Shopify Customer support apps 2026

CartBuddy

$129-$899 / Month

"AI chatbot for seamless Shopify order tracking and customer support." Show more

CartBuddy is a cutting-edge application designed to elevate customer service through advanced AI capabilities. With its intelligent chatbot, users gain access to instant order tracking, streamlined complaint resolution, and personalized product recommendations tailored to individual customer preferences. By implementing CartBuddy, businesses can enjoy significant benefits, such as reducing the number of support tickets, boosting conversion rates, and enhancing overall customer satisfaction. The app integrates effortlessly with Shopify, requiring minimal setup while delivering maximum value through automated and efficient interactions. Key features include real-time order tracking with timely delivery updates and estimated arrival times, 24/7 customer support with zero wait times, and a comprehensive analytics dashboard to monitor chatbot performance and ROI. Additionally, CartBuddy supports multiple languages, making it an excellent tool for catering to a global customer base.

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Chad: AI Chat Agent + Helpdesk

$109-$229 / Month

8.2

1 Reviews

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Automate your customer support: simple, scalable, no chatbots Show more

Chad is your intelligent self-service platform designed to alleviate the burden of overwhelming support tickets. Available 24/7, Chad empowers customers to resolve most routine issues instantly, enhancing their experience while reducing the workload on your team. With a straightforward setup process that involves merely copying and pasting your store policy, it eliminates the complexities of traditional customer support systems like macros and dialog trees. Chad supports over 1,500 couriers worldwide for tracking orders and shipping statuses, offering customers the flexibility to edit their address or items before shipping. It seamlessly connects to your support inbox, ensuring you never miss a ticket again, while providing an easy escape hatch to live support to reduce customer frustration. By automating repetitive tasks, Chad allows your business to focus on what truly matters—innovation and growth. Say goodbye to ticket backlogs and hello to unparalleled efficiency with Chad.

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Reverse COD Form & Upsell

$8.95-$15 / Month

(1/5)

2 Reviews

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Form Cash On Delivery (COD) Show more

Reverse COD Form & Upsell is a versatile app designed to enhance your e-commerce experience by introducing strategic upselling opportunities. With this application, you can present an attractive additional product offer to your customers right after they complete a purchase. This post-purchase upsell is seamlessly integrated into the checkout process, giving customers the option to either accept or decline the offered product. The app supports various payment methods, including Cash on Delivery (COD), and includes flexible shipping options such as free or paid shipping. Additionally, Reverse COD Form & Upsell allows for unlimited upsell opportunities, encouraging increased sales with each transaction. It also features multi-pixel integration for Facebook and TikTok ads, enabling precise ad tracking and optimization. Moreover, the app offers WhatsApp chat support for customer engagement and the ability to store and download sales data in real-time through Google Drive, facilitating efficient order management and analysis.

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OMO Notifications

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"Automate e-commerce marketing and support with AI-powered OMO Notifications." Show more

OMO Notifications is an innovative, AI-driven platform crafted to empower merchants in automating their marketing and customer support across all major communication channels. Tailored for the dynamic needs of e-commerce and retail businesses, OMO simplifies the process of delivering personalized communications while managing real-time interactions, thus enhancing overall customer engagement. This user-friendly platform requires no coding skills, eliminating manual complexities and allowing businesses to focus on growth. With OMO, merchants can leverage omnichannel messaging through push notifications, emails, SMS, and WhatsApp. Additionally, its behavioral triggers enable automated messaging based on real-time customer actions, and its segmentation engine allows for grouping customers by behavior, profile, or activity. Overall, OMO seamlessly engages customers throughout their shopping journeys, ensuring a cohesive and personalized experience.

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Complaint Guru

$20-$75 / Month

1 Reviews

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Enhance customer support with realtime complaint management. Show more

Complaint Guru is an innovative app designed to enhance customer support by providing a dedicated complaint page for your store. This tool allows businesses to effortlessly track, prioritize, and resolve customer issues in real-time, ensuring a seamless and efficient user experience. Customers can easily submit their complaints and receive timely updates on the status, which helps build trust and satisfaction. By streamlining communication, the app contributes to improving your brand's reputation and increasing customer retention. Its efficient complaint management system ensures that issues are addressed quickly, fostering a positive relationship between businesses and their customers. Invest in Complaint Guru to elevate your customer support and maintain a strong, trustworthy brand presence.

