, increasing visibility and engagement. The app also features a convenient chat widget, allowing users to initiate live conversations with your support team through a single tap or click. Each widget in the app is fully customizable, enabling you to align them perfectly with your store’s unique theme and style. Additionally, you can choose which widgets to display on specific products and pages, ensuring targeted interaction. MIT WhatsApp Widgets supports the integration of multiple WhatsApp widgets within the same store, providing a flexible and user-friendly experience. Explore the possibilities by integrating these adaptable tools into your store today!

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Whatsapp chat widget

Multiple widget support

Link share widget

Product share widget

Order widgets

Fully customizable widgets

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Crisp ‑ Helpdesk & AI Chatbot

$45-$295 / Month

6.7

36 Reviews

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Give your customer support experience a human touch Show more

Crisp - Live Chat & AI Chatbot is a versatile e-commerce helpdesk designed to empower small and medium-sized online stores with instant customer connectivity. By offering a suite of evolving tools, including chatbots and live chat, Crisp enables Shopify store owners to seamlessly navigate the omnichannel revolution. The app centralizes communication across 12 channels, such as emails, Instagram DM, and Messenger, enhancing the efficiency of customer interactions. Its user-friendly AI bots ensure smooth transitions to human support, marrying technology with personalized service. Additionally, Crisp features a dedicated FAQ page builder and a chatbot builder with pre-built scenarios, simplifying problem-solving for customers. Lightning-fast to install on Shopify, Crisp offers an all-in-one solution to craft the perfect e-commerce experience.

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Quick installation

Faq page builder

Centralize channels

Ai bots handover

Pre-built scenarios

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☆AiLead: FREE AI Sales Chatbot

8.2

12 Reviews

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AI sales and support enhancing customer engagement and streamlining shopping experience. Show more

AiLead: AI Sales & ChatBot is a sophisticated AI-driven solution tailored for online merchants, aimed at boosting sales performance and enhancing customer support. This app facilitates seamless real-time conversations with website visitors, providing immediate answers to queries related to store operations and guiding customers throughout their shopping journey. Designed to work with both international and local e-commerce platforms, AiLead effectively boosts customer engagement and simplifies the purchasing process. Key features include a 24/7 AI chatbot that responds to inquiries about products, shipping, and payments, and an AI sales assistant that suggests products and encourages purchase completion. The app supports multiple languages, allowing it to communicate with customers in their preferred language. Enhancements such as Automated Marketing and Growth Insights are on the horizon, with plans to offer personalized marketing offers and track user interactions to refine conversion strategies.

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Multi-language support

Automated marketing

Ai sales assistant

Growth insights

24/7 ai chatbot

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Enalito: Email, SMS, ChatBot

$29-$99 / Month

8.2

3 Reviews

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Advanced eCommerce AI Chatbot & Marketing Automation Show more

Enalito: Email, SMS, ChatBot is a cutting-edge AI-driven platform designed to enhance customer support and accelerate revenue growth. It leverages AI segmentation to identify new revenue streams and prevent customer attrition, ensuring a more robust marketing strategy. The platform offers on-site personalization widgets and personal stores for users, empowering them for a more customized shopping experience. At the heart of the application, an AI chatbot provides instant offers, significantly increasing customer conversions and loyalty. By integrating real-time event-triggered actions across multiple channels—email, SMS, WhatsApp, and the chatbot itself—Enalito ensures a seamless, multichannel marketing approach. It supports a broad range of email marketing campaigns, from abandoned carts to win-back emails, managed with AI-generated insights and automation tools. This all-in-one solution is a game-changer for businesses looking to revolutionize their customer experience and drive substantial growth.

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Revenue opportunities

Email marketing

Sms campaigns

Omnichannel campaigns

Campaign automation

Drip campaigns

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ChannelReply

8.2

2 Reviews

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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.

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Issue refunds

Order info integration

Direct replies

Personalized autoreplies

Update order info

Identify messages

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Aisq: Auto Customer Support

$24.99-$199.99 / Month

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Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.

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Automated responses

Unified ticketing system

Action suggestions

Customer order access

One-click response

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PlaybackPro ‑ Live Preview

$9-$39 / Month

(3.5/5)

2 Reviews

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Watch customers in real-time. Show more

PlaybackPro - Live Preview is an innovative app designed to enhance your online store's engagement and sales through real-time interactions. This app allows you to connect to live sessions and provides the ability to view live previews of customer interactions, helping you understand visitor behavior and preferences more effectively. With integrated chat functionality, you can communicate directly with potential customers, addressing their queries instantly to boost conversion rates. Additionally, the app's notification system alerts you to sessions that have shown interest but haven't placed an order, enabling you to proactively engage. Users can filter sessions based on cart value, errors, UTMs, and other metrics to target high-potential visitors strategically. By offering these comprehensive tools, PlaybackPro not only aids in driving sales but also streamlines customer support operations.

