I signed up for the free trial and was taken to the Rep AI dashboard to enter billing information which I left blank until I had a chance to use the app. After 3 weeks I decided not to continue with the app so I left the billing details empty and after the trial period expired I lost all access to the platform, support and the app no longer worked on my website - as expected. I then uninstalled the app and a month later I was billed for it. They charged me for the month after the trial period, even though they had disabled the app because I didn't enter billing information. I contacted shopify and they said I need to contact Rep AI. Rep AI refused to acknowledge the issue and said I should talk to Shopify about a refund. Very shady behaviour to disable a service and continue to bill for it anyway.

Rep AI has been a great solution for our unique support needs, making it easier to assist our customers. The setup was seamless, and our CSM, Gabriela, has been incredibly supportive—always responsive, proactive, and eager to help us refine our chatbot for specific scenarios. We've been pleased with the integration and the results it has delivered.

Incredibly easy integration, superior function. Rep AI has shown some great results so far with generating/saving extra sales for our business.

We initially implemented it to enhance customer interactions, but it quickly became much more than just a chatbot—it’s now an essential tool in our sales strategy. One of the biggest benefits we've seen is how seamlessly REP AI integrates with Shopify. The setup was straightforward, and with the expert support from Gabriela Smookler, we were able to fine-tune the AI to fit our specific needs. Because we understand Shopify well, we could collaborate effectively and implement solutions quickly, leading to immediate improvements in customer engagement and sales. The results speak for themselves—our conversion rate has now reached 3.9%, thanks to REP AI’s ability to provide accurate, real-time responses that guide customers toward purchases. It’s like having a top-performing sales assistant available 24/7. If you’re looking for an AI-powered solution that actually delivers results, REP AI is the way to go. It’s efficient, intelligent, and makes a tangible difference in both customer experience and revenue. Highly recommended!

We had an exceptional experience working with repAI! Their insights were truly eye-opening—they pointed out areas of our website and customer experience that we hadn’t even realized needed improvement. Thanks to their recommendations, we were able to modify and optimize our website in ways that significantly enhance the shopping experience for our customers. This was an unexpected but incredibly valuable benefit from our collaboration. Special thanks to Sarah Luria and Dafi Zeitlin for their creativity, professionalism, and deep understanding of eCommerce. Their attention to detail, their creativity and ability to think outside the box made a real impact. Exceptional service all around!

REP is a great ecom sales concierge. We've been using it on our Shopify store, and it's been a game-changer! The AI chatbot handles customer questions like a pro, guiding them through our products and boosting our online sales without us constantly being on the phone. A huge shoutout to Gabriela from the Rep AI team—her support has been top-notch, making the whole experience smooth and enjoyable.

Let's make it EASY! The entire experience to transition to rep.ai has been seamless and stress-free. Highly recommend to anyone looking for outstanding service and increased sales results! I'm beyond impressed with the exceptional customer service from Kylee! She answered numerous questions, guided us to great sales results. Kylee quickly followed up on our questions and reconfirmed that we were successful in implementing the instructions accurately. Excellent!

Rep AI has been a huge improvement for our site. Before using it, search wasn’t helpful, and people would leave quickly when they couldn’t find what they needed. Now, it actually helps customers get the right information while also giving them the confidence to make a purchase. It’s a real replacement for search, not just another chatbot. I also like that it keeps improving. Adding to the knowledge base over time makes it smarter and more useful. Plus, it’s driving real revenue—especially on nights and weekends when our customer service team is offline. It fills the gap and keeps things running smoothly. Onboarding was one of the best I’ve experienced—fast responses, hands-on support, and a team that genuinely wanted us to succeed. I’ve tried plenty of chat and search tools before, but this is the first one that actually delivers.

So far, Rep AI has been amazing for dealing with customer support and redirecting idle customers. Yuval, a support agent actually went above and beyond today when he allowed me a one time pass around a paid service to accomodate me! Amazing team at Rep AI

Yuval helped us with our issue right away! Awesome tool and amazing service, I highly recommend Rep AI!

