Shopify Customer support apps 2025

Footway+

Streamline e-commerce with shared logistics and support services for stores. Show more

Footway+ is a powerful e-commerce platform designed to streamline and enhance your online business capabilities. By centralizing essential processes like storage, customer support, and delivery, Footway+ allows multiple stores to efficiently share infrastructure, thereby reducing individual operational strain. This scalable solution not only simplifies logistics and supply chain management but also optimizes customer service, enabling merchants to concentrate on business growth and innovation. With no initial investment required, businesses can access a full suite of services seamlessly integrated with platforms like Shopify. Footway+ supports shipping to 24 markets, complete with localized customer support to ensure a smooth cross-border shopping experience. Experience increased e-commerce reach and sales with Footway+, where operational excellence meets simplicity.

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Easy shopify integration

Shared logistics infrastructure

Simplified supply chain

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Whatsapp Chat Pro

Claim Offer

"Boost sales with customizable WhatsApp chat for instant customer support." Show more

WhatsApp Chat Pro is an innovative app designed to seamlessly integrate a fully customizable WhatsApp chat button into your Shopify store. This powerful tool enables direct communication with your customers, providing an efficient platform for real-time support, product inquiries, and sales facilitation. With an emphasis on being mobile-friendly and easy to set up, the app allows for a personalized brand experience that enhances customer engagement. Businesses can leverage this feature to forge stronger customer relationships and drive higher conversion rates. The app's design ensures that it fits perfectly across all devices, optimizing the customer experience on both desktop and mobile platforms. Whether you aim to answer questions promptly or guide customers towards a purchase, WhatsApp Chat Pro is an essential tool for any Shopify store looking to enhance its customer service.

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Real-time messaging

Customizable chat button

Mobile-responsive design

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Aurum: Messenger Chat Connect

$1 / Month

Claim Offer

"Seamlessly integrate Messenger for instant customer support on Shopify." Show more

Aurum: Messenger Chat Connect is an intuitive app designed to seamlessly integrate Facebook Messenger into your Shopify store. With just a few clicks, you can add a Messenger button, making it easy for customers to contact you directly. This feature enhances communication by allowing customers to quickly ask questions and receive real-time responses, improving their overall shopping experience. The app requires no technical skills for setup, ensuring a hassle-free integration process. By providing an efficient communication channel, Aurum helps build trust and fosters customer loyalty without adding to your workload. Stay connected and elevate your customer support with this simple, yet effective tool.

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No coding required

Quick integration

Direct customer messaging

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Smartarget Line ‑ Contact Us

$9 / Month

6.6

3 Reviews

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Allow customers to contact you using Line Chat Show more

Smartarget Line - Contact Us is designed to enhance communication by integrating Line chat directly into your website, making it seamless for customers to reach out. By adding a Line icon on every page, the app ensures that prospective customers can contact you in a way that is both familiar and trustworthy. Once a message is sent, you'll have the flexibility to respond within hours, with replies sent directly to customers' mobile devices, reducing the risk of losing leads. The app is designed to work seamlessly across both computers and mobile devices, ensuring accessibility at all times. Additionally, you can customize the appearance of the Line chat to match your website's aesthetics and display one or multiple agents, providing a professional and consistent customer service experience. This app effectively bridges the communication gap, encouraging customer engagement and boosting trust.

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Customizable style

Multi-device support

Easy contact option

Multiple agents display

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Yuma AI

Claim Offer

"Automate customer support with AI-powered ticket handling and seamless integrations." Show more

Yuma AI revolutionizes customer support by deploying AI agents to manage support tickets efficiently and effectively. These intelligent agents can interpret customer intent, access order details, update shipping information, and process refunds seamlessly, all while integrating directly with your current help desk systems. By connecting with platforms like Shopify, Zendesk, Gorgias, and Kustomer, Yuma AI ensures that actions are performed just as your human agents would. The AI agents converse in natural language, can bring human agents into conversations when necessary, and continually learn from past interactions to improve performance. They deliver 24/7 multilingual support to scale your customer service globally, maintaining consistent performance and alignment with your brand's voice and policies. Additionally, Yuma AI offers an AI Chat Widget to deploy on your website, providing responsive and real-time support to your customers.