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SMSify Notifications & Support

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Enhance customer communication with automated SMS notifications and 2-way chat. Show more

SMSify Notifications & Support is a powerful app designed to enhance customer engagement by facilitating seamless communication between merchants and their customers. This app allows businesses to send automated SMS notifications for essential order updates, such as new orders, fulfillment, cancellations, and more, ensuring that customers are always informed. With a dedicated phone number, merchants can enable two-way SMS chat, allowing for direct customer interaction, thereby building trust and improving customer satisfaction. The app offers easy customer support features, making it simple to address inquiries and enhance the shopping experience. Perfect for businesses aiming to reduce support response times, SMSify helps improve overall customer satisfaction. Additionally, SMSify streamlines the order confirmation process by sending unique links via SMS, keeping customers engaged and informed every step of the way.

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Shopney ‑ Mobile App Builder

$1299-$599 / Month

8.2

732 Reviews

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Build a mobile app that is better than your mobile website! Show more

Shopney ‑ Mobile App Builder is a powerful solution that transforms your online store into a world-class mobile app within hours, promising a superior shopping experience that drives higher mobile conversion rates. Leveraging the unparalleled efficacy of push notifications, Shopney enables unlimited, automated messaging to engage customers effectively, thus reducing marketing ad spend while boosting sales. Designed for optimal product merchandising, Shopney offers diverse theme options for both Product Detail Pages (PDP) and Product Listing Pages (PLP), ensuring your store shines on mobile devices. The app enriches the shopping experience with personalized features and real-time interactions via in-app live chat, providing shoppers with the immediate connection they desire. Seamlessly integrating with top Shopify apps, Shopney lets you bring all your essential tools into the mobile realm, enhancing the functionality of your app. Alongside robust app-building capabilities, Shopney offers first-rate customer support from the outset, partnering with you for growth and success. Moreover, smart tools, insights, and proven tactics are at your disposal to facilitate app installs, positioning your store for accelerated growth in the mobile marketplace.

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Kustomer

8.2

24 Reviews

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AI-Powered Support: Seamless Integration & Insights Show more

Kustomer is an innovative AI-driven CRM app designed to revolutionize the way merchants interact with customers, particularly in eCommerce and retail sectors. By offering a comprehensive view of customer data, Kustomer streamlines support across various channels, significantly enhancing customer understanding and enabling personalized experiences. The app simplifies the process of managing customer inquiries, orders, and feedback, boosting operational efficiency. Merchants looking to elevate their customer service quality and responsiveness will find Kustomer an ideal solution. Key features include full integration with Shopify for comprehensive order visibility, the ability to process order refunds and cancellations directly from the Kustomer timeline, and efficient order data search capabilities. Additionally, dynamic message customization with shortcuts and automated updates through chatbot templates further optimize customer interactions.

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Charla Live Chat

$9 / Month

8.2

4 Reviews

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Never miss a lead. Deliver the Best Support. Show more

Charla Live Chat is a powerful tool designed to enhance customer experience by connecting businesses instantly with their visitors. It offers a seamless platform for addressing all sales and support needs, ensuring that companies can be there for both new and existing customers at the most crucial moments. Utilizing the intuitive Agents Dashboard, users can quickly access visitor profiles and conversation histories, enabling fast and efficient responses through canned messages. To further streamline operations, Charla allows for custom chat flows, easing the workload on support agents. The app includes a comprehensive Knowledge Base and Help Desk, equipping teams with everything needed to offer top-notch assistance. With native iOS and Android support, users can stay connected on the go, and its multi-site support feature consolidates communications across various stores into a single inbox. Additionally, Charla provides valuable customer feedback, allowing businesses to gain insights into customer concerns and satisfactions.

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Chatbot ‑ Smart AI Assistant

$19-$119 / Month

8.2

3 Reviews

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Provide 24/7 instant customer service Show more

ShopDeputy ‑ Smart GPT Chatbot is a sophisticated tool designed to enhance customer service on your online store. Powered by advanced GPT technology, this chatbot provides instant responses to customer queries by automatically learning from your store's content, including products, categories, and pages. It effectively handles basic inquiries related to products, deliveries, and returns, allowing your team to focus on more complex issues and improving overall productivity. Offering 24/7 customer service at a low cost, the chatbot supports multiple languages for a seamless customer interaction. You can further customize its knowledge by adding additional documents to its database. To ensure continuous improvement, the chatbot incorporates a feedback system where customers can rate its answers and you can review the chat history.