RepAI has been a great addition to our website. We looked at many chatbots and RepAI was a great choice. The onboarding team was great and our main contact, Gabriela has been a great resource in helping us implement new processes.

REP AI has proven to be a valuable tool in assisting our shop with customer inquiries. The platform's intuitive interface and smart automation features have significantly improved our efficiency in handling customer questions, ensuring quicker and more accurate responses. One of the standout features of REP AI is its ability to seamlessly integrate with our shop’s systems, allowing us to provide personalized support to our customers without compromising on quality or speed. Additionally, its reporting and analytics tools have offered valuable insights, helping us refine our approach to customer service and better understand customer needs. Special recognition goes to Gabriela Smookler and Dafi Zeitlin from the REP AI support team. Gabriela and Dafi have been an exceptional resource, providing timely, professional, and insightful support whenever we had questions or needed assistance. Their dedication to ensuring that we get the most out of REP AI has been remarkable, and thier problem-solving skills have consistently exceeded our expectations. Overall, REP AI, coupled with the outstanding support from REP support team, have become an indispensable part of our customer service operations. We highly recommend this platform to other businesses looking to enhance their customer support capabilities.

i needed to adjust some custom text in my AI and yuval was very helpful in helping me fix it! thank you

From the moment we integrated REP into our operations, the benefits have been both immediate and impactful. One of the standout features of REP is its ability to become an expert in our product. After spending time training the AI to understand the nuances of our business and our customers' needs, REP quickly became a reliable and knowledgeable resource for answering questions. It provides accurate, insightful, and timely responses, significantly improving the customer experience. Beyond customer service, REP has also delivered measurable business results. Its implementation has led to a noticeable increase in our sales, contributing to a strong return on investment (ROI). The chatbot’s ability to engage with potential customers and guide them through the buying process has been invaluable. Another important aspect of our success with REP has been their responsive and helpful customer support team. My representative, Gabriela, has been outstanding, providing timely assistance and ensuring that our experience with the product has been seamless. This level of support has greatly contributed to the overall success we’ve achieved with REP. I highly recommend REP to any business looking to enhance their customer interactions and improve operational efficiency. The key to unlocking its full potential is investing time in training it properly to align with your specific needs. Once you do, the results speak for themselves.

RepAI is an exceptional tool for integrating an AI agent into your store. The features are incredibly versatile, making it easy to customize and enhance customer interactions. What really stands out is the responsive support team—they address questions promptly and professionally. Among all the AI chat solutions we reviewed, RepAI outshines the competition by a wide margin. Kudos to the development team for creating such an innovative and reliable platform!

Yuval at Rep AI Provides exceptional service. I made an error in choosing a plan and Yuval was able to help me correct the issue in little to no time. Great Customer service overall. A special shout also goes to Sarah Luria for the product demo.

Really excited to launch Rep AI onto our store next week! The testing has been impressive and the bot is already answering 80% of the questions better than I could have just by scanning and learning from the site. Yuval at Rep AI has been great to work with to help dial in the behavior of the responses for the remaining 20% of typical questions before we go live. Thanks team!

Integrating this chat into our website was incredibly easy. It's user-friendly, and the support has been outstanding. Dafi Zeitlin from the Rep AI team has been phenomenal, offering valuable tips, creative ideas, and guidance on maximizing the chat's potential beyond standard conversations. I'm excited to continue enhancing its features, and our customers have already found it to be extremely helpful. Highly recommend!

I recommend this app to small e-commerce business owners. Because it's so efficient and uses AI technology to benefit not only shop owners but also their customers. The support is incredible. For a small shop owner, the ability to negotiate and discuss what meets my needs makes this a very attractive chatbot to use in my shop. I have done the onboarding and online video meetings. Mine was with Gabriela S., and I found the support and process very easy to follow. It gave me confidence in their product and the people behind. Try it, you won't regret it.

Yuval and the team at REP are super helpful. I have been training REP and it gets better and better. It has reduced customer service inquiries, driven acquisiton with promo codes and also helped us to prevent international sales as only sell domestically but have influx of international inquiries. Love the product.