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Shopify integration

Seamless integrations

Helpdesk integration

Ai chat widget

Customizable behavior

24/7 multilingual support

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Doko AI ‑ AI Chatbots

8.2

2 Reviews

Claim Offer

Effortlessly create AI chatbots for automated customer support and task management. Show more

Doko AI ‑ AI Chatbots is a versatile tool that empowers businesses to create custom AI chatbots effortlessly, without requiring any technical expertise. Designed with ease of use in mind, the app addresses real-world challenges by automating repetitive tasks such as answering FAQs, tracking orders, and scheduling appointments. This functionality enables businesses to enhance their customer support and streamline operations. It is particularly beneficial for merchants across various sectors, including retail, e-commerce, and healthcare. For instance, a small store can utilize the app to recommend products or manage customer inquiries more efficiently. With Doko AI, businesses can offer human-like product recommendations and create support tickets, providing a seamless customer experience. This app is an invaluable asset for any business looking to elevate its customer service through automation.

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Product recommendations

Track orders

Automate tasks

Create ai chatbots

Answer faqs

Schedule appointments

Install App

Detective FAQ Chat & Helpdesk

$4.99-$9.99 / Month

8

17 Reviews

Claim Offer

Reduce customer support with FAQ's and a Helpdesk widget. Show more

Detective FAQ Chat & Helpdesk is an innovative tool designed to streamline customer support by providing easily accessible answers to frequently asked questions. This app features a Help Desk widget that integrates searchable FAQs, live chat, and email support directly within your online store, enhancing customer interaction. It offers a static FAQ page where customers can quickly find answers to their inquiries, reducing the burden on your support team. The app not only improves efficiency but also boosts customer confidence by allowing FAQ integration with specific products or collections. Moreover, it includes order tracking functionality, further enhancing the customer experience. With an intuitive design, Detective FAQ Chat & Helpdesk is a comprehensive solution for enhancing service quality and satisfaction.

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Order tracking

Email support

Product-specific faq

Chat integration

Searchable faqs

Help desk widget

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ShopGPT

Claim Offer

AI concierge that refers new customers and answers questions Show more

ShopGPT is a cutting-edge shopping concierge chatbot designed to elevate the e-commerce experience for Shopify store owners and their customers. This AI-powered bot engages with customers by automatically sending texts after orders are placed, providing answers to product-related inquiries, and streamlining customer support. ShopGPT excels in product research, effortlessly matching customers with relevant products on Shopify stores and guiding them directly to the checkout page. It empowers businesses to boost sales by leveraging existing customers and capturing new leads without the need for upfront marketing expenses. By utilizing untapped communication channels like SMS, WhatsApp, and Messenger, ShopGPT broadens a store's reach. Additionally, merchants can analyze key metrics such as search placement, cart conversion, and order data to refine their strategies and maximize growth potential.

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Acquire customers

Frictionless experience

Ai customer support

Untapped channels

Analyze metrics

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Phone.do 24/7 Human Support

2 Reviews

Claim Offer

Avoid lost sales by helping your customers when they need it Show more

Phone.do 24/7 Human Support is a revolutionary app designed to enhance customer retention by providing instant assistance. This app introduces a seamless widget that integrates into your store, connecting you with a vast network of highly trained customer service agents ready to assist your clients via chat or call. By offering prompt, personalized support, the app increases the likelihood that your customers will finalize their purchases, thus boosting sales and satisfaction. Not only is this service cost-effective, eliminating the need for an internal team, but it also surpasses the quality typically found in outsourced call centers. Phone.do allows you to control the language, location, and expertise of your dedicated support agents, tailoring the experience to your unique business needs. A comprehensive dashboard provides insights into every interaction, ensuring you can monitor performance and address any unresolved issues promptly.

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Comprehensive dashboard

Instant live support

Chat or call

Easy widget implementation

Customizable agent control

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Betii AI Phone Receptionist

Your AI Phone Support Agent Show more

Betii AI Phone Receptionist is a cutting-edge customer support app designed to enhance communication between e-commerce stores and their customers. By emulating your unique voice, Betii ensures that your brand's identity is consistently maintained during interactions, providing a seamless and personalized customer experience. The app allows you to build a custom widget for your website, enabling customers to easily input their details and receive a call back within seconds. Betii connects customers to your AI call agent instantly, offering swift assistance and guidance just as you would yourself. This innovative tool effectively makes it feel like you have multiple versions of yourself, engaging with and supporting customers at any time. With Betii, elevating your customer service to new heights is both achievable and effortless.

