Reviews: Rep AI: ChatGPT Sales Chatbot

Customer reviews: Rep AI: ChatGPT Sales Chatbot

Reviews (93)

Overall rating

4.8

5

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What Merchants Think

The "Rep AI: ChatGPT Sales Chatbot" has been highly praised by merchants for significantly enhancing customer interactions and sales efficiency. The platform's intuitive nature and robust customer support have made it a favored choice among businesses seeking to improve customer service and streamline operations. Merchants consistently highlight the chatbot’s ability to handle customer inquiries effectively while also contributing to measurable sales growth. However, pricing and billing transparency are noted as areas of concern for some users.

Key Strengths

Exceptional and responsive customer support team, frequently mentioned individuals include Yuval, Gabriela, and Dafi.
Intuitive interface and seamless integration with existing systems.
Automated and accurate handling of customer inquiries, reducing manual workload.
Enhanced customer engagement and increased conversion rates.
Highly customizable and adaptable AI capabilities.
Comprehensive reporting and analytics tools providing valuable business insights.

Common Concerns

Perceived high cost, with some users describing the pricing as misleading.
Issues with billing transparency and difficulties with charge adjustments after uninstallation.
The need for extensive training sessions to fully optimize the AI capabilities.
Limited access to certain features without upgrading to higher-priced plans.

Final Thoughts

Overall, "Rep AI: ChatGPT Sales Chatbot" is well-received for its capability to enhance customer service and drive sales conversions. While its strengths in customer support and AI adaptability are widely acknowledged, potential users should be mindful of the pricing structure and ensure it aligns with their financial expectations. For businesses ready to invest the time and resources to unlock the chatbot's full potential, "Rep AI" appears to be an invaluable tool in modernizing customer engagement and operational efficiency.

Feliks Skincare

Mar 20, 2025 on Shopify

I signed up for the free trial and was taken to the Rep AI dashboard to enter billing information which I left blank until I had a chance to use the app. After 3 weeks I decided not to continue with the app so I left the billing details empty and after the trial period expired I lost all access to the platform, support and the app no longer worked on my website - as expected. I then uninstalled the app and a month later I was billed for it. They charged me for the month after the trial period, even though they had disabled the app because I didn't enter billing information. I contacted shopify and they said I need to contact Rep AI. Rep AI refused to acknowledge the issue and said I should talk to Shopify about a refund. Very shady behaviour to disable a service and continue to bill for it anyway.

Happy Tail, Paws Paradise

Nov 11, 2024 on Shopify

shopify kee charging after uninstalled. No refund!! So , be careful with this app. Shopify bill and charge you, but the app is not part of shopify. If you have any problem with the charges, you need to go to RepAi, they don't fix and send you again to Shopify... At the end, no one is responsible for the charges, and you lose your money.

FromPicToArt

Aug 11, 2024 on Shopify

First of all, the customer service was friendly and helpful. However, the app didn’t impress me much. Several training sessions were necessary to get the app on track, and I still noticed incorrect communication between the app and my customers. Another negative point is the price. Depending on the size of your shop, it can become a significant monthly expense. After the trial period, the app counted one sale, but when I checked the details in my backend, it was doubtful that this single sale came through this app.

Azzarome

Mar 26, 2024 on Shopify

ZERO transparency ! After installing the app, it takes you to their website and there you got prices starting from $299/ month ! That's not even close to $29 / month how they advertise here. BIG RED FLAG !