eBanqo ‑ Live Chat & Chatbot

Develop by eBanqo Inc

$15-$266

/ Month

Free plan available

AI-powered sales and support on all your chat channels

Unified chat screen

Instant customer response

Ai chatbot self-service

Monitor team chats

Broadcast messages

24/7 ai support

Chat-driven online store

About eBanqo ‑ Live Chat & Chatbot

Launched Apr 04, 2024

Built by eBanqo Inc

Address

5180 Breezewood Cir, Alpharetta, GA, 30004, US

Website Privacy policy FAQ

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Description

Use AI to turn your messaging apps into 24/7 sales and support channels

Allow buyers to access your online store (and inventory) via web chat or their favourite messaging channels i.e. Facebook Messenger, Instagram DM, WhatsApp, or Google's Business Messages. (a) Unify all your chat messages on one screen, (b) Respond to customers making buying decisions in seconds, and (c) Allow your customers to self-serve using AI chatbots e.g. search your inventory, report an issue, and track order status - several other self-serve options can be added soon.

Chat with buyers from one platform - at your desk or on-the-go (mobile)
Monitor chats between your teammates and your customers (for quality, etc.)
Send text and media broadcast messages to your buyers and prospects
24/7 AI bot to provide instant answers to customer inquires and questions
Chatbots that turn your DM (in WhatsApp, Facebook, IG, etc) into an online store

Pros

Unifies all chat messages on one screen for easier management
Supports multiple messaging channels including Facebook Messenger, Instagram DM, WhatsApp, and Google's Business Messages
Facilitates quick responses to customers, which can enhance buying decisions
Includes AI chatbots that allow customers to self-serve for tasks like searching inventory, reporting issues, and tracking orders
Provides 24/7 AI bot support for instant answers to inquiries
Allows both desktop and mobile access, making it convenient for on-the-go usage
Enables monitoring of chats for quality assurance between team members and customers
Capability to send text and media broadcast messages to both buyers and prospects

Cons

Integration with specific messaging channels may require additional setup or configuration
AI chatbots might not fully understand complex or nuanced inquiries
Potential learning curve for new users unfamiliar with centralized chat management systems
Dependence on AI responses could lack the personal touch of human interaction in customer service
Requires continuous updates and maintenance to add new self-serve options and ensure efficacy