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eBanqo ‑ Live Chat & Chatbot logo

eBanqo ‑ Live Chat & Chatbot

Develop by eBanqo Inc

$15-$266

/ Month
Free plan available

AI-powered sales and support on all your chat channels

Unified chat screen
Instant customer response
Ai chatbot self-service
Monitor team chats
Broadcast messages
24/7 ai support
Chat-driven online store
1 Reviews
8.2
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About eBanqo ‑ Live Chat & Chatbot

Launched Apr 03, 2024

Categories

Chat Social media

Built by eBanqo Inc

Address

5180 Breezewood Cir, Alpharetta, GA, 30004, US

Website Privacy policy FAQ

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Description

Use AI to turn your messaging apps into 24/7 sales and support channels

Allow buyers to access your online store (and inventory) via web chat or their favourite messaging channels i.e. Facebook Messenger, Instagram DM, or WhatsApp. (a) Unify all your chat messages on one screen, (b) Respond to customers making buying decisions in seconds, and (c) Allow your customers to self-serve using AI chatbots e.g. search your inventory, report an issue, and track order status - several other self-serve options can be added soon.

Allow buyers to access your online store (and inventory) via web chat or their favourite messaging channels i.e. Facebook Messenger, Instagram DM, or WhatsApp. (a) Unify all your chat messages on one screen, (b) Respond to customers making buying decisions in seconds, and (c) Allow your customers to self-serve using AI chatbots e.g. search your inventory, report an issue, and track order status - several other self-serve options can be added soon. more
  • Chat with buyers from one platform - at your desk or on-the-go (mobile)
  • Monitor chats between your teammates and your customers (for quality, etc.)
  • Send text and media broadcast messages to your buyers and prospects
  • 24/7 AI bot to provide instant answers to customer inquires and questions
  • Chatbots that turn your DM (in WhatsApp, Facebook, IG, etc) into an online store

Pros

  • Unifies all chat messages on one screen for easier management
  • Supports multiple messaging channels including Facebook Messenger, Instagram DM, WhatsApp, and Google's Business Messages
  • Facilitates quick responses to customers, which can enhance buying decisions
  • Includes AI chatbots that allow customers to self-serve for tasks like searching inventory, reporting issues, and tracking orders
  • Provides 24/7 AI bot support for instant answers to inquiries
  • Allows both desktop and mobile access, making it convenient for on-the-go usage
  • Enables monitoring of chats for quality assurance between team members and customers
  • Capability to send text and media broadcast messages to both buyers and prospects

Cons

  • Integration with specific messaging channels may require additional setup or configuration
  • AI chatbots might not fully understand complex or nuanced inquiries
  • Potential learning curve for new users unfamiliar with centralized chat management systems
  • Dependence on AI responses could lack the personal touch of human interaction in customer service
  • Requires continuous updates and maintenance to add new self-serve options and ensure efficacy

Top Helpful Reviews

Pryde Athletics

May 14, 2024  on Shopify

Imagine a virtual assistant, social media manager, and a customer service department wrapped in one app. I never imagined being able to effectively use an AI chatbox to engage my website visitors without us having to do any work at all. This AI chatbox is next level and there isn't any reason why you shouldn't use this. You can integrate all of your social media platforms into this app and respond to your followers through this app. Gone are the days of having to go to each individual social media platform to respond to customers. This app also allows you to set working hours, holidays, and offline options. The benefits are insane, and I am so glad that I found this app and will be using it from here on out for my website. Let's not forget to mention.... that it is extremely affordable. Finally an app that is applicable to low traffic websites, as well as, high traffic websites. HIGHLY RECOMMEND!!!

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