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AI Agent for Sales and Support

$100-$400 / Month

8.2

3 Reviews

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Personalized sales and AI support & seamless integration. Show more

Debales: AI Sales Agent is a cutting-edge sales chatbot designed to elevate your customer experience by providing personalized product recommendations and responsive customer support. By harnessing the power of AI, this tool effectively guides shoppers from browsing to purchasing, turning more traffic into actual buyers. It serves as an additional sales channel while seamlessly managing customer inquiries. The app features a straightforward plug-and-play setup, allowing you to get started within 10-15 minutes, ensuring minimal disruption to your operations. Moreover, Debales offers customization options to tailor the chatbot's appearance, ensuring it aligns perfectly with your brand's identity. Experience the fusion of advanced generative AI technology to enhance both customer support and sales performance.

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Conversell AI Chatbot

$49-$99 / Month

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AI Chatbot for customer support and sales conversion Show more

Conversell AI Chatbot is a versatile platform designed to help businesses effortlessly deploy intelligent chatbots across various channels, such as social messaging apps and voice assistants like Alexa. With Conversell, building and launching AI-powered chatbots is a breeze, even for those without any coding skills. The app empowers businesses to provide round-the-clock customer support, resolve inquiries, and answer FAQs efficiently with AI assistance. Customers can also benefit from seamless order tracking and updates, enhancing their overall experience. Conversell features a user-friendly dashboard that allows businesses to monitor their bots' performance and conversion rates with ease. Tailored to meet specific business needs, this platform ensures strategic customer engagement and support, maximizing operational efficiency.

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Soof: Leading AI Chatbot

$25-$250 / Month

8.2

1 Reviews

Provide 24/7 support with intelligent chat assistance Show more

Soof: Leading AI Chatbot is a cutting-edge tool designed to revolutionize customer support for your Shopify store. This lightweight chatbot seamlessly integrates with your store’s products, orders, and collections to provide tailored product recommendations and swift, detailed answers to customer inquiries. By efficiently handling over 95% of customer questions, Soof AI proves to be a cost-effective solution that saves valuable time for your support team. If a query is too complex, Soof AI ensures it is promptly escalated to your support team with complete chat transcripts, guaranteeing timely resolution. Offering real-time order tracking and product updates without the need to log into an account, the AI-powered chat interface understands the context to offer precise information. Enhance your customer experience and streamline your support process with Soof AI, transforming your store's efficiency and customer satisfaction.

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Aunoa CRM and Support Agents

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Centralize all support interactions from different channels. Show more

Aunoa CRM and Support Agents app is designed to unify customer interactions across live chat, social media, and messaging platforms into a single centralized Inbox. This innovative tool enables businesses to manage and respond to all communications efficiently, ensuring that customers and prospects receive real-time and effective responses that can enhance their overall experience. By leveraging the app's conversation software, companies can significantly reduce response times, personalize customer interactions, and ultimately boost online sales. The app further simplifies support by allowing users to create, manage, prioritize, and organize support tickets directly from the Inbox, providing a comprehensive view of each interaction and customer timeline. Additionally, Aunoa CRM utilizes AI to automate repetitive tasks, freeing up time for teams to focus on more critical engagements. This streamlined approach not only enhances customer service quality but also keeps your team agile and customer-focused.

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Browsebuddy

$29-$250 / Month

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Browsebuddy - AI sales chat that sells products from store Show more

Browsebuddy is an innovative app designed to transform the shopping experience by integrating a powerful AI shopping assistant into your store. This smart assistant intuitively understands your catalog, offering a seamless shopping experience that enhances both sales and customer satisfaction. With the real-time AI chat widget powered by GPT, Browsebuddy enables direct engagement with customers, helping them make purchasing decisions faster and more confidently. Store owners can effortlessly configure the AI assistant using the intuitive admin panel, ensuring it aligns perfectly with their specific needs and catalog. Furthermore, the app provides a comprehensive dashboard, giving valuable insights and analytics about customer behavior and sales trends. By using Browsebuddy, you can stay ahead of the competition, offering unparalleled support and increasing your store's revenue effortlessly.

