Where Knowledge Meets Innovation
Wix Apps
Ecwid Apps
BigCommerce Apps
AI Agents
neetoChat
Support your customers in real-time through live chat
About neetoChat
Built by Neeto LLC
Description
Support your customers in real-time through live chat
The reality is that your customers don't want to chat. They want to shop. And you want them to shop too. However, sometimes your customer are stuck. They need help. With neetoChat, you can get your customers unstuck so they they can shop. neetoChat has simple configurations, a simple Knowledge Base and an intuitive interface, so you don't need to deal with confusing configuration options. Setting up neetoChat on your store takes only a minute, and you don't need to configure anything.
- View and manage all orders in your store on the chat support screen.
- Offer order refunds hassle-free, without leaving neetoChat.
- Help the users by changing the shipping address of their orders.
- Manage order cancellations, restockings & refunds with ease.
Pros
- Allows real-time support which can help customers complete their purchases swiftly
- Simple configuration ensures easy setup and minimal technical hassle
- Intuitive interface reduces the learning curve for store owners and staff
- Integrated order management features like order view, refund processing, and address changes within the chat interface
- Facilitates seamless order cancellations, restockings, and refunds directly from the chat
Cons
- Overemphasis on customers not wanting to chat might lead to underutilization of the tool
- Limited information on advanced features or scalability for larger businesses
- Potential dependency on live chat could increase the need for customer support personnel
- The simplicity in configuration might mean fewer customization options for specific business needs
Key Features
More App like this
- Free Plan Available
- Verified
Live chat app. Live chat helpdesk inbox for customer support...
- Free Plan Available
Provide personalised interaction to customers with AI
- 7 Days Free Trial
WhatsApp marketing for abandoned carts, send offers &...
