Freshmarketer: Email & SMS

Name: Freshmarketer: Email &amp; SMS Introduction Video
Uploaded: 2024-04-03T23:21:04Z
Duration: 1 min 33 s
Description: Multichannel marketing campaigns and customer journeys

Develop by Shopify

$18-$180

/ Month

Free plan available 21 Days Free Trial

Multichannel marketing campaigns and customer journeys

Pre-built templates

Engage buyers

Convert abandoned carts

Personalize campaigns

Resolve issues faster

Cross-channel experiences

Sync shopify data

Automate social posts

Unified customer support

About Freshmarketer: Email & SMS

Launched Mar 28, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Automate your campaigns across email, SMS, WhatsApp, and social to boost engagement and sales.

With Freshmarketer, you can engage with buyers wherever they are and provide consistent cross-channel experiences. Convert abandoned carts into sales with messages and offers via email, WhatsApp, SMS, and chat. Personalize your campaigns based on buyers’ interests and behavior to increase conversion rates. You can also resolve issues faster and support your customers with rich context in just one app. With your Shopify data in one place, we help you build long-lasting customer relationships.

Engage with buyers across email, WhatsApp, SMS, chat, and social media
Sync all historical data from Shopify to contextually engage with customers
Choose from pre-built e-commerce templates for multichannel marketing campaigns
Automate social media posts on Instagram and Facebook to drive engagement
Bring customer queries from channels into one inbox for contextual support

Pros

Engages buyers across multiple channels like email, WhatsApp, SMS, chat, and social media
Helps convert abandoned carts into sales with targeted messages and offers
Personalizes campaigns based on buyer interests and behavior, potentially increasing conversion rates
Resolves customer issues faster with rich context in one app
Syncs all historical data from Shopify for contextual customer engagement
Includes pre-built e-commerce templates for multichannel marketing campaigns
Automates social media posts on Instagram and Facebook to drive engagement
Brings customer queries from various channels into one inbox for easier management

Cons

Requires integration with Shopify, which may be a limitation for users on other e-commerce platforms
The rich feature set could be overwhelming for small businesses or new users without a dedicated marketing team
Automating social media posts may lack the personalized touch that manual posts can offer
The app appears to have limited support for non-WhatsApp messaging services beyond SMS and email

Top Helpful Reviews

GX Digital

Jun 05, 2024 on Shopify

Péssimo. Estou ha dias tentando conectar o canal do WhatsApp Business, sempre da erro dentro do Freshcaht. Contatei o suporte e abriram um ticket, onde a atendente disse que eu não poderia usar a função durante o periodo de teste, assinei o plano e o problema continua. Ninguém resolve nada.

Maisha Lifestyle

Jul 29, 2023 on Shopify

We've been using Freshmarketer for the last 2 months, and it has been a great experience so far! I want to extend my thanks to Deepthi Pawar, Rohit Sathyam and Kevin Thomas for their seamless onboarding process. From the very beginning, they were proactive in addressing our queries and guiding us through the setup. With their help, we've been able to create important customer journeys using WhatsApp and email campaigns.

SPARIFY

Jun 26, 2023 on Shopify

have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information. The ability to segment and tag customers has been particularly useful, and Freshchats has been a saviour and overall it’s not too expensive as well so recommended

Kushal's Fashion Jewellery

Jun 19, 2023 on Shopify

Seamless integration with Shopify makes it easy to setup multichannel journeys for the Customer. Great onboarding support to get you started with using the platform to its full extent. Highly recommend this.

Talon Gear

May 23, 2023 on Shopify

After a little bit of an unsure start I can honestly say that I'm really pleased with Freshmarketer. Nice interface and really good customer support and onboarding. I've had a dedicated person helping me with the baby steps, thanks alot Dhanashekar.. steve

Runyon's Fine Furniture

Apr 25, 2023 on Shopify

Exceeded [above and beyond] all of my expectations. Being an ex-programmer (20 years) it was delightfully refreshing to speak to someone that knew what they were talking about. That! Right there! Speaks volumes. Hands-down top-notch world-class service without a doubt! Great job Freshworks. Thank you Dhanashekar. You definitely "knocked it out of the park!"

Dam Easy

Mar 16, 2023 on Shopify

Fantastic crm, honestly they have thought of it all, and constantly adding to intergrations, it as reallly improved our business setup and structure. the support is fantastic, we rely on them to jump on zoom calls with us and constantly help us move forward and make most of their features, big shout our to our account manager kevin for all his help chris

Artistic Transfer, LLC

Mar 01, 2023 on Shopify

We have received so much invaluable support from Freshsales to increase sales in our business!! We would highly recommend to any business needing a CRM!!

Lumily

Feb 28, 2023 on Shopify

The app has a lot of marketing features at a not-so-high price. Most of the time it works. However, I have faced some important issues with email marketing campaigns and journeys that took a while to be fixed affecting our scheduled campaigns. Customer support is actually very good. I would recommend it for a growing small company.

IshqMe

Jan 09, 2023 on Shopify

I have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information. The ability to segment and tag customers has been particularly useful, as it allows me to customize my communications and better understand the needs and preferences of my audience. Overall, Freshmarketer's CRM has greatly improved my ability to manage customer relationships and drive business growth. I highly recommend it to anyone in need of a powerful, yet easy-to-use CRM solution.

View all reviews

Freshmarketer: Email & SMS

About Freshmarketer: Email & SMS

Built by Shopify

Related Categories

ZB: Exit Intent Pop up Window

Introduction Video

Description

Automate your campaigns across email, SMS, WhatsApp, and social to boost engagement and sales.

Pros

Cons

Top Helpful Reviews

GX Digital

Maisha Lifestyle

SPARIFY

Kushal's Fashion Jewellery

Talon Gear

Runyon's Fine Furniture

Dam Easy

Artistic Transfer, LLC

Lumily

IshqMe

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