Rep AI has been so easy to integrate and use on our Shopify store. It has replaced our live chat feature, which has taken a substantial amount of workload off of our CS team. The AI is super intuitive and easy to train. Rep AI completely enhances our customer’s interactions with our site and products. The REP team (Aron and Dafi) have also been a delight to work with. The onboarding process was fast and seamless. They were there to support us every step of the way. Highly recommend!

A must-have app for any e-commerce platform looking to significantly reduce customer service costs. Rep AI uses AI exactly how it should be used—delivering seamless, automated customer interactions that feel natural and responsive. The technology is smart, intuitive, and built with real business impact in mind. Plus, the team behind it is sharp, helpful, and always responsive. It’s backed by Y Combinator, so you know it has a solid foundation and long-term potential. Highly recommend!

The Rep team have been incredibly supportive and honest. I still had some time left on a previous trial, and even after a year, they let me use that remaining time. They also helped me get my account up and running again without any hassle. They have genuinely great customer service, always willing to help where they can. Thanks to Dafi and the rest of the team for making everything smooth.

This app is incredible. The set up process is super, super quick - to which really surprised me, considering the amount of information on our site. I've been very happy with the responses that the chatbot provides my customers (I did spend a day or two correcting some responses) - however, aside from that it's been smooth sailing ever since. Regarding performance, it is a real game changer. With attention spans continually dwindling, it's super important to make sure we answer any questions and overcome any objections a potential consumer might have. Prior to Rep Console, we had to reply on the hope that consumers would do their own digging and find the information to their concerns/questions, and despite our best efforts to communicate this efficiently - this ultimately leaves all the work up to the consumer. In our opinion, this is a big no no, considering our (including myself in this) inability to stay focused on one task for more than 2 minutes. Having Rep Console means we are able to engage our consumer right away and ultimately overcome any potential barriers/hesitations at a much more efficient rate. Lastly, the customer support is incredible. It's really one of the most important aspects to any Shopify app that we use. They're super prompt & go the extra mile to correct any issue/answer any question. Couldn't ask for anything better. Cheers, Macsen

We've been working with Rep AI for a few months now, and the experience has been excellent. Gabriela, our account manager, has been incredibly supportive, responsive, and professional. She's always willing to help and goes the extra mile to address any questions or requests we’ve had. Her support has made a real difference in our experience.

We worked with Gabriela during our onboarding and she took care of everything lightning fast. We made sales day one. Highly recommended.

Die App greift auf alle Daten im Shop (Produkte, Bestellungen, ...) zu und kann so vielen unserer Kunden weiterhelfen. Es gibt auch einige Anbindungen in andere Systeme wie z.B. Zendesk. Support durch Dafi ist gut und es wurde bereits ein neues Feature auf unseren Wunsch umgesetzt.

Easy to integrate into our Shopify store, onboarding call was informative and support team is quick to respond to any questions/ issues. Looking forward to growing with rep AI.

Annoyingly guesses answers and often answers incorrectly. Support staff not good. Instead of providing solutions, just keep asking the next question.

Working with Rep has been one of our best decisions. The support is amazing and they help you every time for anything you need. I highly recommend this app.