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Custom widgets

Unique voice customization

Instant call connection

Automated customer info collection

Kore.ai Retail Assist

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AI-Powered Shopping Assistant for Seamless Shopping & Tracking Show more

Kore.ai Retail Assist is an innovative chatbot designed to transform customer engagement and streamline order management. Leveraging GenAI, the app enhances product search capabilities, delivering personalized responses for a superior shopping experience. Customers can easily place orders, track their status, and perform tasks such as cancelations and returns through simple interactions with the chatbot. By processing FAQs and manuals, Kore.ai Retail Assist offers comprehensive customer support, reducing the need for human intervention in query resolution. This ensures efficient handling of customer inquiries and seamless agent transfers when needed. The app also prioritizes user experience by ensuring quick and accurate filtering based on customer queries, making retail operations more efficient and customer-focused.

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Automated responses

Customer engagement

Order tracking

Returns management

Order management

Order placement

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REVE Chat ‑Live Chat & Chatbot

$15-$50 / Month

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Live Chat Platform with AI Chatbots, Cobrowsing & Video Chat Show more

REVE Chat - Live Chat & Chatbot is a powerful tool designed to enhance your Shopify store's customer engagement and support. This app enables you to interact with your customers instantly through live chat, helping to boost sales and improve online conversions. By centralizing your customer support across all channels onto one platform, REVE Chat makes it easier to manage inquiries and issues, effectively cutting your customer support workload in half. Additionally, the app's chatbot automation helps increase conversion rates and minimize cart abandonment, thereby driving more successful transactions. With features like tracking customer cart items, viewing order details and status, and sharing or recommending Shopify products, REVE Chat provides a comprehensive solution to enhance customer experience and streamline your e-commerce operations.

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Product recommendations

Ai chatbots

Automated chatbots

Cart tracking

Omni-channel support

Video chat

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ConnectNow: Video Connect

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Video tool for creating virtual call centre Show more

ConnectNow: Video Connect is an innovative video interaction tool designed to enhance customer engagement directly from your store page. Visitors can easily initiate video calls for inquiries, live product demonstrations, or assistance with products and services. The app features multi-level video channels, effectively transforming your website into a virtual video call center. It supports multiple concurrent connections, automatically routing customers to the appropriate sales or support teams to ensure efficient service. Without needing a phone number, ConnectNow simplifies customer interaction, fostering a direct and personal connection with your audience. Ideal for businesses looking to boost customer satisfaction and streamline communication processes, ConnectNow offers a seamless integration that enhances user experience.

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Video call initiation

Live product demos

Multi-level video channels

Concurrent customer connections

Auto-routing system

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ChannelReply

8.2

2 Reviews

Claim Offer

View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.

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Issue refunds

Order info integration

Direct replies

Personalized autoreplies

Update order info

Identify messages

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eBanqo ‑ Live Chat & Chatbot

$15-$266 / Month

9.1

2 Reviews

Claim Offer

AI-powered sales and support on all your chat channels Show more

eBanqo ‑ Live Chat & Chatbot is a versatile messaging solution designed to enhance customer interactions for online stores. It integrates seamlessly with popular platforms like Facebook Messenger, Instagram DM, WhatsApp, and Google's Business Messages, allowing buyers to access your inventory through their favorite channels. By unifying all chat messages on one screen, eBanqo enables quick responses, helping you engage with customers making buying decisions in seconds. Its AI chatbots empower customers to self-serve, offering features like inventory searches, issue reporting, and order tracking. Whether at your desk or on-the-go, you can manage all chats from a single platform, ensuring high-quality interactions. The app also supports broadcast messaging to engage and inform buyers and prospects, while a 24/7 AI bot provides instant answers to inquiries. Transform direct messaging into a powerful sales tool by turning your social media platforms into interactive online stores with eBanqo ‑ Live Chat & Chatbot.

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Unified chat screen

Instant customer response

Ai chatbot self-service

Monitor team chats

Broadcast messages

24/7 ai support

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ShopLite: Smart AI Chatbot

$21-$249 / Month

Claim Offer

"Automate sales, support, and insights. Elevate customer service effortlessly." Show more

ShopLite AI Chatbot Agent is designed to enhance business efficiency and customer service through automation and advanced analytics. It seamlessly handles sales support, manages product inquiries, and provides personalized recommendations while tracking orders and processing refunds for all users, whether logged in or not. By automating these tasks, ShopLite enables businesses to save time and reduce the workload, leading to improved customer satisfaction. The app also offers comprehensive analytics, tracking leads and customer satisfaction (CSAT) to provide actionable insights for business optimization. Merchants can benefit from its 24/7 availability and multi-language support, making it a versatile solution for streamlining operations without the need for additional staff. With real-time updates on shipment status, ShopLite ensures customers are informed every step of the way, fostering trust and reliability.

