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ShopJets Customer Support App logo

ShopJets Customer Support App

Develop by Shopify

$19

/ Month
90 Days Free Trial

A simple and effective customer support helpdesk software

Task automation
Team collaboration
Canned responses
Unified inbox

About ShopJets Customer Support App

Launched Sep 22, 2024

Categories

Built by Shopify

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Introduction Video

Description

Core features, core value & clear results. Simplify customer support with just what you need.

Our app unifies all customer communication into a single inbox and allows agents to collaborate within the same platform. Merchants will love its ease of use, automation, and seamless Shopify integration. It addresses the issue of fragmented tools and missed messages, enhancing efficiency and customer service. By automating tasks and enabling team collaboration, it helps merchants deliver consistent, quality support, making it essential for any growing e-commerce business.

Our app unifies all customer communication into a single inbox and allows agents to collaborate within the same platform. Merchants will love its ease of use, automation, and seamless Shopify integration. It addresses the issue of fragmented tools and missed messages, enhancing efficiency and customer service. By automating tasks and enabling team collaboration, it helps merchants deliver consistent, quality support, making it essential for any growing e-commerce business. more
  • Unified Inbox : Consolidates all customer messages into a single managed inbox
  • Automation : Overcome repetitive tasks, boosting efficiency & reducing workload
  • Canned Responses : Pre-written replies for quick and consistent interactions
  • Team Collaboration : Allows agents to communicate internally and manage tasks

Pros

  • Unified Inbox: Consolidates all customer messages into a single managed inbox
  • Automation: Overcomes repetitive tasks, boosting efficiency and reducing workload
  • Canned Responses: Pre-written replies for quick and consistent interactions
  • Team Collaboration: Allows agents to communicate internally and manage tasks
  • Ease of Use: User-friendly interface which makes it easy for merchants to adopt
  • Seamless Shopify Integration: Integrates effortlessly with Shopify, ideal for e-commerce businesses
  • Enhances Efficiency: By addressing fragmented tools, it helps in reducing the chances of missed messages
  • Quality Support: Helps merchants deliver consistent, high-quality customer service

Cons

  • Limited Customization: May lack customization options for more advanced users
  • Learning Curve: Some users may find it challenging to get used to the platform initially
  • Dependency on Internet: Requires a stable internet connection for optimal performance
  • Limited to Shopify: Primarily targets Shopify merchants, which could limit its utility for non-Shopify users

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