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ask Oskar: AI Chat Assistant

$15-$99 / Month

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Enhance Shopify support with AI-driven efficiency and round-the-clock assistance. Show more

Ask Oskar: AI Chat Assistant is a powerful tool designed to optimize your Shopify store by providing seamless and intelligent customer support. This AI chatbot learns from your store's product and order data to deliver precise and dependable assistance around the clock. By automating routine inquiries, Ask Oskar reduces your team's workload, enabling you to focus on other critical business operations. It enhances the shopping experience with personalized product recommendations and efficient order tracking, ensuring customers receive instant responses that are accurate and devoid of human error. Effortlessly integrated into your Shopify store, Ask Oskar offers a customizable chat widget to align with your brand's aesthetics and even allows for fallback options when the AI cannot provide an answer. With Ask Oskar, elevate your store's customer service and ensure a smooth, engaging shopping experience for your customers.

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Azteca - AI Shopping Assistant

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Unlock store growth potential with AI-powered sales & support. Show more

Azteca ‑ AI Shopping Assistant is an innovative tool for merchants, offering 24/7 support with AI-driven sales and customer service solutions. Seamlessly integrating into your store, it provides real-time insights into your product catalog, inventory, and pricing. Azteca ensures personalized customer experiences across multiple channels by aligning with your brand's tone, moving beyond generic bot interactions. The app not only aids in converting general inquiries into sales but also enhances overall customer satisfaction. Its functionality extends to allowing users to upload and incorporate PDF/TXT files into the chatbot’s knowledge base, facilitating the training of a customized AI model for your business. By streamlining operations, Azteca empowers businesses to elevate their sales strategy and efficiently scale operations.

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POWR: Customer Support Request

$10.99-$98.99 / Month

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Breadstack Chatso

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Making online business easy to everyone Show more

Breadstack Chatso is an innovative app that transforms customer support for merchants by leveraging detailed customer data to boost sales. It features an advanced visitor tracking system that provides real-time insights, making customer outreach more efficient. The app integrates all-in-one customer data, enabling merchants to access comprehensive profiles and history to tailor their interactions effectively. One of its standout features is the innovative promotion tools that utilize Shopify Discount and AI technology, allowing for personalized product recommendations and automated coupon offerings. Merchants can also enjoy real-time store management reports, empowering them with actionable insights for strategic decision-making. Breadstack Chatso is designed to elevate customer support, making it not just a service tool but a sales driver. Embrace the future of customer interactions and watch as your engagement and sales soar.

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Webiators ‑ WhatsApp Live Chat

$5.99 / Month

Live Chat On WhatsApp- For Instant communication Show more

Webiators - WhatsApp Live Chat is an innovative app designed to enhance communication between businesses and their customers through the widely used WhatsApp platform. By incorporating a direct chat feature, businesses can provide personalized and timely support, effectively addressing customer concerns and queries. The app allows you to add unlimited agents from any department, ensuring comprehensive assistance across all areas of customer interaction. Installation is quick, taking only a minute, and it helps boost conversion rates by recovering abandoned customers and increasing sales through real-time engagement. By fostering a user-friendly and familiar communication environment, Webiators - WhatsApp Live Chat contributes to creating a positive brand image and fostering customer trust. With its ability to enhance the customer experience, the app ultimately plays a pivotal role in driving better business outcomes.

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Shopify Customer support apps

Related Categories

Price

Based on reviews

Showing 200 to 220 of 201 Apps

CartBuddy

Chad: AI Chat Agent + Helpdesk

Reverse COD Form & Upsell

OMO Notifications

Complaint Guru

SMSify Notifications & Support

Shopney ‑ Mobile App Builder

Kustomer

Charla Live Chat

Chatbot ‑ Smart AI Assistant

AI Agent for Sales and Support

Conversell AI Chatbot

Soof: Leading AI Chatbot

Aunoa CRM and Support Agents

Browsebuddy

ask Oskar: AI Chat Assistant

Azteca - AI Shopping Assistant

POWR: Customer Support Request

Breadstack Chatso

Webiators ‑ WhatsApp Live Chat