7.2
Freshmarketer: Email & SMS logo

Freshmarketer: Email & SMS

Develop by Freshworks

$15

/ Month
  • Built for Shopify
  • Free plan available 21 Days Free Trial

    Multichannel marketing campaigns and customer journeys

    Pre-built templates
    Engage buyers
    Convert abandoned carts
    Personalize campaigns
    Resolve issues faster
    Cross-channel experiences
    Sync shopify data
    Automate social posts
    Unified customer support
    20 Reviews
    7.2

    About Freshmarketer: Email & SMS

    Launched Mar 29, 2022

    Categories

    Built by Freshworks

    Email :

    [email protected]

    Address

    Global Infocity, Block B, 40 MGR Road, Chennai, Chennai, TN, 600096, IN

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    Introduction Video

    Description

    Automate your campaigns across email, SMS, WhatsApp, and social to boost engagement and sales.

    With Freshmarketer, you can engage with buyers wherever they are and provide consistent cross-channel experiences. Convert abandoned carts into sales with messages and offers via email, WhatsApp, SMS, and chat. Personalize your campaigns based on buyers’ interests and behavior to increase conversion rates. You can also resolve issues faster and support your customers with rich context in just one app. With your Shopify data in one place, we help you build long-lasting customer relationships.

    With Freshmarketer, you can engage with buyers wherever they are and provide consistent cross-channel experiences. Convert abandoned carts into sales with messages and offers via email, WhatsApp, SMS, and chat. Personalize your campaigns based on buyers’ interests and behavior to increase conversion rates. You can also resolve issues faster and support your customers with rich context in just one app. With your Shopify data in one place, we help you build long-lasting customer relationships. more
    • Engage with buyers across email, WhatsApp, SMS, chat, and social media
    • Sync all historical data from Shopify to contextually engage with customers
    • Choose from pre-built e-commerce templates for multichannel marketing campaigns
    • Automate social media posts on Instagram and Facebook to drive engagement
    • Bring customer queries from channels into one inbox for contextual support

    Pros

    • Engages buyers across multiple channels like email, WhatsApp, SMS, chat, and social media
    • Helps convert abandoned carts into sales with targeted messages and offers
    • Personalizes campaigns based on buyer interests and behavior, potentially increasing conversion rates
    • Resolves customer issues faster with rich context in one app
    • Syncs all historical data from Shopify for contextual customer engagement
    • Includes pre-built e-commerce templates for multichannel marketing campaigns
    • Automates social media posts on Instagram and Facebook to drive engagement
    • Brings customer queries from various channels into one inbox for easier management

    Cons

    • Requires integration with Shopify, which may be a limitation for users on other e-commerce platforms
    • The rich feature set could be overwhelming for small businesses or new users without a dedicated marketing team
    • Automating social media posts may lack the personalized touch that manual posts can offer
    • The app appears to have limited support for non-WhatsApp messaging services beyond SMS and email

    Rating And Reviews

    Maisha Lifestyle

    Jul 29, 2023  on Shopify

    We've been using Freshmarketer for the last 2 months, and it has been a great experience so far! I want to extend my thanks to Deepthi Pawar, Rohit Sathyam and Kevin Thomas for their seamless onboarding process. From the very beginning, they were proactive in addressing our queries and guiding us through the setup. With their help, we've been able to create important customer journeys using WhatsApp and email campaigns.

    SPARIFY

    Jun 26, 2023  on Shopify

    have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information. The ability to segment and tag customers has been particularly useful, and Freshchats has been a saviour and overall it’s not too expensive as well so recommended

    Kushal's Fashion Jewellery

    Jun 19, 2023  on Shopify

    Seamless integration with Shopify makes it easy to setup multichannel journeys for the Customer. Great onboarding support to get you started with using the platform to its full extent. Highly recommend this.

    Talon Gear

    May 23, 2023  on Shopify

    After a little bit of an unsure start I can honestly say that I'm really pleased with Freshmarketer. Nice interface and really good customer support and onboarding. I've had a dedicated person helping me with the baby steps, thanks alot Dhanashekar.. steve

    Runyon's Fine Furniture

    Apr 25, 2023  on Shopify

    Exceeded [above and beyond] all of my expectations. Being an ex-programmer (20 years) it was delightfully refreshing to speak to someone that knew what they were talking about. That! Right there! Speaks volumes. Hands-down top-notch world-class service without a doubt! Great job Freshworks. Thank you Dhanashekar. You definitely "knocked it out of the park!"

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