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Real-time preview

Customer support

Live chat integration

Session recording

Sales optimization

Notification alerts

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Telegram Chat ‑ Common Ninja

$4.99 / Month

(1/5)

1 Reviews

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Improve User Experience With a Telegram Chat on Your Store Show more

Common Ninja’s Telegram Chat app is a powerful communication tool designed to enhance customer interaction via the popular Telegram platform. With this app, businesses can respond to customer inquiries efficiently, streamline decision-making processes, and provide valuable information through a 24/7 online chat service. The app is user-friendly and does not require any coding skills, making it accessible for all users. It comes with a variety of customization options, including multiple button icons to complement your design and the ability to toggle message timestamps. The interface is simple, with easy content management features and rich styling options. Additionally, the app offers multiple skins with beautifully designed templates to fit various aesthetic preferences.

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No coding required

Simple user interface

Customizable options

Rich styling options

Multiple skins

24/7 online chat

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HelpDesk for Ecommerce support

8.1

2 Reviews

Automated help desk for smart, team-based ticket resolution Show more

HelpDesk for Ecommerce Support is a comprehensive customer service application designed to streamline and enhance the support experience for online retailers. Tailored specifically for the fast-paced world of ecommerce, this app integrates seamlessly with popular ecommerce platforms, enabling businesses to manage customer inquiries more efficiently. With features like AI-driven ticket automation, multi-channel support, and real-time chat, HelpDesk allows support teams to respond faster and resolve issues more effectively, ensuring higher customer satisfaction. The intuitive dashboard provides insightful analytics, helping businesses track performance metrics and identify areas for improvement. Additionally, HelpDesk's robust collaboration tools foster seamless team communication, empowering support agents to deliver consistent and personalized assistance. With security and scalability at its core, HelpDesk for Ecommerce Support is the ideal solution for businesses aiming to elevate their customer service standards.

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Team collaboration

Automated ticketing

Smart resolution

PX WhatsApp Chat ‑ Live Chat

$2.95 / Month

(1/5)

1 Reviews

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Let customers contact your store via WhatsApp button instantly Show more

PX WhatsApp Chat ‑ Live Chat is a dynamic and user-friendly application designed to enhance communication between businesses and their customers through the widely used WhatsApp platform. By integrating seamlessly with your website or e-commerce store, this app provides visitors with an instant chat option, allowing for real-time interaction and improved customer service. The app facilitates direct communication, enabling customers to inquire about products, seek support, or receive quick assistance, thereby enhancing user experience and fostering customer satisfaction. With easy setup and customizable features, businesses can tailor the chat interface to align with their brand identity. PX WhatsApp Chat serves as a powerful tool to build strong customer relationships and increase engagement by leveraging the familiarity and convenience of WhatsApp. Ideal for businesses of all sizes, this app helps in boosting conversion rates and nurturing lasting client connections.

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Whatsapp button

Instant contact

Enhanced support

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ZB: Facebook & Messenger Chat

$4.99-$19.99 / Month

9.1

21 Reviews

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Support your customers quickly using Facebook Live Chat. Show more

Zotabox Facebook Chat is an innovative app designed to enhance customer communication by enabling seamless contact through personal Messenger accounts. This user-friendly tool allows businesses to easily sort and label incoming messages for efficient organization and follow-up. Additionally, the app lets users keep notes within Messenger, ensuring important details are readily accessible for future reference. With message history preserved indefinitely, businesses can maintain superior customer service by referencing past interactions. The app addresses customers' preference for using Messenger over traditional email, facilitating a more engaging and responsive business relationship. By integrating directly with Messenger, Zotabox Facebook Chat offers a streamlined and professional way to manage customer interactions.

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Messenger contact

Message labeling

Notes in messenger

Message history

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proteger ‑ 安心して買える延長保証サービス

6.4

17 Reviews

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延長保証により安心できる購入体験を作り、マーチャントとエンドユーザーに価値をお届けします！ Show more

Proteger ‑ 安心して買える延長保証サービス is a comprehensive app designed to enhance customer satisfaction and provide an additional revenue stream for retailers without any risk. By offering an extended warranty option, retailers can easily manage the process without engaging in complex administrative tasks. Proteger turns potentially negative experiences, such as product malfunctions, into positive ones by handling the entire claims process with precision and care. Customers benefit from 24/7 online or phone support, ensuring they have constant access to assistance and information regarding their warranties. The app covers a wide range of products, including electronics, home appliances, sports equipment, automotive parts, furniture, jewelry, and musical instruments. If your products aren't listed, Proteger encourages retailers to reach out for tailored solutions. Additionally, the app seamlessly integrates with Shopify, enabling automatic tracking and management of warranty sales right from the platform.