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Tracks orders

Automates sales support

Handles product inquiries

Offers recommendations

Provides real-time updates

Tracks leads

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Redpen Widget

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Customer Support Request and Bug Capture Platform Show more

Redpen Widget is a powerful customer support request and bug capture platform designed to enhance your existing issue tracking tools. By enabling users to report visual and actionable issues directly from their web browsers, Redpen significantly reduces bug turnaround time. The app simplifies the traditionally tedious process of logging bugs by allowing reports to be submitted with just a single click, thus saving development teams valuable time and resources. Redpen not only speeds up the reporting process but also ensures that each report includes comprehensive diagnostic information and visual evidence, making it easier for teams to address issues efficiently. By streamlining the issue reporting workflow, Redpen helps reduce both development and support costs, providing a seamless experience for both users and support teams.

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Visual reports

Actionable issues

Single click reporting

Browser integration

Issue diagnostics

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OneHash Chat

$27-$270 / Month

Claim Offer

Omni-channel customer support with seamless Shopify integration. Show more

OneHash Chat is a comprehensive customer support solution designed to streamline communication and enhance customer interactions. This intuitive platform allows businesses to connect with customers across multiple channels, including Email, SMS, WhatsApp, Instagram, and more, facilitating seamless conversations from a single interface. The integration of a chat widget with Shopify’s native features simplifies the way businesses provide updates, track orders, and manage customer inquiries. OneHash Chat supports marketing campaigns, automations, and provides a robust help center to optimize customer engagement. It also enhances order management by enabling easy actions such as refunds, returns, fulfillment, and cancellations, and keeps customers informed with real-time order status updates via omni-channel communication. Furthermore, businesses can effortlessly share product recommendations and discounts directly through chats, elevating the customer experience and boosting sales opportunities.

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Shopify integration

Order tracking

Order management

Marketing campaigns

Order status updates

Chat widget

Install App

SchlauDesk Helpdesk

$15-$59 / Month

Claim Offer

Transform your customer support with AI-driven responses Show more

SchlauDesk Helpdesk is an innovative customer support tool designed specifically for Shopify merchants, aiming to enhance the efficiency and effectiveness of e-commerce businesses. This advanced platform leverages AI to offer intelligent answer-suggestions, streamlining the management of customer inquiries and facilitating swift, personalized responses. By integrating seamlessly with Shopify, SchlauDesk centralizes all communications into a single, unified inbox, simplifying the support process for busy merchants. This efficient approach not only improves customer satisfaction but also boosts operational efficiency, making it indispensable for businesses looking to scale their support operations. With SchlauDesk Helpdesk, merchants can handle customer support tickets more effectively, ensuring that every interaction is resolved promptly and satisfactorily. As e-commerce businesses continue to grow, the smart automation features provided by SchlauDesk become crucial in managing increasing customer demands efficiently.

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Efficient ticket management

Ai-powered responses

Unified inbox

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StoreMind

$24.99-$369.99 / Month

Claim Offer

Product AI & Intelligent Store Assistant to Manage Engagement Show more

StoreMind is an innovative app designed for merchants looking to enhance their customer experience with interactive technology. Offering Generative AI store assistants, it provides 24-hour help and support, ensuring that customers receive real-time assistance with their orders or any shopping queries. By utilizing access to the product catalogue and customer order histories, StoreMind's assistant chatbots deliver tailored and personalized interactions. The app generates unique product chatbots from detailed product descriptions and attributes, which not only fosters user engagement but also boosts sales. With unparalleled data collection capabilities, StoreMind gathers valuable insights into customer interactions, helping businesses make informed decisions. Easily integrated with any e-commerce platform, StoreMind offers a seamless and engaging user experience that elevates customer interaction to the next level.

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Seamless integration

Customer engagement

Data collection

Product descriptions

Ai chatbots

Sales booster

Install App

Shopify Customer support apps

Related Categories

Price

Based on reviews

Showing 160 to 180 of 201 Apps

Footway+

Whatsapp Chat Pro

Aurum: Messenger Chat Connect

Smartarget Line ‑ Contact Us

Yuma AI

Doko AI ‑ AI Chatbots

Detective FAQ Chat & Helpdesk

ShopGPT

Phone.do 24/7 Human Support

Betii AI Phone Receptionist

Kore.ai Retail Assist

REVE Chat ‑Live Chat & Chatbot

ConnectNow: Video Connect

ChannelReply

eBanqo ‑ Live Chat & Chatbot

ShopLite: Smart AI Chatbot

Redpen Widget

OneHash Chat

SchlauDesk Helpdesk

StoreMind