Complaint Guru

Develop by Shopify

$20-$75

/ Month

3 Days Free Trial

Enhance customer support with realtime complaint management.

Instant updates

Realtime complaint management

Dedicated complaint page

Submit and track complaints

Complaint prioritization

About Complaint Guru

Launched Sep 29, 2024

Built by Shopify

Address

Premises # 001 - 35527, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, DU, 341041, AE

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Track, prioritize, and resolve customer issues in real time with a dedicated complaint page.

Enhance your customer support with a dedicated complaint page for your store. Effortlessly track, prioritize, and resolve customer issues in real-time, ensuring a seamless user experience. Customers can easily submit complaints and receive timely updates, fostering trust and satisfaction. Improve your brand's reputation and customer retention with an efficient complaint management system designed to streamline communication and resolve issues quickly. Invest in effective customer support today!

Create a custom page for customers to submit and track complaints easily.
Effortlessly monitor and prioritize customer complaints for quick resolutions.
Keep customers informed with instant updates on their complaint status.

Pros

Real-time complaint tracking and prioritization streamlines issue resolution
Enhances customer satisfaction by providing timely updates on complaint status
Improves brand reputation through efficient communication and problem-solving
Dedicated complaint page fosters a sense of trust and reliability among customers
Increases customer retention by addressing issues promptly and effectively

Cons

Might require integration with existing customer support systems, which can be complex
Potential learning curve for users unfamiliar with complaint management systems
Dependency on app performance; any downtime might hinder complaint resolution

Top Helpful Reviews

Shomi Official

Oct 06, 2024 on Shopify

I’ve been searching for this kind of app on Shopify for a long time! This complaint management system has transformed how we handle customer issues previously in Google Sheet. The dedicated page for submissions of complaint and tracking is so user-friendly, and it streamlines our entire process. Instant updates and prioritization features make it easy to resolve complaints quickly. A must have for any store for better customer satisfaction!!!