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Shopify integration

Automated tracking

24/7 support

Extended warranty

Wide product coverage

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Re:amaze AI Helpdesk & Chat

$29-$899 / Month

7.2

176 Reviews

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Convert more customers w/ AI powered helpdesk and live chat Show more

Reamaze Live Chat Helpdesk CRM is a robust platform designed to enhance customer engagement and drive business growth. It leverages AI chatbots and live chat tools optimized for sales, helping turn potential shoppers into loyal, repeat buyers. The app offers a unified helpdesk inbox and CRM, seamlessly integrating conversations from various sources like email, social media, SMS, and voice calls, and mapping them to orders, revenue, returns, and reviews. Reamaze allows businesses to manage and modify Shopify orders directly within customer support chats, streamlining operations. With AI-driven automation, teams can create responses, write FAQ articles, build chatbots, and summarize interactions efficiently. Additionally, businesses can automate standard tasks to save time and utilize features like satisfaction surveys, status pages, and push notifications to keep customers engaged and informed. Overall, Reamaze empowers teams to work smarter and faster, ensuring a seamless and personalized customer experience.

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Push notifications

Automations

Order management

Ai chatbots

Content generation

Unified inbox

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SleekFlow ‑ Conversational AI

$199-$399 / Month

9.1

2 Reviews

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Recover abandoned cart, automate support and sales workflow Show more

SleekFlow - Sell on WhatsApp is a versatile app designed for Shopify stores to enhance communication and boost sales through the power of WhatsApp. By automating messages for abandoned carts and order confirmations, SleekFlow helps merchants improve sales performance and streamline customer support operations. The app allows store owners to efficiently segment customers based on spending habits and product categories, enabling targeted campaign messages that drive higher conversion rates. With order history readily accessible in the inbox, businesses can provide better sales and support experiences. Additionally, merchants can send automated updates on order confirmations and shipping directly over WhatsApp, enhancing customer engagement and satisfaction. SleekFlow also features tools for tracking sales performance across social channels, offering a comprehensive solution for Shopify stores looking to optimize their operations through effective communication strategies.

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Customer segmentation

Sales tracking

Order history

Targeted campaigns

Automated messages

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ChatMe ‑ What is Chat App

8.2

2 Reviews

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WhatsApp chat button for better support & direct touch. Show more

ChatMe ‑ WhatsApp Chat Button is a user-friendly app designed to facilitate seamless communication between businesses and their customers. By integrating a WhatsApp chat button into your store, you enable customers to easily initiate direct conversations with you, addressing their queries promptly with a personal touch. This app eliminates the need for complex coding, offering an effortless one-minute installation with a responsive design that works across both mobile and desktop devices. Businesses can customize the WhatsApp number and prefilled messages to ensure a personalized customer interaction that enhances trust and encourages purchases. ChatMe ensures that customers have their questions answered by real people, not bots, significantly boosting their confidence in proceeding with transactions. With this no-frills solution, your store gains a direct channel for communication that can lead to increased customer satisfaction and improved sales.

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Responsive design

Easy installation

Whatsapp chat button

Custom prefilled messages

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POWR: Customer Support Request

$10.99-$98.99 / Month

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

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Shopify Customer support apps

Related Categories

Price

Based on reviews

Showing 100 to 120 of 201 Apps

KM FAQ Page Adder

Smartarget

QBot | FAQ Page & Chatbot

StoreClerk: AI Sales & Support

MIT WhatsApp Widgets: 4 in 1

Crisp ‑ Helpdesk & AI Chatbot

☆AiLead: FREE AI Sales Chatbot

Enalito: Email, SMS, ChatBot

ChannelReply

Aisq: Auto Customer Support

PlaybackPro ‑ Live Preview

Telegram Chat ‑ Common Ninja

HelpDesk for Ecommerce support

PX WhatsApp Chat ‑ Live Chat

ZB: Facebook & Messenger Chat

proteger ‑ 安心して買える延長保証サービス

Re:amaze AI Helpdesk & Chat

SleekFlow ‑ Conversational AI

ChatMe ‑ What is Chat App

POWR: Customer Support Request